Terrible customer service & still waiting for delivery!

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Ncaulfield's review of Feature Deco www.featuredeco.co.uk

★☆☆☆☆

“Terrible customer service and still waiting for delivery!”

Written on: 29/07/2014 by Ncaulfield (1 review written)

We ordered a 10 seater rattan set at the end of May with a lead time for mid-June. Received an email mid June saying that the item wasn't coming into stock until the end of June and that once the item was in it would be delivered in 4-7 days. End of June came and went still no contact so we chased around the start of July was told the item was now in and with the dispatch company who would contact us within 2 days!! Well after numerous phone calls and emails we are still being fobbed off being told the same thing and being promised a call back and guess what we are still waiting! Customer service is absolutely terrible, we ordered and payed in good faith, still have no furniture no date for delivery and still no one has even had the decency to even apologise for the terrible service. My advice would be to go somewhere else!

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Paul_Featuredeco's Response to Ncaulfield's Review

Written on: 30/07/2014

We apologise for the poor service on this occasion. Could you kindly call us with your order number so we can look into this with priority and provide a solution.

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