OneClick Tools - www.oneclicktools.co.uk Reviews

★★★★☆
4.1 / 5
82.9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Hello from Greece! Everything worked perfect. One...”

Written on: 16/02/2013

Hello from Greece! Everything worked perfect. One notice. In your payment module , the Paypal choice ( you have 2 options for Paypal) does not charge the shippment cost. I think that this is an issue that you have to fix. Thank you George Sotiralis (read more)

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★☆☆☆☆

“No Goods, NO reply to email and phone calls”

Written on: 02/01/2013

Good price,but let down by goods not arriving and not answering emails/phone calls. (read more)

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★☆☆☆☆

“Worst ever customer service, no goods received”

Written on: 30/12/2012

Placed an order with oneclicktools at the begining of December and 4 weeks later I still have not received anything from them, not even a reply to the emails I have sent to their customer service asking about my order. I doubt that they have even read them. I have made a claim via PayPal that I used to pay with and they haven't even answered to the claim. I have been shopping online for over 7 years and have never come across a company as bad as this one and I wouldn't order anything from... (read more)

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★☆☆☆☆

“ONECLICKTOOLS...........AVOID !”

Written on: 20/12/2012 by BlackRatCruiser (1 review written)

I ordered an expensive piece of surveying equipment on 6th December 2012, which was urgently needed for work purposes. Website intimated goods to be dispatched 24 hours after payment. No delivery by December 20th, plus in the intervening time...NO replies to messages and queries. AND...as of yesterday...19th December...website and all links are inaccessible !! Thank heaven I paid via Paypal, so I'll get my money back. This outfit...if they still exist now...are NOT recommended. (read more)

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★★★★★

“Great custome service”

Written on: 06/12/2012 by alanstoddart (1 review written)

The screw organiser cabinet I ordered arrived surprisingly quickly but unfortunately it was damaged in transit. It was replaced with the same impressive speed. An excellent product backed up with superb customer service. (read more)

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★★★★★

“Good overall transaction”

Written on: 06/12/2012 by wattonm

I found the product I was looking for via Google and OneClickTools were one of the few businesses that kept to their promise of free delivery which was highlighted on a Google search - many of the others advertised free delivery on Google only to slap on a delivery charge if the order was less than a certain amount. The package arrived within the timescale. A very satisfactory transaction. (read more)

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★★★★★

“Ordering process very easy, fast shipping. Will use again.”

Written on: 05/12/2012

Ordering process very easy, fast shipping. Will use again. (read more)

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★★★★★

“Perfect pressie for lego mad husband!”

Written on: 04/12/2012

Ordered a Raaco storage system for my husband for Christmas - perfect for all his lego bits and pieces! Best price on the internet and very quick delivery. I know where to come if he needs another one! (read more)

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★☆☆☆☆

“Please dont”

Written on: 22/11/2012 by 2smicks (1 review written)

Please don’t use this site if you are in a hurry, I ordered a tin of Floor wax that was in stock it took them 5 working days to find it on the shelf and then 5 day to deliver it, there is no way to contact apart from e-mail which invariably don’t get answered or they say sorry your enquiry came through blank please resend, One reply I got was three weeks after I received the Wax, They are cheap but can you wait that long. If they ever supply a free contact phone number I might consider... (read more)

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★★★☆☆

“Slow service”

Written on: 19/11/2012

Easy order online but poor response time when e-mailing about order delay.Sent 2 e-mails which which took 2 days to receive answers. (read more)

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★★★★★

“Bison paste wax”

Written on: 19/11/2012

One click supplied the wax very quickly at at good price with reasonable p&p. What more could you ask for? Thank you Oneclick (read more)

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★★★★☆

“Rotary mower sharpener”

Written on: 15/11/2012 by RoyMartin

A good tool, as described. Just the job to give the mower blade, and other garden tools, an overdue sharpen. Royal Mail rather let things down by taking more than a week to deliver the item - despatched on 1/11, received on 9/11. (read more)

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★★★☆☆

“Slow to deliver”

Written on: 14/11/2012

Registration and order were easy, however delivery took longer than the 1-5 working days stated, however came well packed and the tracking system did help, although package seemed to be at town post depot for a good 3-4 days before it was eventually delivered. Contacted customer service but because item had been dispatched they couldn't help :( (read more)

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★★★★★

“Yale PVCu Replacement Window Handle White”

Written on: 14/11/2012

Great price and quick delivery. Easy to install and robust - I was worried it would be a cheap alternative given the price, but Yale have a strong reputation and this is just what I was after. My only criticism is that, I was replacing an existing broken lock which had a wider fixing to the window, this fixing is thinner, so there are marks showing around the fixing point - but that is a small beer issue - the window now opens and locks which is the main event ! I'd recommend One Click... (read more)

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★★★★★

“oneclick tools lead ladle”

Written on: 12/11/2012 by 2barbruce

The item I bought was great and just what I wanted,The correspondance I recieved was also very good.The only drawback in our transaction was the delivery time,compared to other items I have bought on line in the past. All in all though, very good show. Thank you. B.Townsend. (read more)

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★★★★☆

“Very pleased, prompt delivery and good price. Am...”

Written on: 08/11/2012

Very pleased, prompt delivery and good price. Am ordering again. (read more)

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★☆☆☆☆

“The purchasing was fantastic, but the aftercare trying...”

Written on: 08/11/2012 by robertwilson25

The purchasing was fantastic, but the aftercare trying to get intouch with the customer services to get an exchange, but i could not get in touch via e-mail or phone at one stage i was on the phone ringing for 23 minutes. it was an absolute sham i managed to get intouch with the customer services eventualy but i was not pleased with the service of been able to ring or e-mail yourselfs. i did get e-mail replies and managed to get my exchange eventualy, i was happy with the speediness but... (read more)

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★★★★☆

“Draper sprayer”

Written on: 08/11/2012

I think this is a great sprayer strong and easy to use and good quality parts. (read more)

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★☆☆☆☆

“Item was delivered two weeks after ordering. Had to...”

Written on: 08/11/2012

Item was delivered two weeks after ordering. Had to email them twice before I had a reply with no explanation of why my order had taken so long to be delivered. I ordered a Half round Dreadnought File which when it was finally delivered only had teeth on one side which was not in the item description on their eBay listing. (read more)

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★☆☆☆☆

“WORST ONLINE COMPANY I EVER DEALT WITH”

Written on: 07/11/2012

ORDERED THE ITEMS OFF THEIR WEBSITE, AND CONTACTED THEM IMMEDIATELY TO SEE IF I COULD UPGRADE TO A QUICKER DELIVERY SERVICE AS NO OPTION AVAILABLE ON THE WEBSITE. i had to google for a phone number as they are email only contact. the lady who eventually answered took ages to find my order, then asked if she could ring me back, but never did! i rang again the next day but got no reply. after about a week, i hadnt heard anything at all, so i rang them again, and after holding on for several... (read more)

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★★★★★

“outstanding job”

Written on: 06/11/2012 by damiansmith (6 reviews written)

I've recently come back to purchasing again from oneclickstationery.co.uk Shipping was quite prompt and with tracking numbers in a subsequent email. I will remain a customer and in fact, made another order this evening. Thank you.” (read more)

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★★★★★

“excellent quality and service,would definately use...”

Written on: 05/11/2012

excellent quality and service,would definately use again,highly recommended. (read more)

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★★★★★

“Excellent service...Royal Mail slow as usual!”

Written on: 02/11/2012

Excellent service...Royal Mail slow as usual! (read more)

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★☆☆☆☆

“Wouldn't order again, poor post order customer service”

Written on: 02/11/2012

Took a week and a half to receive my order which I thought was unacceptable - especially when I was seeing updates online that said that my order was waiting to be checked. Why it took 5 days to check my order before it was dispatched I have no idea. I also had a lot of trouble contacting oneclick to find out where my order was - no one even responded to my emails for several days and then only responded to say it was blank - which I find incredible considering I was responding via the... (read more)

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★★☆☆☆

“Product ok ......BUT”

Written on: 31/10/2012

the company needs to get a better grip on communications with customers and to meet their advertised delivery times. Price good but the quality of service too poor/unreliable for me to use again. There is plenty of competion out there in the market place. (read more)

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★★★★★

“Self Adhesive measuring tape”

Written on: 31/10/2012 by gargar

First Class Service Excellent product at the right price (read more)

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★☆☆☆☆

“Where is my order?”

Written on: 31/10/2012

where do i begin? i placed an order on the 3rd oct for 4 "squeegee" heads for long handles. Somewhat surprisingly i had to order them online because i couldnt find the perfect ones in a store. i came across this site by accident and was relieved to see their competetive prices and good reviews.... i paid for my items, including a 2.99 charge for std delivery (within 1-4 days) expecting to recieve my items by 8/9 at the very latest. It came to the 9th... no delivery, after several emails... (read more)

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★★★☆☆

“a”

Written on: 31/10/2012

despatch quite slow, no response to ebay messages, poor communication generally. Item ok, good price. (read more)

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★★★★★

“Plastikote Paint”

Written on: 27/10/2012

Good price, well packed, quick delivery. Would deal with again. (read more)

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★★★★★

“Saved me time and money”

Written on: 26/10/2012 by vincef (1 review written)

The availability of spares for the cheap Draper Spraygun. Saved me buying a more expensive one and enabled me to paint the fence quickly. The part arrived in a few days. (read more)

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★★★★☆

“Speedy service and great communication”

Written on: 26/10/2012 by Istari5

Very happy, quick speedy delivery and kept informed by emails of the whole process : ) (read more)

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★★★★★

“There is not a lot you can say about buying a hammer!”

Written on: 26/10/2012

There is not a lot you can say about buying a hammer! (read more)

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★★★★★

“Silverline jacks”

Written on: 26/10/2012

Cheap and cheerful quality. Excellent service from One Click Tools. Prompt courteous response to a query. Can't fault One Click. Will use again in future (read more)

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★★★★★

“hard bottom tool bag”

Written on: 25/10/2012

Excellent tool bag! spacious and modern offering good value for money. (read more)

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★★★★★

“ Silverline Vernier Caliper 150mm- Vernier Calipers”

Written on: 25/10/2012

Thank you for an easy, pleasant transaction. Hope to deal with you again. Thank you. (read more)

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★★★★★

“Ronseal Anti Mould Mat white Paint”

Written on: 24/10/2012 by Statton (1 review written)

I have bought Ronseal Paint from this company before and was pleased with the Paint! so I'm buying again: Works well on my bathroom ceiling! :Arrived Quickly. :Well packaged. (read more)

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★★★★★

“Draper 50Mm Dia. Fixed Plate Fixing Rubber Castor”

Written on: 24/10/2012

Good transaction, very pleased with the service, and with the quality of the goods, at a very competitive price (read more)

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★★★★★

“Excellent service”

Written on: 24/10/2012 by Lebtui (1 review written)

Very happy to business with you guys, would recommend you to any of my friends. Thank you very much for a fast efficient service, with very reasonable prices. (read more)

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★★★★☆

“DOWELING KIT”

Written on: 24/10/2012

This was quite a handy little kit but only having 2 positioner pointy things was a bit of a draw back as I needed 3. However I got around that ok and the job all worked out ok. Quite good for the money really (read more)

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★★★★★

“My purchase at Oneclick”

Written on: 24/10/2012

I was very pleased with the items and I would definitely use Oneclick tools again. (read more)

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★★★★★

“Item as described. Delivery prompt.”

Written on: 24/10/2012

Item as described. Delivery prompt. (read more)

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★★★★★

“pocket led lights display boxes.”

Written on: 22/10/2012

Great items excellent communication ,I purchased 1 display box of 12 led pocket lights by silverline they sold themselves so placed an order fo 10 boxes of 1 dozen im impressed with the product im over the moon with the quality of the item and getting excellent feedback from my customers. oneclick tools communication was excellent with a fast and efficient free delivery. (read more)

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★☆☆☆☆

“Listing of item”

Written on: 19/10/2012

I ordered a tower bolt and the product say 1 x 75mm exb tower bolt pack of 10 . So I ordered this thinking ten would come bearing in mind the price. The product price being less than the packaging. When this came there was only one, so I phoned up and after waiting 8 minutes on the phone to be told it must be a listing error. I will not be ordering from here again. Product and postage cost£ 2.47 when I could of got one from my local screwfix for £1.65 (read more)

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★★★★☆

“Good service as promised”

Written on: 18/10/2012

Good service as promised (read more)

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★★★★☆

“All as requested, no surprises, arrived on time would...”

Written on: 17/10/2012

All as requested, no surprises, arrived on time would happily use site again (read more)

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★★★★★

“fastest delivery ever!!”

Written on: 15/10/2012 by IACSTEF (2 reviews written)

I bought a Plasti-kote Premium Spray Paint Matt Clear Acrylic (400ml) at half the price of regular stores and their delivery has been flawless, as well as their first rate service, recommendable seller for anyone (read more)

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★☆☆☆☆

“Sends unsolicted commercial email; no option to...”

Written on: 15/10/2012

As title. This company sends out unsolicited commercial email asking for feedback. There is no option to unsubscribe from their mailing list. Not acceptable. (read more)

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★★★★★

“Great Sgoods, Great Service”

Written on: 14/10/2012

The goods were great, the service was great with very quick delivery. (read more)

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★★★★★

“Need a wrecking T bar?.... Look no further.”

Written on: 13/10/2012

Great item. The wrecking T bar is solid in construction and goes the extra mile that a normal shaped crow bar can't go. A must for every serious DIYer and a no brainer for the professional user. In summary... A great tool at a great price. Buy one today... (read more)

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★★★★☆

“Excellent Service Provider”

Written on: 10/10/2012 by Imy1234

Was reluctant to buy, but was very satified with goods and service. (read more)

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