HSD Online Reviews - www.hygienesuppliesdirect.com

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★★☆☆☆
2.3 / 5
From 6 reviews
33% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

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HSD Online - www.hygienesuppliesdirect.com

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Latest Reviews

★★★★★

“Brilliant”

Written on: 24/07/2014 by BrianPotter (1 review written)

Fantastic - Ordered the fan on the Monday and it arrived Tuesday morning. What more could you ask for? I have used this website 3 or 4 times since and had the same speedy delivery service. Their communications are also second to none - Invoice was emailed immediately with an order confirmation. Then I received a TEXT & EMAIL on the morning of all my deliveries, informing me the estimated time of arrival! All product order have been of the highest quality (Cooling fan, Fly Killer, Patio… Read Full Review

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★★★★☆

“quick service”

Written on: 13/06/2014

Delivered next morning, friendly customer service online. … Read Full Review

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★☆☆☆☆

“Worst customer service I have had”

Written on: 21/02/2014 by Ohsoangry (1 review written)

I bought a dehumidifier, it failed within a year, but I did not worry because it had a 1 year manufacturers warranty. HSD said I had to return the unit at my own cost, which I was unhappy about, but understand that it is within the letter of the law, if not usual customer service. After they had had the item within a week during which time I had heard nothing despite an e-mail enquiring about it, I then called. I was told that it was now being looked at ( it had apparently 'gone missing' in… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 04/01/2014

Purchased some hand towel dispenser, only when we went to put them up our paper towels did not fit. I phoned to say they had sent the wrong ones and they insisted they had not, despite the product number being different on the box to the ones I had ordered. They said the measurements are clearly on the website, which they were. But the dispensers did not measure what was stated on the website, again they insisted they were. When I went to double check, guess what, the measurements had… Read Full Review

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★★☆☆☆

“Their 100% money back guarantee is useless”

Written on: 12/12/2013

Beware if a product fails as they will wriggle out of any refund. Purchased an HSD water heater, delivery is quick and efficient, prices not bad. When unit ceased to work a few weeks later and electrician had checked everything out, we concluded there was a fault with the heater. Surprisingly, HSD said they couldn't help, it has to be referred to the manufacturer. This is what their 100% guarantee stipulates so read the small print before you buy. The manufacturer just refused to accept any… Read Full Review

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★☆☆☆☆

“Possibly the worst company I have ever dealt with”

Written on: 23/07/2013

Unfortunately the item I ordered was never received from this company. Even more unfortunately, they don't seem to want to do anything about it. To many emails, I received one response "we're looking into it for you" - and absolutely nothing since, despite many emails. Would not recommend this company to anyone, their items are cheap, but so is their non-existent customer service. My advice - Shop somewhere else and do not pay a penny this company. Now have the delight of ringing my credit… Read Full Review

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