Excellent service and fast delivery. D-shaped cubicle has been great and fits well in the small space we had available.

I am very happy with the service from JT Spas. Delivered on time as arranged. The shower cabin instructions were very poor, so I had to guess, but managed to build the shower cabin. I certainly would improve aspects of its design, but on the whole it works and looks nice.

Disappointing quality, wouldn't recommend! I ordered a spa bath, three issues experienced in the one order; (1) I rang and asked to remove the waste and plug well in advance of delivery and it was confirmed this would be removed and I would be refunded. It arrived with it and when I checked my bank account - no refund. I rang them and they eventually found the call details and said the Operator forgot to hit save. (2) The bath legs didn't fit the bath, they didn't fit around the piping and my fitter was therefore unable to fit the bath on the day booked and I had to wait around 5 days for them to arrive. The existing bath had been removed by the time we realised so I was without a bath or shower for this time and needing to go to work in a professional job. I live in a one bedroom flat. It delayed the entire job and cost me money paying my fitter purely because they'd sent the wrong parts. (3) The bath end costing £30 was the wrong width. 750mm for a 700mm bath which required removing the lip to fit to size, doubling the fitting time but also a shabby, unprofessional finish, with no sturdiness, or rigidity, likely to get broken in the not too distant future. You don't tend to expect fitters to cut plastic because it's prone to crack. Ultimately I had to purchase the correct end from Travis Perkins for nearly half the price, £16.38 to get a professional finish on the bath I'd paid a lot of money for. After raising the issue they simply replied you have to cut it to size yourself and offered no resolution whatsoever.

AVOID AT ALL COST. . ! ! These guys have taken ages to get thr ordered delivered. I am waiting for weeks.  If I would have ordered from another supplier I would have got the bathtub by now. They say next day delivery but now its been 3 weeks and no contact from the company at all. Regards

Excellent from start to finish, would use again and definitely recommend.

Avoid Avoid Avoid I purchased a top end caronite bath from this company in October last year and had jets fitted. We have discovered one of the Jets is leaking water and have sent a video to JT Spas showing the issue - after 3 weeks of waiting and being unable to use the bath, I finally received a response which is a short video with instructions on how to seal the jet with more silicone myself …yes that’s right, I have to seal the bath myself and they are accepting no fault or liability for the leak. If that wasn’t enough I have been left absolutely flabbergasted after speaking to the advisor who’s absolute blaze attitude and lack of customer service has left me in complete disbelief that I am speaking to the same company that would have bent over backwards at the outset for a sale…total charlatans!!! Be very wary of this company after they have your money their after sales will shock you! I’m having to contact trading standards today. I find it unacceptable after spending a lot of money on a bath that hasn’t been properly sealed or manufactured there is an expectation I have to fix the problem myself and of course moreover could render any warranty invalid if not done properly!!!

Nearly a year on and I’ve got a whirlpool bath that does not work. Parts were missing when it arrived and when the replacement parts did come weeks later they were for the wrong bath. She admitted that the parts were taken for another messed up order. The only way I got it solved was to get the direct warehouse number as the office staff were not forwarding emails or phone calls. They cost me a fortune in extra plumber fees and fallout charges. Every fitting on the bath was loose, and I mean every fitting. It took the plumber 2 hours just to go ever everything and redo it all. And things still leaked due to it being shoddily constructed. Hot glue used to seal fittings/sensors into pipes. Waterproof control panel that is full of moisture. Frayed hoses and badly earthed electrical components. The list goes on. The customer helpline is manned by 2 people. They say to leave it with them and they will contact you back , but they never do. And when you start to get annoyed after being fobbed off a dozen times, they get annoyed with you as is your the problem. How this place stays in business is beyond me.

I cancelled my order with plumbing world as they couldn't deliver until 21st Sept. I then ordered from JT Spas as they stated 2-5 days on their website. Part of my order was delivered 7 working days later, which I was fine with but then part of my order was missing. They then said the other part would be delivered the week later, on that date, nothing turned up and no one bothered to contact me to say it had been delayed further. Zero customer service, lack of communication and they just blame everything else except take any responsibility themselves. Avoid!

Bought shower cabin we wash hand basin.only shower cabin arrived on time but feast all 10 days late. Open shower cabin 3 days after delivery and notice damaged to part.contacted JTspas. They refuse to replace they said you should have checked it within 48 hours.I was waiting to get all order in the check it over. They also broke their promise and never delivered on time and date given.The stuff looked very cheap. My advice to stay away. I wished I have customers review .

Ordered a Royce Morgan bath and taps. After 2 weeks no bath arrived and I chased the delivery. It appeared a few days later completely unannounced, this was poor but had I known what was to come I would have refused the delivery! After several missed delivery slots the taps arrived badly damaged and now 3 deliveries on still no undamaged taps! As if this isn't bad enough today our Plummer came to install the bath, with no instructions or paperwork for the warrantee we called Royce Morgan rather than waste our time with JT Spas. I was horrified to be told and this is on their website JT are not an approved supplier and are selling FAKE products! After calling them I've been told they are real, a complete lie as there is litigation action being taken against them! DO NOT USE THIS COMPANY! I have informed trading standards and am seeking to recover my money via my bank as they are refusing to collect or refund

Contacted JT Spas ordering a glass bifold door and side panel. There were problems ordering on line and so had to phone them direct and was told that the delivery could take up to 10 days. Just over 2 weeks passed and no delivery. It then took a further 4 phone calls leaving voicemails as well as 2 emails to finally be told that the order would be delayed by 2 months due to supply problems. It then took me a further week and 5 calls to get a refund. What ever you do please do not use this company- if 0 stars could be awarded I would feel more comfortable. I since found a better quality product at a cheaper price that was delivered in 4 days through Victoria Plumbing.

We ordered several items that cost much less than if we had gone to the firm directly that made them. Everything arrived within 2 weeks. The packaging was excellent, nothing broken. We would highly recommend that you take a look at this firm.

My Royce Morgan Onyx bath is sleek and stylish and the help I received from JT Spas when ordering was fantastic. I can strongly recommend both to anyone thinking of upgrading their bathroom.