GardenLine www.garden-line.co.uk

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GardenLine www.garden-line.co.uk
★★☆☆☆
2.3
33.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Medical insurance companies Dubai”

★★★★★

written by btmbore on 14/08/2023

Alsagr Insurance is one of the leading medical insurance companies in Dubai that offers a wide range of health insurance plans and services to meet the needs of individuals, families and businesses. We have a team of experienced and knowledgeable insurance experts who are always available to help our clients choose the right plan for their specific needs.

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“Avoid this company”

★☆☆☆☆

written by hsLacroix146 on 01/02/2023

As this company knows where I live, for obvious reasons I shan’t give too much detail to identify myself - but I’m happy to stand in a court of law and repeat this. Firstly - I’ll point out that  the owner of this company, has been the subject of Watchdog’s Rogue Traders (Google it). He’s been investigated by Trading Standards twice for taking money from people’s accounts without their permission and was made to sign an undertaking that if he did it again he’d receive a suspended prison sentence. This information was discovered after my experience. He’s still at it. He visited my property and gave me a quote for some work. There was a £25 call out charge and he asked for my credit card number over the phone to pay for it. I didn’t end up proceeding with the work, but a couple of days later I saw a number of fraudulent credit card purchases had been made on my card. A credit account for a retailer had also been set up in my name, along with purchases - which I only discovered as the retailer sent me a letter to confirm the account. I called the retailer, who informed me the contact email address used on the account was GardenLine’s… I have other evidence, which I will withhold as to not hinder a police investigation. By chance, a friend experienced credit card fraud some months later. When they told me, I shared I had been a victim of GardenLine. Coincidentally, they had instructed GardenLine too and the purchases on their card happened a day after giving their credit card details over the phone for the call out fee. They cancelled the job, but GardenLine still took the money for it later without permission. The standard response from GardenLine for negative reviews left on public sites is to say “you’ve never been our customer” or “you’re being vindictive”, or simply accuse the reviewer of lying and claim they're abusive in communications, by way of trying to discredit the review. I urge you not to ignore the countless other victims and his past Trading Standards investigations.

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“Apalling customer service”

★☆☆☆☆

written by MaryjaneSantiago317 on 02/05/2014

Rang the above company for a quote for my garden patio. The guy said there's a charge of £12 for him to carry out a survey in order to give me a quote, which i accepted and paid over the phone. When the guy arrived at my property to carry out the "survey", it transpired that he did not have a measuring tape with him and was giving me an approximate measurement that was twice the size of the actual patio area that i wanted. When i mentioned that i was not happy at the fact that he was not actually meassuring the surface area, he got really angry and said that i should ring other companies, that he was too busy and he then stormed out of my property. I told him that i have been charged for a survey that has not been properly done. He said they would refund the money. When i rang the company the following day. The same guy answered the phone and said that the money was not going to be refunded as he went to my house and did the survey. I insisted to get my money back as he did not delivered an acceptable service and he was extremely rude over the phone and started swearing at me. I was shocked at how aggressive he was over the phone and had to hang up. I would not recommend the above company at all.

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