Ernest Wright & Son Ltd Reviews - www.ernestwright.co.uk

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★★★★☆
3.7 / 5
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Ernest Wright and Son Ltd - www.ernestwright.co.uk

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Latest Reviews

★☆☆☆☆

“Very Disappointing - A missed opportunity!!”

Written on: 01/12/2014

Much is made of the fact that this is one of the last scissor companies in the UK - and if their service is anything to go by its no great surprise! Like many I enjoyed the item on the BBC website about them and thought I would give them some support - sadly my faith in british manufacturing has been dealt an almost fatal blow - some businesses are destined to fail if they cannot adapt to the online age - this is one such business - months passed - emails were sent on a weekly basis -… Read Full Review

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★★★★☆

“Ernest and wright scissors”

Written on: 11/11/2014 by Moxlade (1 review written)

Good quality product, I placed an order and then called the company 2 days later and they said they had a 3 week lead time, they offered to post it the same day which they did and I received them the next day. Would recommend!!… Read Full Review

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★★★★★

“Great scissors from a tiny company keeping tradition alive”

Written on: 13/09/2014 by Winch (2 reviews written)

You know these will be excellent scissors the moment you see them - and they work fantastically. Replaced cheap nail scissors with a pair of these. The quality is outstanding, and I've ordered other types to replace the other cheap ones I've got around the place. Backed up by feeling you're part of helping to keep a small company going, hearing the stories in the updates I'm getting from them. I'm telling others about the great work these people do and hope they also order. Just don't expect… Read Full Review

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★☆☆☆☆

“Ordered but they didn't ship nor would they respond”

Written on: 12/09/2014 by Gohoosiers1 (1 review written)

Its quite simple - after watching a short story about the small firm making scissors on bbc, I decided to order online. Placed order, paid via PayPal, weeks went by no scissors. I then decided to write them no response, tried again same results. Finally opened a complaint via PayPal they couldn't get a response and ultimately refunded my money. Thus, with that said, I didn't get a chance to evaluate the scissors. If you plan to buy them in a store or from amazon maybe you will be ok, but… Read Full Review

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Winch's Response to Gohoosiers1's Review

Written on: 13/09/2014

Interesting - I'm a customer who is getting regular (more or less weekly) standard updates from them. They explain they're a tiny company that has been inundated with orders since the film, and are struggling to keep up.
They genuinely seem to be doing their best. And the scissors that have arrived are genuinely great.

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★★★★★

“Absolutely wonderful product!”

Written on: 09/08/2014 by jrBates1947 (1 review written)

A quality UK product made in the traditional way. Pity I have only recently come to hear of these artisans. I go through scissors, or the plastic handles to be precise, very quickly but not these… Read Full Review

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★★★★★

“Buy from Ernest Wright to help support a struggling...”

Written on: 09/08/2014 by sanstorm (2 reviews written)

I recently saw the BBC news article covering the declining scissor industry in the UK and realised what a skilled job a scissor 'Putter' has. The possibility of losing yet another industry that provides unique handmade quality goods manufactured right here in the UK is concerning and typical of todays throw away society. I wanted a set of scissors that I can rely on to do the job for years to come and if looked after properly will never have to be replaced again. This is where Ernest Wright &… Read Full Review

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★★★★★

“Beautiful Craftsmanship, Wonderful Service”

Written on: 04/08/2014 by Danielle114 (1 review written)

I ordered a pair of left-handed, general purpose scissors for my husband. The scissors I received from Ernest Wright are the finest I have ever purchased and are precisely what was advertised on their website. The company very clearly communicated to me that there may be some delays in processing and delivering my order due to a video of theirs that went viral causing their workload to be exponentially increased. The only regret I have about ordering from this company is that I didn't get… Read Full Review

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★★★★★

“worth the wait - great nail scissors”

Written on: 31/07/2014 by StellaThorpe (1 review written)

yes, due to the very publised delays the delivery of the scissors took a while, and I nearly cancelled my order. However when they did arrive you can tell the different immediately with the quality and cut. Really pleased and I'd highly recommend… Read Full Review

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★★★★★

“Fantastic”

Written on: 29/07/2014

The product is impeccable. I live in New Zealand. I purchased the Kitchen Scissors they arrived within three weeks - The delay was well explained and totally understandable. They contacted me well before the due date to let me know that a video had gone viral and impacted their normal turn around time. They cut superbly, which to be honest is the most important part of a pair of scissors. They fit in the hand comfortably. I would recommend that you purchase a pair because they really do… Read Full Review

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★★★★★

“Great Scissors!”

Written on: 28/07/2014 by 412MacMillan (1 review written)

These beautiful hand-crafted scissors are well worth waiting for. I placed my latest order after the "Putter" video went viral (so during the huge surge of orders for Ernest Wright and Son's scissors), so I'm waiting patiently because I know from previous purchases how excellent these scissors are. I now only buy scissors from Ernest Wright & Son. There's no substitute for the handmade quality that comes from skilled craftsmen… Read Full Review

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★★★★★

“Outstanding”

Written on: 28/07/2014 by MacMillan287 (1 review written)

Outstanding outfit, with quality products and great service - highly recommended!… Read Full Review

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★★★★★

“Overcoming Obsticles”

Written on: 26/07/2014 by Thairapist (1 review written)

After i saw the film "The Putter" I instantly tracked down their web site and ordered about 5 pairs of scissors. Many different kinds including a pair of kitchen scissors. I got an email from the advisor who said they were flooded with orders and to please be patient or if you must then feel free to cancel your order. I figured living in the United States that it would be a while and didn't mind waiting. I got 4 put of the 5 pairs the next week. They were wonderful scissors and all work… Read Full Review

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★★★★★

“Quality craftsmanship and great service”

Written on: 17/07/2014 by SingingPedro (1 review written)

I recently bought a pair of dressmakers scissors and a pair of pinking shears from Ernest Wright as a gift for my wife who wanted them for sewing. Living in Sheffield it was a really nice touch to be able to buy something made by a Sheffield firm: the pinking shears aren't made there but I phoned the MD at the factory and was happy to accept his word that they were high quality stuff. He also gave great advice about the other scissors and took the time to show me several options. I'm lucky… Read Full Review

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★★★★★

“Brilliant Scissors ”

Written on: 09/06/2014 by ArmandoHenderson463 (1 review written)

I received these scissors from a friend of mine and I am delightful with them. They work lovely and are useful to have for the kitchen. I have no complaints about them… Read Full Review

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★★★★★

“brilliant scissors!”

Written on: 03/06/2014 by 359Shields (1 review written)

The scissors i purchased from Ernest Wright & Son are as close to perfect as you can get (as far as scissors go anyway). Granted there was a fair wait, and i was notified there will be a wait but after hearing nothing but good things about them felt i had to wait, but definitely worth it! A pefect cut from end to end. You can almost feel that they are handmade. Would definitely recommend to a friend and hopefully will be purchasing again!… Read Full Review

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★☆☆☆☆

“Poor quality goods, complete lack of service to customers”

Written on: 14/05/2014 by redsquirrelsuk (3 reviews written)

I bought two pairs of scissors in December. One pair was faulty, they were very badly made with lumps of what appeared to be soldering inside the handles and were not screwed together properly. I emailed them on 20th December and again on the 10th January because I had received no response to my first email. I eventually received a reply on 14th January from the director apologising and assuring me that they would refund. I returned the scissors a couple of days later and since then I have… Read Full Review

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★★★★★

“Superb craftsmanship”

Written on: 11/05/2014 by AdyBee (1 review written)

Received the scissors today. Had to wait a while as the company is recovering from a bad patch, but the scissors were well worth the wait. They are a handcrafted piece of art. Well recommended.... Ady… Read Full Review

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★★★★☆

“Happy purchaser! ”

Written on: 19/04/2014 by KarsynSmart (1 review written)

I placed an order with this company 2 years ago when I believe business was well, the service was fantastic as were the scissors. I recently ordered another item and have had to wait around 3 weeks. I was contacted by a member of staff and informed that the business had been under some extreme financial difficulties and as a result the factory was closed. As a result they were not able to gain access to their customer records. This leads me to believe that they were not in fact ignoring… Read Full Review

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★★★★☆

“Well worth waiting for!”

Written on: 18/04/2014 by Shaw494 (1 review written)

As a customer who has made various purchases in the last 6 months with this company I can honestly say I am more than satisfied. The orders I have made previously have always arrived within 10 days unless there as been a problem, which is that case I was contacted. The last order I made I heard nothing which admittedly panicked me a bit. Earlier this week I was contacted by a member of staff at Ernest Wright and was informed that due to unfortunate financial circumstances they were forced… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 11/04/2014 by roHays146 (1 review written)

I placed an order for 2 pairs of scissors, one pair was to be a gift, on 17 March 2014. I received the confirmation emails stating delivery within 3 days, 10 at most, but like the previous posters, have had no response to my two emails and three phone calls asking for an update on my order. Their website states that they like to hear from their customers, well they didn't want to hear from me or they would have returned my calls. I have since bought Japanese scissors elsewhere. I am now… Read Full Review

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Thairapist's Comment

Written on: 26/07/2014

I would say the dates on this review are suspicious as i am writing this on July 26th 2014 and November is a few months into the future. I have ordered many pairs recently and the only ones i have yet to receive are my kitchen scissors. [Name removed] has written everyone many times of the difficulties that have experienced since the flood of orders this summer since the film "The Putter" came out. I am quite satisfied with the communication and am more than happy to wait for my kitchen scissors and will be buying more in the future.

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