Worst customer service I've ever seen

★☆☆☆☆
1.5
10.0% of users recommend this
  • Customer Service

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TzurV's review of HeatandPlumb.com - www.heatandplumb.com

“Worst customer service I've ever seen”

★☆☆☆☆

written by TzurV on 16/12/2015

The received original order was missing vanity unit. After contacting the company they have sent me two. I've scheduled a collection but they haven't showed up.
Then unannounced they came 3 weeks later and wrongly collected different package with coffee machine that I was expecting to be collected. Then it took them 2 weeks to locate the package.

Now they ask me to pay £54 for the delivery back of my coffee machine. I even proposed to split the delivery cost as good will, but nothing.
I'm going forward and backwards with a person by the name Manish.

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