I purchased an AGRI-FAB Smart-Sweep 44 inch Towed Leaf Sweeper from Mowers Online. The lawn sweeper lasted 15 minutes before the hinge for the bag detached on one side, the bag then dragged on the ground on one side, and the resulting twisting caused the arm on the other side to bend and the bag split. The problem is that the “hinge” used to allow the bag to pivot when emptying is just a crude T-slot with a bolt acting as the axle. Unless your lawn is very flat it’s easy for the bolt to jump out the T-slot and detach. These sweepers are relatively cheap in the US, and so designed down to a price. But for the price they sell for in Europe I’d expect a proper hinge, and a machine that lasts longer than 15 minutes before breaking. I complained to Mowers Online but they took no responsibility, simply telling me they would pass on my complaint to their dealer. They stalled for weeks, and I got nowhere. It's hard to tell whether they really contacted the dealer or not, but they showed no indication of accepting any responsibility for selling a poorly designed product. So I will not be using them again.

Do not order from these people, they mislead, in stock doesn't mean that you will receive it. I contacted them after 9 days and was told my order hadn't been processed correctly, so it hadn't been sent and wouldn't be for a couple of days. I requested a refund and told them I had ordered elsewhere. A representative told me no problem and they were sorry a refund was being processed. My goods arrived cheaper and the next day (thanks Amazon) and then low and behold 5 days later they had sent my order and it arrived. They may think they have beaten me and have got one over on me as I have run out of energy to try again to return and refund, however I am going to make sure I cost them much more than they got from me. Please don't buy, these people don't deserve another sale ever. They mislead and god knows where my credit card details went on the orders that had got sent to their IT company, I've had to change my card and go through everything.

I ordered some replacement hedge cutter blades two weeks later I still hadn’t received them. I phoned customer service to see where the parcel was they said it should be with you we’ll look into it and get back to you. Friday came and nobody had contacted me so I phoned again, customer service said Fed x delivered it Tuesday, which was impossible as all my flat mates are trustworthy and give me my parcels. Customer service told me it’s out of their hands but they would look into it again I received an email later on that day which basically said Fed x had delivered it which is a lie. I’m know left with no blades and £132 down with mowers-online not excepting any responsibility and fed x that seem to think they delivered the parcel thanks a bunch! Luckily I didn’t buy a new Hayter which I was intending on purchasing.

I placed an order for a Hayter Lawnmower and a Hayter Lawnmower cover. When the order arrived i received a Briggs & Stratton lawnmower cover instead. I called the company and explained that i had received the incorrect cover.The lady advised that she would call me the following day to advise when the correct cover would be dispatched. I never received the call so i phoned the company myself,i spoke to a different lady and i explained i was supposed to receive a call and i was just advised that they have been busy. I was now advised if i paid the difference for the Hayter cover they would organise to collect the Briggs & Stratton cover and send me out the Hayter cover so i decided to pay the extra money over the phone. So i now thought this all resolved but how wrong was i.I then receive an EMAIL from the company advising as this was not a picking error or a system error they would not collect the Briggs & Stratton cover and i would have to send the cover back to them myself and that the Hayter cover would not be dispatched out to me until they have received the Briggs & Stratton cover back. I have already paid the difference for the HAYTER cover. I replied to the email requesting a manager to call me but i received no call,i explained why would i order a Briggs & Stratton cover when i ordered a HAYTER lawnmower and this made no difference.No customer care at all from this company. I had decided to place my order to try and support smaller business i have definitely learnt my lesson and will now purchase directly from Hayter. If you require a business that offers good service and customer care do not order from this company!!

Brilliant customer service. Nothing too much trouble. Really quick easy delivery even though the original lawnmower I ordered was out of stock. Would definitely recommend them.

I've recently been refurbishing a Hayter mower and have been really pleased with Mowers Online. Their helpfulness and speed of response with orders is just great. Highly recommended.

Genuine parts and very fast delivery, arrived within 2 days of the order being placed

New 2016 model was not due into Mowers-Online until 22nd December, this information was on the website when I ordered. Mowers-online contacted me to see if I still wished the order to be processed, order arrived with me early on 21st December. Received an e-mail to inform me it had been despatched. Built up fairly easily. Started up OK. Not used it yet as its winter and the grass is too wet.

I ordered a petrol hedge trimmer as a present for my husband the week before Christmas. It arrived within 2 days,the package was in excellent condition and delivery was free! What excellent service. He has not used it yet so cannot comment on the goods. I would certainly recommend Mowers online.

Excellent and efficcient service. Delivered when said and even telephoned to make sure we were aware of what we we buying. Would highly recommend.

Have received the above not used yet as hidden away for Xmas but looks just the job. It's a decent size and the controls look easy enough. Can't really say any more until it's been tried out.

Great service, good price and availability. Thank you

An easy to use website, reasonable prices and fast despatch. What more could you ask?

Very good service product as seen well packed received on time all round good

It was so simple to find what I wanted, it was very good value and arrived quickly. I want sure how to find the right part but their site makes it simple. I fitted it to the mower and it is perfect, fantastic really pleased with them. Excellent value, good service what more could you want, I would recommend them to anyone.

I found Cheltenham Mowers on line when needing a new blade for a Toro lawnmower. Great price and fast delivery of the blade led to me seeking their advice on another part I had been unable to source anywhere. Their helpful staff directed me to their excellent on line parts site where I found and purchased the item, again at a very competitive price. I now have the company embedded as one of my IT favourites ready as a first port of call next time I service my machines.

Very efficient service and a competitive price too. Product arrived very quickly.

First class service particularly the speed with which the item was despatched and received.

I am still waiting for part of the order to be delivered.

Easy to use website, quick delivery as stated. Overall a positive shopping experience.