Absolute waste of money & time!!

Gardening Express www.gardeningexpress.co.uk
★☆☆☆☆
1.5
12.0% of users recommend this
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Maisonrose's review of Gardening Express www.gardeningexpress.co.uk

“Absolute waste of money and time!!”

★☆☆☆☆

written by Maisonrose on 16/09/2017

Should have remembered the quote "if it seems too good to be true, then it probably is"! Prices are brilliant and so many good offers - IF the plants arrive healthy and live up to their description. We spent nearly £300 with these people for shrubs and trees and not even half of it has survived. When our first tree died WITHIN TWO WEEKS OF DELIVERY, I contacted the company. Waited ages before they got back to me, asking for photos which I gladly supplied. I then waited for weeks before they eventually contacted me confirming the tree was covered under their guarantee and I had to return it AT MY EXPENSE, and also pay carriage for the replacement! I had also told them of the bad condition of other plants, but that I was trying to nurture them back to health - no comment.

In between placing this order (over £100) and me actually receiving it, I ordered 12 rose trees, (amongst numerous other shrubs) also on special offer. Most of these did not take. If they weren't dead on arrival, they died soon after.

Summing up I would strongly advise people DONT BUY FROM GARDENING EXPRESS! They are taking money under false pretences. You might be lucky for some to survive, but from my experience and judging from the vast majority of reviews, their stock is rubbish. If you supply faulty or damaged goods, then even without a guarantee, you are duty bound to replace/refund. But at the cost to the buyer???? They obviously don't have a valid customer service or decent after sales policy. So futile and short sighted. Most people when purchasing on line, can expect a few problems but when the customer has to pay to resolve it - absolute nonsense. BEWARE!!!

  • Absolute rubbish

    Goods purchased & cost

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