Garden Furniture World Reviews - www.gardenfurnitureworld.com

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★★★☆☆
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Garden Furniture World www.gardenfurnitureworld.com

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Latest Reviews

★☆☆☆☆

“Failed delivery, damaged product, misinformation ”

Written on: 07/07/2016 by Matiasw221 (1 review written)

I ordered a Suntime Star Mosaic Round Bistro Set and requested a specific delivery date. The delivery time slot is 8am to 8pm . I waited in all day, not trusting that I would receive a call from the delivery driver. The delivery never turned up and I received no call to explain why or when I would receive it. I chased this the next day and was told I'd have to wait another day for the delivery . It finally arrived the following day but the table was bashed in and the mosaics chipped at the… Read Full Review

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★☆☆☆☆

“No ability to speak to anyone to complain”

Written on: 13/06/2016 by JaceHarrison100 (1 review written)

Very frustrated. Have been hanging on the phone at 10p a minute chasing a delayed delivery - no answer. Emailed and a few responses and now no response at all today with a final email saying they are busy and will get back in 72hrs which doesn't help me at all as they have our money. Will escalate at Paypal to get refund. They seem to be owned by WorldStores and terrible reviews to be read online. I pray I get my money back… Read Full Review

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★☆☆☆☆

“WRONG ITEM + TERRIBLE CUSTOMER SERVICE”

Written on: 20/01/2016 by raygin9 (2 reviews written)

Ordered 3 x segment lounger cushions. Totally different items arrived, when finally made contact told original cushions not available any more but were supplied different (Inferior) cushions for same price ! took 8 x attempts for return collection (this may be couriers fault?) and then had to chase refund by phone. One instance, Gave up on phone and reverted to email after waiting 17 MINUTES - STILL NO ANSWER. Only customer service I have experienced worse than this is N-POWER and they are… Read Full Review

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★☆☆☆☆

“2 weeks and still no delivery!”

Written on: 23/11/2015 by iwantmydelivery (1 review written)

We placed our order and were given a delivery date for 3 away. We received a text saying there was a problem with the delivery company... It's 2 weeks now and still no delivery, they do not reply to emails, they do nothing when you ring! They seems happy to keep our money, and do not give anything in return. Do not order anything from them!… Read Full Review

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★☆☆☆☆

“Nightmare in Garden World”

Written on: 06/10/2015 by 133Napier (1 review written)

Terrible, Terrible, Terrible...........worst possible customer service around, this company is your worst nightmare. Unable to speak with anyone from the company, phone always in auto voice message mode, taken a week to respond to an email, still no goods and no refund paid back. Deal with this company and you do so at your own peril.....YOU HAVE BEEN WARNED… Read Full Review

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★★★★★

“Fantastic”

Written on: 30/09/2015 by 1956O'Donnell (1 review written)

Excellent prices, excellent speedy delivery, Problem with table ( not caused by gardenfurnitureworld) resolved hastle free in a speedy manner great customer service would definitely reccommend… Read Full Review

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★★★★★

“Great product, love it! ”

Written on: 14/09/2015 by katiem92 (1 review written)

Bought a chairworks wheelie bin screen, reasonable price, came on time and easy to assemble. Due to the layout of our house we have to keep our wheelie bin at the front of our house, therefore i needed something to hide the wheelie bin. So I was thrilled when I found this online, looks very chic outside of our house and the bin is well hidden! Great service would recommend… Read Full Review

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★☆☆☆☆

“Ignore their delivery promises”

Written on: 12/08/2015 by nvMcCracken336 (1 review written)

Purchased a lounger as a birthday gift on a 'named day' delivery service. Waited in all day to find they had not actually sent the item to the courier in time for them to deliver. On phoning customer services was told the item would definitely be delivered the following Monday. Waited all day again and still no delivery. Was at work the next day to receive a message advising the item was being delivered between 1 and 4 that afternoon, managed to rearrange meetings to leave early and get home… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 23/07/2015 by Amonsey (1 review written)

Advised my £550 purchase would take 1-2 weeks, emailed twice. Told the delivery would be here Monday following the three week wait so I rang to confirm that delivery and was told they couldn't now deliver that day. I had taken time off for this... I was offered an alternative that was not suitable, requested a weekend delivery due to my work commitments, only to be refused again! I have now told them to cancel the delivery and confirm in writing, I am still waiting! Service is… Read Full Review

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★☆☆☆☆

“Terrible sums it up”

Written on: 06/07/2015 by Calvinm321 (1 review written)

My order was due to arrive on 01/07/15 It didn't show up and any enquiry I made was met by dead-end websites, I contacted the appointed delivery company and they hadn't received the goods for despatch. Several dead-end emails later still no response. I found two phone numbers and neither were ever picked up. The goods still haven't arrived and no response from the seller. I would be unfair to comment on the level of customer service because there is none to speak of. Awful company and I am… Read Full Review

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★★☆☆☆

“Not great at all ”

Written on: 20/06/2015 by Raulu295 (1 review written)

Before anything has even arrived it's been a ropey experience. Very little communication, no tracking available on order. No contacts or consignment number provided for the delivery company. When the courier company finally get in contact they were awful. After calling me to offer me a day of delivery, I arrange it, not filled with confidence I call to confirm so that I can organise someone to come round and help me. I'm told they don't have anything for me. Then they question that I was… Read Full Review

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★☆☆☆☆

“Failed to deliver”

Written on: 27/05/2015 by BrittanyMacLeod (1 review written)

I did not need next day delivery for my garden furniture so there was no pressure however they still failed to deliver a week later! It took 25 mins for gardenfurniture world .com to answer their customer services phone on option 2 and i initially gave up and rang option 1 sales, it took them 30secs to answer this time ! However they couldnt answer any questions about my delivery and said i had to ring option 2 and keep trying, when i was eventually successful they told me i wouldnt be getting… Read Full Review

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★☆☆☆☆

“Awful Customer Service and False Advertising”

Written on: 26/05/2015 by Krees (1 review written)

Throughout this purchase, I sent numerous emails ( that are still yet to be replied to ) and made numerous calls (which take 15 minutes to get through each time) as we were initially told our items would arrive within a 3 hour time slot, so my mother took a day off work unpaid to wait in, they never arrived, no one called me and the local depot NEVER answered the phone. After making another 20 minute phone call we then were told that it would arrive that evening, again no show of the items and… Read Full Review

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★★☆☆☆

“Terrible customer service”

Written on: 22/05/2015 by sianed (1 review written)

We ordered a garden table and chairs. They were delivered promptly but on unpacking, were damaged. And not just a small chip here and there. The table was split in 2 places... Close to a joint and also through a solid price of wood! One chair also had a large chunk of wood that had split away. Such a shame as otherwise we'd have been thrilled as looked to be of good quality. However we'd maybe have got over that if we'd been able to get hold of anyone to rectify the problem! We couldn't get… Read Full Review

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Sianed's Response to sianed's Review

Written on: 23/05/2015

Since heard from Gardenfurnitureworld.com. They have arranged replacement goods, and to pick up damaged goods. Assuming this all goes ok then faith restored.

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★☆☆☆☆

“Money Grabbing Company”

Written on: 22/05/2015 by AntonyLong (1 review written)

This company are a joke !! Do not waste your time or money on this bunch of amateurs!… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 23/04/2015 by BrianaRoth (1 review written)

We order a rattan table and chairs we selected our delivery date and then they called to change this. Then the delivery driver called on the day they had cancelled and delivered our cover we ordered. The next day he return with what we though was our table and chairs. We went to put it up to see that they had delivered us a headboard instead of our table. We rang them straight up and reported this and they said they would send it back out but it would take 2 days. We waited and still… Read Full Review

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★☆☆☆☆

“Only Interested In Your Money!!! AVOID! AVOID! AVOID!!”

Written on: 14/04/2015

I placed an order for a rattan garden furniture set, ordering was simple and easy but that's where it stopped! I paid extra for nominated day delivery, took the day off work and began waiting, checked the couriers tracking service said items had been delivered to local depot. It got to about 2pm I had no text or email from the courier so I tried contacting them.....but surprise surprise NO ANSWER & NO REPLY! I sent 20+ emails to head office and local depot over the past few days and not a… Read Full Review

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★☆☆☆☆

“I ordered a madison rattan sofa set arrived very...”

Written on: 09/08/2014 by MakhiEaton247 (1 review written)

I ordered a madison rattan sofa set arrived very quickly only trouble I did not order what they sent.it was the wrong table and no feet on set.have been in touch but so far no action.not getting away with it will take it further… Read Full Review

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★☆☆☆☆

“A truly shocking company”

Written on: 30/07/2014 by junglebookjo (1 review written)

We had a reasonably nice rattan furniture set delivered 2 months ago from Garden Furniture World. We were initially happy with everything, bar one of the chairs, which had been made very clearly at an angle, without any quality checking. We immediately contacted them. 6 weeks later, after perhaps 30 emails, and 10 phone calls, 2 phantom collections and deliveries (after I had taken time off due to promises that it would be on a certain day), it was finally collected, and replacements delivered… Read Full Review

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★☆☆☆☆

“Never the UK's Number One”

Written on: 19/07/2014 by SteveHunt (1 review written)

What a hopeless company. Having found the corner sofa set I wanted on line I phoned the company to place my order. Having confirmed availability I placed an order, paid and agreed a delivery date for the following week. Due to a mix up on my other arrangements I had to phone back the following working day and slip the delivery date to the day following my first agreed date. Again I checked that there was no problem and was assured it was all systems go. The delivery day came and my wife sat… Read Full Review

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