written by 157McConnell on 22/06/2014
Ordered the cube garden set and parasol in early April. Did not arrive until May. The set does not fold properly. The stools have to be wriggled in and rest on the legs of the table. I have queried this on at least 6 occasions by telephone and email. Emails are never answered and I have been fobbed off with written response promises that have never materialised. It is now nearing the end of June - still no explanation and no parasol. I queried the arrival of the parasol again on numerous occasions and was told, falsely, that it was delayed, with couriers, couriers not answering phone, should be with me in a week etc etc. Finally on 27th May, was told that the parasol was not available, clearly I had been lied to for weeks, and that I needed to choose an alternative. I did so, and was promised delivery early June. Guess what, still no parasol. I also ordered a cover weather cover in a cube shape. I was sent a rectangle. Apparently this is the only one they supply. Why does the website offer cube then? No answer. Was promised a refund. No refund yet. Exasperated!!!! Will NEVER use this company again. They should not be allowed to trade. I have a table that doesn't close into a cube properly, a cover that does not fit and no parasol. Order at your own risk. You have been warned
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Paul_Featuredeco's Comment
Written on: 23/06/2014
Hi
We are sorry to hear you are not happy with the furniture.
Please kindly give us call so we can resolve the matter with priority.
Please contact myself directly.
Kind regards
Paul