Ernest Wright & Son Ltd Reviews - www.ernestwright.co.uk

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★★★☆☆
3.1 / 5
55% of users recommend this
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  • Customer Service

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  • Value For Money

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Ernest Wright and Son Ltd - www.ernestwright.co.uk

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Latest Reviews

★★★★★

“Quality craftsmanship and great service”

Written on: 17/07/2014 by SingingPedro (1 review written)

I recently bought a pair of dressmakers scissors and a pair of pinking shears from Ernest Wright as a gift for my wife who wanted them for sewing. Living in Sheffield it was a really nice touch to be able to buy something made by a Sheffield firm: the pinking shears aren't made there but I phoned the MD at the factory and was happy to accept his word that they were high quality stuff. He also gave great advice about the other scissors and took the time to show me several options. I'm lucky… Read Full Review

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★★★★★

“Brilliant Scissors ”

Written on: 09/06/2014 by ArmandoHenderson463 (1 review written)

I received these scissors from a friend of mine and I am delightful with them. They work lovely and are useful to have for the kitchen. I have no complaints about them… Read Full Review

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★★★★★

“brilliant scissors!”

Written on: 03/06/2014 by 359Shields (1 review written)

The scissors i purchased from Ernest Wright & Son are as close to perfect as you can get (as far as scissors go anyway). Granted there was a fair wait, and i was notified there will be a wait but after hearing nothing but good things about them felt i had to wait, but definitely worth it! A pefect cut from end to end. You can almost feel that they are handmade. Would definitely recommend to a friend and hopefully will be purchasing again!… Read Full Review

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★☆☆☆☆

“Poor quality goods, complete lack of service to customers”

Written on: 14/05/2014 by redsquirrelsuk (3 reviews written)

I bought two pairs of scissors in December. One pair was faulty, they were very badly made with lumps of what appeared to be soldering inside the handles and were not screwed together properly. I emailed them on 20th December and again on the 10th January because I had received no response to my first email. I eventually received a reply on 14th January from the director apologising and assuring me that they would refund. I returned the scissors a couple of days later and since then I have… Read Full Review

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★★★★★

“Superb craftsmanship”

Written on: 11/05/2014 by AdyBee (1 review written)

Received the scissors today. Had to wait a while as the company is recovering from a bad patch, but the scissors were well worth the wait. They are a handcrafted piece of art. Well recommended.... Ady… Read Full Review

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★★★★☆

“Happy purchaser! ”

Written on: 19/04/2014 by KarsynSmart (1 review written)

I placed an order with this company 2 years ago when I believe business was well, the service was fantastic as were the scissors. I recently ordered another item and have had to wait around 3 weeks. I was contacted by a member of staff and informed that the business had been under some extreme financial difficulties and as a result the factory was closed. As a result they were not able to gain access to their customer records. This leads me to believe that they were not in fact ignoring… Read Full Review

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★★★★☆

“Well worth waiting for!”

Written on: 18/04/2014 by Shaw494 (1 review written)

As a customer who has made various purchases in the last 6 months with this company I can honestly say I am more than satisfied. The orders I have made previously have always arrived within 10 days unless there as been a problem, which is that case I was contacted. The last order I made I heard nothing which admittedly panicked me a bit. Earlier this week I was contacted by a member of staff at Ernest Wright and was informed that due to unfortunate financial circumstances they were forced… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 11/04/2014 by roHays146 (1 review written)

I placed an order for 2 pairs of scissors, one pair was to be a gift, on 17 March 2014. I received the confirmation emails stating delivery within 3 days, 10 at most, but like the previous posters, have had no response to my two emails and three phone calls asking for an update on my order. Their website states that they like to hear from their customers, well they didn't want to hear from me or they would have returned my calls. I have since bought Japanese scissors elsewhere. I am now… Read Full Review

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★☆☆☆☆

“Diabolical service”

Written on: 01/04/2014 by McMahanxk402 (1 review written)

I ordered a pair of scissors as a gift for a family member. I emailed them to ask that they let me know if they were unable to despatch in time, which they ignored. I've since emailed them twice since and still they ignore me. Also left three messages all ignored. Diabolical! I'm surprised that the company has lasted this long! I will be contacting Sheffield Trading Standards now as I'm unconvinced that my order will ever arrive..... The company website says that if an order cannot be… Read Full Review

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Walteraram's Comment

Written on: 08/04/2014

Be patient - They are well worth the wait .

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Annoyedscissorbuyer's Comment

Written on: 08/04/2014

That really is no excuse for bad manners...

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★☆☆☆☆

“Lack of Service.”

Written on: 15/03/2014 by MilagrosPeters447 (1 review written)

I have also ordered online from this company and they have emailed to acknowledge payment through PayPal. This was ages ago,and my goods have not arrived. I have emailed and rung but nobody from this company replies! I have never encountered such poor customer service!… Read Full Review

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★★☆☆☆

“SLOW AND DISAPPOINTING”

Written on: 27/09/2013

I put in an order for 8" tailors shears. After 3 weeks I emailed to chase the order but got no response. I tried again the following week but still got no reply. Eventually I received a phone call to apologise for the delay, stating they were busy, and guaranteeing delivery would be soon and I would receive a free gift for the delay. When they finally arrived, in a plastic sheath in an envelope, no box, they were scratched, covered in oil and a disappointing 8" total, not 8" blades as I had… Read Full Review

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