Late & out of stock items - poor after service

Greenfingers.com
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LeonidasRobb146's review of Greenfingers.com

“Late and out of stock items - poor after service”

★☆☆☆☆

written by LeonidasRobb146 on 15/09/2014

Ordered a few raised garden beds at the start of September 2014. Two weeks later I received an email saying the items were out of stock and hope to be back in stock by the end of October 2014. This was not stipulated on the website at the time of placing my order. I asked if I could cancel this items and have alternative items sent out. I was horrified when I was declined and asked to place a seperate order and to incur an additional P&P charge. Some of the products listed are cheap and the after care is even cheaper! Please be warned if you have any issues with your orders. Don't expect good customer service and good will.

  • £105

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Greenfingers.com's Comment

Written on: 15/09/2014

Good Morning,

Thank you for your recent review.

We welcome all feedback, positive or negative, which we use to measure and improve our service levels.

I am sorry that your order has been delayed due to us not being able to supply the goods ordered until the end of October.

Please can I ask if you can contact me with your order number to enable me to investigate further.

I am very sorry for the inconvenience you are experiencing.

Kindest regards

Denise Prendergast
Customer Care Supervisor

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