HandleShop Reviews - www.handleshop.co.uk

★★★★★
4.7 / 5
23
96% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“just didn't deliver or refund as promised.”

Written on: 10/10/2016 by RONRTD (1 review written)

Ordered and paid for handles on 13 September 2016. Asked about delivery when nothing arrived on 22nd September. Was told there had been a slight delay but would be dispatched on 26 September. Contacted by Email (phone always goes to answerphone) again on 28th September, and again on 29th September. Was told by e-mail on 30th September that they didn't know what had happened, but they would reprocess the order and get it to me. On 4th October I am told they cannot fulfil the order because they… Read Full Review

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★★★☆☆

“Let down by Post Office”

Written on: 09/03/2016 by Jaylynn310 (1 review written)

I ordered some handles in November 2015 which were supposed within 4 working days. They didn't.I left it for a few days and tried to query it with the company. They were very difficult to contact & didn't return my calls, messages or emails. Eventually I took a tip from my son & named & shamed them on Facebook.& Twitter. This brought results. We were communicating via Facebook but still no handles. They confirmed they had sent them but by Christmas, when I went away, they still weren't here… Read Full Review

Www.handleshop.co.uk's Comment

Written on: 24/03/2016

We had communicated with the customer about this, replying via e-mail, phone and Facebook, confirming a delivery had been sent. We sadly could not control royal mail delivery, which is normally fine for our customers.
All the same we issued an apology and as a gesture of goodwill we allowed them to keep the extra delivery/products.

We pride ourselves on customer service (which is why we sent out another delivery even though one had already been sent) and always resolve issues in a fair manner when they arise.

Thanks Handle Shop.

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★★★★★

“Excellent customer service”

Written on: 27/02/2016

I was very happy with the handles supplied to me and despite asking for slightly unusual handles sourcing did not appear to be an issue. I would definitely use them again… Read Full Review

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★★★★★

“Kitchen handles”

Written on: 16/02/2016 by TerrellStuart (1 review written)

Outstanding service from HandleShop. I placed a large order for the Mulberry range of polished nickel handles for a new kitchen installation, and the finish/quality of the product is exactly as I wanted. I made a change to the order mid way (changed my mind and wanted to a slightly smaller cabinet knobs on some of the range), and nothing was too much trouble for the team and their turn around was prompt, which was appreciated as the kitchen fitters were on site. This company based in… Read Full Review

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★★★★★

“Kitchen bin replacement”

Written on: 23/11/2014 by AnneReview (1 review written)

Excellent fast efficient service. Very pleased with product which was exactly as expected and described. Would recommend… Read Full Review

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★★★★★

“Good product, excellent service”

Written on: 08/11/2014 by Amari302 (1 review written)

The large variety of handles on the website are accurately described and some are a little unusual, which I like. The selection I ordered arrived before time and I was kept informed about delivery. I will definitely use the company again… Read Full Review

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★★★★★

“Fantastic customer service!”

Written on: 25/09/2014 by tracyeliza (1 review written)

I was very indecisive when it came to choosing the perfect handles for my new kitchen so ordered 5 different kinds! The Handle Shop were very nice when it came to me returning some items and reordering others. The quality of the product is great as well, but its just so nice to get good old fashioned customer service these days. I would recommend them to anyone!… Read Full Review

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★★★★★

“Good value, friendly service, prompt delivery”

Written on: 22/08/2014 by mattrix (1 review written)

Price was very competitive, product well packaged and delivered ahead of schedule, and friendly service. Would buy again… Read Full Review

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★★★★★

“Handle purchase from NZ”

Written on: 14/08/2014 by KateHa (1 review written)

I found the perfect handle for my needs and this was the only company who understood that postage to New Zealand was not an impossible ask! An excellent customer service experience and I would very happily recommend. And I am thrilled with the handles and the value. Thank you… Read Full Review

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★★★★★

“Popup power supply”

Written on: 12/08/2014 by Glennickson (1 review written)

The cover to a pop up power supply in kitchen was not seating properly spoke to customer services and explained they aside spring needed replacing ordered one recieved next day and fitted easily great service and good honest advice thanks… Read Full Review

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★★★★★

“kitchen handles”

Written on: 09/06/2014 by 409Alexander (1 review written)

Fab handles Fab service , amazing quality and most of all fantastic value for money.I over ordered and they very kindly refunded me and accepted return on several handles. The selection was incredible , particularly wished a certsain style ,after long search found exactly what I wanted. Recomended to friends… Read Full Review

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★★★★★

“replacement knobs”

Written on: 07/06/2014 by Porteril256 (1 review written)

Wanted to change the knobs on our wardrobe to match our new chest of draws,found this company on line happy to recomend them good quality wooden knobs,perfect match just what we wanted… Read Full Review

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★★★★★

“Great service and fast response!”

Written on: 06/06/2014 by Josh13 (1 review written)

Ordered some lovely kitchen handles that came fast and was just what I needed. There was one screw short, so I emailed and had the screw the next day. Very happy speeding and great customer service! Would definitely recommend to friends… Read Full Review

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★★★★★

“Kitchen Bin”

Written on: 05/06/2014 by JulianHowes (1 review written)

I had spent sometime trying to find a kitchen bin for our built in unit so was pleased to find a direct replacement at a good price. Unfortunately when it arrived the corner was broken off. When I contacted the company the response was excellent. They didn't ask for the broken bin to be returned but instead suggested I sent a photograph of the damage and once they had received this they immediately sent a replacement free of charge. I was impressed with the excellent service sorting out the… Read Full Review

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★★★★★

“Refreshing change! ”

Written on: 05/06/2014 by Sandra221 (1 review written)

I liked what was available on the website but couldn't find one item so phoned to ask for advice. They couldn't have been more helpful or efficient. They suggested choices I hadn't found and knew what they were doing. What a refreshing change from rather too many Internet businesses! I couldn't manage all the different suppliers ordering options but then I'm a Luddite… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 04/06/2014 by HarleyMcGrath (1 review written)

Brilliant service, arrived promptly and well packed. Website was easy to navigate and good value for money (considering how much OEM after service parts are). Good comms from company with queries during the pre ordering stage, felt like an outfit that cared about me as a customer… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 04/06/2014 by HarleyMcGrath (1 review written)

Brilliant service, arrived promptly and well packed. Website was easy to navigate and good value for money (considering how much OEM after service parts are). Good comms from company with queries during the pre ordering stage, felt like an outfit that cared about me as a customer… Read Full Review

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★★★★★

“Great handles, great service!”

Written on: 04/06/2014 by Bintlet (1 review written)

The site was easy to use and I found what I wanted with no difficulty, the order turned up on time (a few items were sent separately but I was informed of this so no irritations in having to ask why the order wasn't complete first time out!). There was a query as postage had been charged when the order qualified for free postage but this was immediately put right with an explanation and apology and a refund within 24 hours so no complaints there - mistakes happen, it's how you put them right… Read Full Review

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★★★★★

“Good quality handles”

Written on: 04/06/2014 by plCarroll81 (1 review written)

Needed to find nice big black ceramic knobs for my kitchen cupboards to make them look a bit special and individual. I have been able to do this thanks to the Handle Shop, I have had many nice comments about them. The service was very good even I needed a few extra ones after two years and that was no problem. Happy customer… Read Full Review

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★★★★★

“Good old fashioned customer service”

Written on: 04/06/2014 by Simontarn (1 review written)

What a great little business, I recently needed some beech handles to match the handles on 10 year old kitchen units. The first ones I chose were incorrect (my fault), but handleshop replaced them with the right ones immediately even despatching them before they had received the old ones back. Great friendly efficient service, keep it up guys you are on to a winner… Read Full Review

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