Garden Furniture World www.gardenfurnitureworld.com Reviews
Latest Reviews
★★★★★
“Great value - perfect! ”
Written on: 25/05/2013 by RayHarrison
Ordered on Friday, received the base on Monday and the rest on Tuesday. Well wrapped and protected..and easy to put the table together - took half an hour. The full set with umbrella looks fantastic ..this ratchet thingy works brilliantly ! Chairs are lightweight but really comfortable..just need the weather now! (read more)
★★★★★
★☆☆☆☆
“ garden furniture that was not delivered still awaiting”
Written on: 24/05/2013 by kimboo1 (1 review written)
I certainly would not recomend buying from your site to anyone else at the moment , as we are certainly not happy people.if we could have we would have cancelled the order. when we ordered the garden furniture we were asked to state a delivery date , that was one of the reason we ordered from your sight because we could choose when it was delived. we stated the 20th of may , monday gone. i took a day off work for this, as i work all week and you don,t deliver on a weekend. When it didn,t... (read more)
★★★☆☆
“metal garden lounger”
Written on: 24/05/2013 by dotth
Frame good and delivery extraordinary but the cushion is a little short Not unusable though and the price was good.Quantity of items was great (read more)
★★★★☆
“Very pleased”
Written on: 21/05/2013 by Nomadnormski (1 review written)
Very pleased with product. it arrived very quickly - the next day in fact and is in good condition. Would recommed both product adn company to friends and family. (read more)
★★★★☆
“when the sun finally shines”
Written on: 17/05/2013
we are looking forward to using our garden furniture. Easily put together, feels very solid, looks great, pleased with cushions just need the weather. Good value. Only downside was delivery courier asked 75 year old mother to help them carry it down the drive as they were by themself. (read more)
★★★★★
“outdoor eating”
Written on: 17/05/2013
I loved this table and four chairs it is really comfortable,low maintenance the table is heavy enough not to wobble about and the chairs are nice to sit on. Service and delivery excellent, arrived very well packaged. (read more)
★★★☆☆
“Rattan Furniture”
Written on: 16/05/2013 by MrsThorny (1 review written)
Smashing goods, good price. Pleased that had option to choose delivery day but having stayed in all day goods did not arrive. Emails informing me goods coming, then email at 5pm from courier company saying they had goods and would deliver next day/following day. Phoned courier company (good instructions within emails) but he couldn't confirm when they would deliver. I emailed them (at their suggestion) to state that they could deliver behind garden gate but they left it with my neighbour... (read more)
★☆☆☆☆
“Wish I'd read reviews”
Written on: 15/05/2013 by Muppet76 (2 reviews written)
Ordered rattan garden furniture, parasol and cover set last Monday on next day delivery service. As it was a bank holiday I wrongly assumed delivery would be the Wednesday! Well on I'm still waiting!! They took my money quickly enough but firstly: when I required on the Thursday as to where the order was I was told the cover wasn't in stock so the whole delivery hasn't been dispatched yet!!!! Fair enough, I cancelled the cover so as not to delay delivery further! Lady I spoke to said my... (read more)
Muppet76's Response to Muppet76's Review
Written on: 16/05/2013
Absolutely furious!! Having been told table would be delivered Monday, have now recieved an email (after sending several throughout day asking for confirmation) saying it is not in stock!! "May" be available on 30 May! So I'm left with 6 chairs and no table!! Absolutely appalling! Stay clear of this company unless you want to waste valuable time and like getting stressed out!! Shocking!
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Muppet76's Response to Muppet76's Review
Written on: 17/05/2013
So I've been called by someone at Garden furniture World to arrange collection of the chairs and parasol on next Tuesday! Once they've received the products back they will issue a refund. Really hoping the courier collects on Tuesday, I'm not confident and think this may be an ongoing saga! So now I have to take a further day off work to await the collection! This is costing me a fortune and I've got nothing to show for it! Frustration is not the word!! Really hoping I get a full refund too £ 650 is a lot of money!!! Buyers beware!
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Muppet76's reply to Muppet76's Comment
Written on: 21/05/2013
As I thought the collection did not happen today! Furious! Spent yet another day waiting in! Bear in mind I'd had 2 emails from them confirming collection today. I called them at 5.45pm and was told they've definitely put me in for a collection today, was told that they'd contact courier to find out where they are. Revive a call 2 minutes later saying courier has confirmed they're collecting today and I'm probably last on the list! Well someone's clearly lying again and this is getting ridiculous! Leaving it to my husband to deal with now as its stressing me out too much! THE worst customer service I've ever come across!!
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Muppet76's reply to Muppet76's Comment
Written on: 21/05/2013
As I thought the collection did not happen today! Furious! Spent yet another day waiting in! Bear in mind I'd had 2 emails from them confirming collection today. I called them at 5.45pm and was told they've definitely put me in for a collection today, was told that they'd contact courier to find out where they are. Revive a call 2 minutes later saying courier has confirmed they're collecting today and I'm probably last on the list! Well someone's clearly lying again and this is getting ridiculous! Leaving it to my husband to deal with now as its stressing me out too much! THE worst customer service I've ever come across!!
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★★☆☆☆
“Great Product Poor Service”
Written on: 15/05/2013
Ordered furniture on no problem. It didn't get delivered next as it said which wasn't a problem and the delivery people did call to say they would bring it the day after. It never came on the Friday and there was a bank holiday so thought it would come the Tuesday but didn't. I called Garden Furniture World and was on the phone holding for 10 mins so recalled as if it was a new order thinking someone would answer and was holding there for 20 mins. However the furniture did turn up on the... (read more)
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Showing 1 - 10 of 107 Reviews
★☆☆☆☆
“Not Happy”
Written on: 14/05/2013 by bkbeat (1 review written)
We must be one of the small percentage goods ordered,money taken same day,given choice of delivery day which was accepted,tracking order available....delivery accepted & confirmed & still nothing,no reply to email so try phoning,due to high volume of calls please email,when do you get that feeling you are going round in circles,only line that gets a reply is the one still taking orders,now how surprising is that,what help could they give,none other than email them,deja vu,since our money has... (read more)
Muppet76's Response to bkbeat's Review
Written on: 15/05/2013
You're not alone! I'm having similar issues. In fairness I am getting replies to emails and getting through to the couriers but I get different people each time and different variations of what's happening to my order! Would definitely never use this company again!
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9250Dawnie's Response to bkbeat's Review
Written on: 15/05/2013
You definitely not alone, I ordered a garden swing which waited in all day to be delivered but did not come, then when tried to contact them cant talk to a human being which is really infuriating all through e-mails. Cut long story short, they did respond to my e-mail and shock horror it was not in stock. Ordered another one at an additional cost because more expensive. Day before delivery got a phone call it was damaged and therefore I then had to look for another one because I wanted it the following day and they had no more stock. Because it was just after half eleven she could not deliver on the Friday as planned so would have been Tuesday after the bank holiday. I wanted one for that weekend so I told her to cancel my order and refund my money. That was on the 2nd May, to date no refund so Credit Card investigation team will look into it for me. Quick to take my money not quick putting it back. I would not use this company ever again, however, they are part of World Stores I do believe and would not use them either. However, stupidly of me I went to my garden centre and because it was £110.00 more for same item I ordered it online through World Stores not Garden Furniture World and paid again on my Credit Card, however, to be fair although had problems again not in stock they have e-mailed me to say my refund will be in my account within 5 working days. Confused.dot.com (World Stores) so many fingers in one pie. I ordered another swing on Monday which came today and I am really happy with and were definitely not World Stores Group or any part of. DO NOT USE WORLD STORES ANYONE, UNLESS YOU WANT STRESS LIKE I HAVE HAD. £279.98 is a lot of money to go missing and hopefully my other payment of £289.98 as promised (not holding my breath on that one but you never know) may well go back into my account. Hopefully all of it will be refunded. I wish had read the reviews first but no I didnt. Lesson to be learnt there.
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★★★★☆
“good value for money”
Written on: 14/05/2013
all good no complain in the future Iwill shop again (read more)
★★★★★
“sun lounger”
Written on: 12/05/2013
received the order promptly and everything was in excellent order. would have ordered more but sadly out of stock. overall buying experience was first rate. (read more)
★☆☆☆☆
“Add me to the list.”
Written on: 11/05/2013 by kellyehead
NO product delivered. Next day delivery claimed. Having been waiting nine. Says item is at delivery depot, but the number for the depot is never answered, so does the deopt even exist? Is this company going into administration? DO NOT TOUCH WITH A BARGEPOLE. (read more)
Fatboyskim's Response to kellyehead's Review
Written on: 16/05/2013
I also received no goods. Yodel lost them.
Does anyone know the actual address of this company?
Citizens advice bureau tell me i need to send them a recorded letter stating breech of contract.
Never again.
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★☆☆☆☆
“DONT DO IT!!”
Written on: 10/05/2013 by WTFF
hAD TO TAKE DAY OFF WORK AND PRODUCT DIDNT ARRIVE - NO CONTACT TO SAY WHAT HAD HAPPENED - IMPOSSIBLE TO CONTACT ON ANY OF THE TELEPHONE CONTACT NUMBERS AND NO RESPONSE TO EMAILS -PRODUCT STILL NOT ARRIVED - IM THINKING THIS IS A BOGUS COMPANY AND THEY DONT EXIST AT ALL - DO NOT USE AT ANY COST!! (read more)
★☆☆☆☆
“Still waiting a week later.....”
Written on: 10/05/2013 by koreysmith (1 review written)
Ordered a table and chairs last Friday. "Next day delivery". A week later it is still showing as at the courier. The couriers won't answer the phone. Garden furniture world wont take after sales calls and direct you to fill in a form. Have done so three days running and not had a single response yet. Shocking, shocking company. I strongly recommend that you do nto try your luck with them, I am going to now contact my credit card company and get a refund. (read more)
Tory105's Response to koreysmith's Review
Written on: 10/05/2013
Hi, I am in the same position as you. No contact from anyone. Did manage to get the parasol but it was the wrong colour! I would appreciate if you could give an update if you are successful in getting a response or if the credit card company help (I am so glad I used my CC as I dont usually). Thanks
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★☆☆☆☆
“Where's my order!!”
Written on: 10/05/2013 by wilder15 (1 review written)
I ordered a rattan garden sun lounger with delivery set for the 8th May. I waited in all day but nothing arrived. The World Stores helpline tells you that due to high volumes of after sales calls they are taking emails only, but they don't reply to those either. The Garden Furniture World after sales helpline just keeps me on hold. I have spoken to the designated courier, who tells me that the item is tracking as 'at collection depot' which I can see online too, but it hasn't yet been... (read more)
★☆☆☆☆
“Don't do it”
Written on: 10/05/2013
Mixed reviews on here. Lucky people who had a positive experience as I can't say the same. Next day delivery is not next day delivery! 4 days later it still says there is no update on the table and chairs I've ordered. I sent email to company to get an update but no response. I tried calling to be told due to the high volume of enquiries they aren't taking calls, only emails. Customer Services are only dealing with pre-sales calls and won't deal with anything else. Well that's great customer... (read more)
Tory105's Comment
Written on: 10/05/2013
UPDATE: Still no contact from the company despite making a complaint via email (over 24hrs have passed). I have now received the lazy susan (looks fine) but been sent the wrong coloured parasol (black not natural as box and p/work state).
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Tory105's Comment
Written on: 15/05/2013
UPDATE 2: So it's now 9 days later and still no furniture. I received a phone call last Friday to apologise for the delay and that it's been arranged for delivery today (Wed). Can I send them a photo to prove the parasol is incorrect (I've done this. I now have two emails confirming delivery of table and chairs for today and the parasol to be collected and new one delivered also today.
So I've taken the day off work to receive a phone call from XPD can they arrange deliver for this Friday. They no nothing about it being arranged for today! I'm furious as given them an opportunity to resolve this and been let down again.
I've written an email back requesting compensation but I'm not holding my breath to seeing that let alone the furniture.
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Tory105's Comment
Written on: 24/05/2013
Final update (hopefully): Receive the outstanding furniture day 11 after order. The Ratton table was fine (though had to use own tool to put together as rounded their one out). Out of the 6 chairs only one damaged with missing foot but they should be sending me replacement parts. The wrong coloured parasol was collected and replaced however new one has a hole in the fabric. They have told me they are sending me another one and I can dispose of the damaged one. Compensation for all this grief (I requested it) was the cost or parasol reimbursed.
Despite all the issues I was pleased with the customer service once I spoke to someone. They phoned me back when promised. I got the furniture on my birthday though only could use chairs for tea as not enough time to put up table....oh we'll half way there :)
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★★★★★
“Very efficient service!”
Written on: 05/05/2013
We ordered a garden parasol, which was very good value for money. It was despatched within a day and delivered as promised. We were able to track the delivery online, it was all painless and very efficient. We are also amazed by thye choice of products online and will definitely use the company again. (read more)
★☆☆☆☆
“Be WARNED ”
Written on: 04/05/2013
I went with this company purely for the fact they say they deliver so quick! Well half a day into waiting for them and we get a call to say there's been a mix up and it's not going to be delivered now on till next well! Don't believe what you read!! (read more)
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Showing 11 - 20 of 107 Reviews
★★★★☆
“Glass and Aluminium Patio Set ”
Written on: 03/05/2013 by Dicklampwick
Good quality product. Excellent service, met all their promises and delivered on time. (read more)
★★☆☆☆
“Disappointed”
Written on: 03/05/2013
Liked the product (patio furniture). However, was told to expect delivery on a Thursday and arranged for help to be at hand to put in place. This was then changed to Friday and again arranged for help as I am a pensioner. Got a call on Friday saying the items we not at the local depot and would therefore not arrive until the following Monday and delivery charges would be refunded, which although later they would still be there for the bank holiday weekend BBQ. Item actually arrived at 8.20... (read more)
★☆☆☆☆
“Ordering Nightmare”
Written on: 01/05/2013
Ordered an item and they let me down. I wasn't informed about the non delivery until the night before. Total nightmare. Customer services are terrible and rude. Would never order from them again. (read more)
Lolking's Comment
Written on: 02/05/2013
Also happened to me this evening. I ordered a rattan garden cube on Monday, all paid for even have an email saying its been dispatched and the track my order says the same. At one minute to six tonight they leave a message saying its not coming tomorrow morning anymore. I am furious, i have taken a day off work and will be speaking to them tomorrow. I will make sure I spread the message far and wide not to order from this company
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★★★★★
“rattan garden furniture”
Written on: 30/04/2013
Good experience all round. Decided to apply short term credit for sofa set. This was simple to complete and the ordering was so easy. Received advance notice of delivery and it arrived on time. The delivery person was friendly and helpful. Extremely pleased with the sofa set - sturdy, very comfortable and well built. No grumbles or complaints at all (read more)
★★★★★
“total satisfaction with your company”
Written on: 28/04/2013
first class on line choice of what I required, delivery was on time with well packed & secured items,for the price I paid the quality of my garden furniture was far better than what I expected would & use you again. Nothing to dislike. (read more)
★★★★★
“Small Garden Table”
Written on: 26/04/2013
Lovely well made low hardwood garden table. Just what I was looking for. Easily folds flat for storage. (read more)
★★★★★
“Good quick delivery, neatly packaged, wood seemed...”
Written on: 21/04/2013
Good quick delivery, neatly packaged, wood seemed better quality in 'real life' so impressed. Thank you. (read more)
★★★★★
“comfy great value”
Written on: 20/04/2013
just what the doctor ordered padded comfy easy to use great for my back relaxing in the garden with my book ps glass of vino extra but yes yes yes (read more)
★★★★★
“brilliant first time experience !”
Written on: 14/04/2013
From start to finish we are very pleased. The items arrived on the day as promised, and we are very pleased with the sun loungers, we were a bit wary of ordering goods unseen but need not have worried. Brilliant ! (read more)
★★☆☆☆
“Disappointed ”
Written on: 05/04/2013 by julieanneshaw (1 review written)
Unfortunately I wasn't at home when the chairs were delivered and once unpacked I noticed a crack on the arm of one of the chairs. The cushions are not good quality with the pillow slipping and making your head hit the bar of the chair. (read more)
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Showing 21 - 30 of 107 Reviews
★★★★★
“Fantastic delivery service”
Written on: 04/04/2013 by megsP
The website was easy to use and the item delivered was exactly as it appeared online. Great service.Especially loved the fact that I was telephoned half an hour before delivery time to let me know when they were arriving. (read more)
★★★★★
“FAB FURNITURE'' FAB SERVICE”
Written on: 22/03/2013 by ELIZA1 (1 review written)
WE ARE DELIGHTED WITH OUR FAB GARDEN DINING SUIT,IT WAS THE GEMINI ALUMINIUM 6 SEATER,THE COLOUR IS PERFECT AND MATCHES OUR OTHER GARDEN FURNITURE. THE BIG ROUND TABLE AND COMFY COSY ARMCHAIRS WAS MORE THAN WE IMAGINED FROM THE ILLISTRATIONS ON THE WEB PAGE,PLUS THE DISCOUNT PRICE WE GOT IT FOR WAS A BIG BIG BONUS. THE ONLY THING WE WOULD HAVE LIKED TO HAVE KNOWN, WAS THAT THE SUN BROLLY DID NOT HAVE A BASE TO SLOT INTO UNDER THE TABLE, WHICH WE FEEL WOULD HAVE COMPLETED THE SET. HOWEVER, WE... (read more)
★★★★★
“Nice table and chairs, good quality. Only issue is...”
Written on: 14/03/2013
Nice table and chairs, good quality. Only issue is covers looked cream in the picture but are actually light green (read more)
★★★★★
“Fast delivery furniture well packed. Excellent price...”
Written on: 14/03/2013
Fast delivery furniture well packed. Excellent price on good quality and stunning garden furniture (read more)
★★★★☆
“Damaged item replaced quickly. Great customer service”
Written on: 18/01/2013 by AnneDevon (1 review written)
We ordered a Sol Cantilever Parasol after reading both the product description and customer reviews. It arrived quickly but we discovered that unlike the reviews or description on the website it was unable to cope with the slightest breeze as the pole bent and bounced causing the parasol to swing and swoop alarmingly despite the base being more than adequately weighed down. We also noticed a piece of plastic fitting was broken. ALL WAS NOT LOST! After emailing customer service and including... (read more)
★★★★★
“Garden table & chairs”
Written on: 03/10/2012
Excellent service, delivered on time and of excellent quality and price. These items were for my daughters birthday and she was delighted with them. No complaints at all. (read more)
★★☆☆☆
“I purchased a patio set including table, parasol and...”
Written on: 01/10/2012 by violetlouise
I purchased a patio set including table, parasol and six chairs. This was competitively priced and the items arrived on time. As one would expect.One item was damaged when I opened the box and when I sent to get this addressed I received a rapid response which assured me I would be getting a replacement chair. All very satisfactory. Unfortunately they were unable to provide a replacement and now three weeks later I am still none the wiser about what is happening. The telephone after... (read more)
★★★★★
“Table and chairs excellent value for money. Ordering...”
Written on: 01/10/2012 by ValR (1 review written)
Table and chairs excellent value for money. Ordering was easy and quick delivery. A well satisfied customer. (read more)
★★★★★
“Helpful advice and fast delivery! Fantastic.”
Written on: 19/09/2012
Helpful advice and fast delivery! Fantastic. Would use them again. (read more)
★★★★☆
“Great product, and price.”
Written on: 12/09/2012
Great selection of products. Delivery did not happen on date agreed, but they did arrange delivery on the weekend, which was good. (read more)
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Showing 31 - 40 of 107 Reviews
★★★★☆
“Wooden bistro set”
Written on: 09/09/2012
Impressed at the ease of ordering especially being able to have the choice of delivery day and tracking system. The table and chairs exceeded my expectations. The only snag was having the wrong instructions for the table but with a little ingenuity worked it out reasonably well. Having spent many hours searching for a wooden table & two chairs in vain, a friend "surfed" for me and came up with your company. Wished I had spoke to her first!!!!!! Would certainly use your company... (read more)
★☆☆☆☆
“Unless, Unless and Unless”
Written on: 09/09/2012 by Foxy1004
Ordered at 48hr stage, no delivery had to chase up customer servcie via phone and e-mail. To be fair a guy rang me back and explained they had a problem with the supplier but it would be with me in 7 days without fail. On the expected delivery date nothing, no contact advising reason for the delay. Again I had to chase vai e-mail and phone never had a reply from customer service. quick to take your money but not good and responding by to thier customers. Stll waiting for my £600 refund.... (read more)
★☆☆☆☆
“ZERO FOR DELIVERY SERVICE”
Written on: 08/09/2012 by alisonprice1 (1 review written)
I ordered a white resin 4 chair and table patio set for next day delivery (which you specifically offered) to arrive on Friday 7th September. Your delivery company failed to deliver on Friday 7th September and despite numerous emails and phone calls to them today (voice mail, no response to emails), I am without the garden furniture that I needed for a family party today. This was a special occasion and I am left really upset and not sure how I am going to cope without the extra... (read more)
★★★★★
“acacia patio table”
Written on: 08/09/2012 by supertaff
After returning a table to a certain company (whose favourite colour is orange!) because it was impossible to assemble, I found you on the web. I phoned to confirm the table folded away, although I should have known from 'gateleg' in the description! After a short wait I was connected. The lady was courteous and helpful and I placed my order using the website on Thursday afternoon. It arrived the following afternoon! The quality is excellent, which is sometimes difficult to ascertain from... (read more)
★★★★★
“Great service”
Written on: 08/09/2012
A brilliant next day service, the Lounger is exactly what I wanted. Comes in one piece, no assembly required! Extends to a flat surface for sunbathing front & back. Folds into a small space for storage. Needs a cushion for comfort. Wheels enable you to move the bed around easily to maximise the rays. A bit pricey but I can see where the value comes in the quality. Called to check delivery date cos the option wasn't on the site & held for 30 mins, not great! But if I'd checked my emails... (read more)
★★★★★
“2 Seater Round Bistro Set”
Written on: 07/09/2012 by IanAke (1 review written)
Excellent product delivered on time. Only slight critisism is that carrier did not ring in advance as promised, fortunately we were in! Would certainly recommend both the product and the company to my friends if they were looking for a similar item. (read more)
★★☆☆☆
“very poor delivery system”
Written on: 07/09/2012
The garden chairs that I purchased were of good quality and just as discribed. The home delivery was terrible!! I was told that I would receive my purchase on 5th Sept between 8am and 8pm which is too large a window, am or pm would be much better. I was also told that I would receive a phone call one hour before delivery. The goods did not turn up until 6th Sept and no call was received. I was also told that the good would be unpacked for inspection and the packageing taken away, this was... (read more)
★★☆☆☆
“Poor customer support when things go wrong ”
Written on: 07/09/2012
I ordered garden furniture & a protection spray by phone on Thursday just before midday & was warned that delivery would probably be Monday as the cut off time on ordering was 12 noon. On tracking my order on Monday, I found no information re the garden furniture & the spray was held at a depot awaiting collection. I phoned the after sales team but after 20 minutes of waiting to talk to an advisor (recorded message says someone will be available shortly!!) I gave up & sent an email. On... (read more)
★★★★★
“the best ever”
Written on: 04/09/2012 by gerry19 (1 review written)
this padded relaxer is so comfortable.also for camping it takes up less space than a conventional relaxer with a cushion i love it. (read more)
★★☆☆☆
“Late delivery and product not intact”
Written on: 03/09/2012 by naomi.shorman (1 review written)
I ordered my table with a guaranteed delivery day. On the day it was supposed to come I had to take time off work because there wasn't a specified time - between 9 and 5. At 4.45 I called them to ask whether I was going to get a delivery - they said no because they couldn't put the item on the van. I asked whether they were going to call me to let me know and they said they were...... I obviously got there before they did. We tried to rearrange delivery. They said it was going to be... (read more)
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Showing 41 - 50 of 107 Reviews
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Muppet76's Response to Muppet76's Review
Written on: 15/05/2013
So have finally got through and spoke to lovely lady. Arranged delivery for Monday.......will have to see if it turns up!