written by on 13/10/2014
Please avoid. Product ordered and delivered on time, however when un packed major pieces missing. Customer services vague, no definite information on possible outcome. Due as a birthday present for my son and after taking two days off work to build (and after looking up some of the companies reviews) it became obvious there would be no quick action. I therefore contacted to exercise their advertised 14 day no fuss refund policy. After being put on hold in silence the rep then said all the cancellation team were busy (no surprise there then even if I had believed him). On asking for a member of such team to contact me he then seemingly and very clearly stated the line was fading, saying "sorry sir…you are breaking up." before hanging up.
Needless to say appalling service after an initial positive purchase over the phone from a UK sales team member.
If this isn't resolved shortly I am furious enough to drive the three hours to their offices and speak with someone face to face...
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