Discount Flooring Depot Reviews - www.discountflooringdepot.co.uk

★★★☆☆
2.9 / 5
13
46% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Discount Flooring Depot - www.discountflooringdepot.co.uk

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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 26/08/2015

Ordered the Sydney Grey Oak. Unfortunately It was not available due to its popularity. I choose to wait on it coming in. I was called by a great staff member to inform me delivery was ready for the next day. Explained their Kerbside delivery (I knew as I had read my emails) and told me to check for damages. I am glad I did as 2 out of my 45 had been damaged in transit. Rang customer services who asked me to send pictures and as I was prepared I had a picture of the Proof of delivery. The lady… Read Full Review

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★☆☆☆☆

“Appalled ”

Written on: 29/04/2015 by Hayleyseaham (1 review written)

I have no doubt if everything arrived ok, then my review would have also been a good one !!! However I do hope nobody has cause to call them for some after care !!!! I am diaguated My delivery arrived after a week, My decorator took receipt as I had popped to the local shop, The courier advaied him to check the boxes and everuthing appeared fine I arrived home just as the courier was leaving and did ask Do we need to check every board and he laughed !!! It was poring down with rain and… Read Full Review

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★★★★★

“excellent service”

Written on: 02/03/2015 by Keatinghh1980 (1 review written)

great from start to finish, no problems whatsoever will definitely use again… Read Full Review

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★★★☆☆

“Distinctly average”

Written on: 02/03/2015 by LibertyWhite (1 review written)

Went to the showroom in Salford, which was understaffed and hung around for half an hour, my first choice was out of stock and had to start the selection process again, no warning that the glue would be over £300, the ordering process was painfully slow, double checking stock in various warehouses. It takes a week to deliver unless you pay £30 delivery charge, which means with acclimatisation you need to order over two weeks in advance of laying. Product was delivered on time on a pallets… Read Full Review

Dougiemillward's Comment

Written on: 02/03/2015

I bought some flooring and got an email from a company called Ekomi asking to review my purchase from Discount Flooring Depot, I reviewed it as average and they have never put my review online, all the reviews that they show online are rated as 4 and above, this is really poor and makes you wonder just how many people have reviewed them lower than 4 and were not put onto the site. This type of practice needs to be outlawed and really shows what type of company they are.

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★★★★☆

“Easy and Stress-free Shopping! ”

Written on: 11/02/2015 by JusticeO'Rourke (1 review written)

Had a great experience with Discount Flooring Depot, customer service was exceptional and staff knowledge unbeatable! Delivery arrived promptly on the date given and we currently hsve a fitter in to lay it, can't wait to see the end result! Will be shopping here again when we make a start on our other rooms!… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 03/02/2015 by Hartleyxe466 (1 review written)

I have made an order online beginning Jan 2015 and It i now beginning of Feb and I am still waiting. When I passed the order online, I was told AFTER that they didn't have it in stock and had to wait 3 more weeks for it, Then when it came to the delivery day, it was cancelled because of Snow. I had call a 7:50 am on a Sat to tell me that... I called them today to reconfirm the new delivery day and they are telling me they haven't booked the redelivery in their system!!… Read Full Review

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★★★★☆

“Great Value, Great Service!”

Written on: 23/01/2015 by ZaidMcFadden58 (1 review written)

Bought engineered oak flooring, underlay and accessories after receiving samples and a quote and having numerous conversations with sales and customer service team - all extremely helpful. Delivery arrived on the day specififed but no time given so had to wait all day but everything was in good condition and have since had floor laid, sent pics to DFD and they gave me £5 amazon voucher! Will buy again if/when I need to and will be recommending to friends and family!… Read Full Review

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★★★★★

“bought laminate flooring and the underlay, fabulous...”

Written on: 20/01/2015 by Garretti1986 (1 review written)

we bought laminate flooring and the underlay. really good internet shopping experience. very very professional company. and top quality flooring. i would defenetly shop with this company again and i would 100% recommend them. i never do reviews so it shows you how pleased i am!… Read Full Review

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★☆☆☆☆

“Worst oak floor product I've ever bought/awful...”

Written on: 19/12/2014 by Rayano323 (1 review written)

This company sell below quality defected oak planks which they say are one colour and type (via sample and shade name) and when you receive them there are various shades from light to dark in the boxes making them impossible to lay as a satisfactory looking floor. They come in a bow saying VERMONT. A floor fitter I know said they were the worst oak engineered planks he'd ever seen. Be wary of this company who will not refund you either!!… Read Full Review

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★☆☆☆☆

“laminate flooring”

Written on: 09/07/2014

eceived damaged flooring told by customer services in tough nothing we can or will do about it stay clear of this company only interested in taking your money no after sales help whatsoever… Read Full Review

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★☆☆☆☆

“Stay away from them”

Written on: 06/07/2014 by Demarcusu41 (1 review written)

Floor purchaced on line, but damaged on delivery. refusal to send out replacement for damaged packs even with evidence. very poor service… Read Full Review

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★☆☆☆☆

“BEWARE BEWARE retun policy!!!!!!!!!!!!!!”

Written on: 17/06/2014 by sxClayton296 (1 review written)

BEWARE BEWARE BEWARE after taking delivery of oiled oak flooring i inspected it only to find it was all different colour shades ,ranging from a light pine colour to a dark almost walnut colour contacted DISCOUNT FLOORING DEPOT hoping to reorder a more suitable product only to be told the colouring is normal because its rustic Rustic to me is oak with knots and blemishes not completely different colours they never offered me an alternative product just emailed me to tell me it was going to… Read Full Review

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★★★★★

“Best Service I've Experienced in A Long Time”

Written on: 10/01/2014

After ordering a large quantity of solid wood flooring I have to sing the praises of Discount Flooring Depot. The quality of the wood is outstanding, the price was massively cheaper than all the other sites i'd seen and the staff couldn't have been more pleasant or helpful. I have already recommended to all of my friends and I know more than once is going to order soon… Read Full Review

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