The delivery was delayed but they have rally nice customer service. Would order with them again.

Bloody awful, avoid this place like the plague. Excremental service, excremental communicative ability, and it was a struggle to get refund for something that was not delivered. They don't even deserve one star.

My Bosch hedgetrimmer broke last year and I ordered a Black and Decker replacement from 'Tool-Net'. The model I wanted was shown as being 'in stock'. After a week I heard that the machine was not in stock after all but that they had a date from the manufacturers when it would be. This meant a weeks delay but at this time the hedges were not in too bad a shape. A further week and I was notified that the manufactures had informed Tooled-up that there would be a further delay. This went on for 6 weeks in total when I lost patience and cancelled.(Hedges now looking very ragged!). Found directbrandtools and ordered the same machine and it was delivered as promised the very next day. Absolutely brilliant and product well packaged. Would thoroughly recommend.

The website says "Order by 2pm for next day delivery". I ordered, and waited.... I had heard nothing a week later and emailed them. They said the item was out of stock, and offered me a replacement. I then heard nothing for a week, and checked their website. I found that the item I ordered was now marked in stock, but at a higher price. I contacted them again to ask for the original item, and they agreed A few days later I had notification that they would deliver the original item, so I contacted them and they said to refuse the parcel, it would be returned to them and they would send out the original one. I did this, and waited... 10 days after the parcel had been returned to them (which I could see on the parcel tracking). I got in touch with them again and cancelled my order, which was paid through Paypal. They agreed to refund the money, and then... nothing. In the end I had to cancel via Paypal to get my money back. It is a complete waste of time shopping with this website, which is a re-brand of dibranto.co.uk and ideabright.co.uk. Shop elsewhere!

Hi, Purchased this not knowing much about the company, SUPERB service and a really good price for this drill. Highly recommend them for service, not tried the product yet, but Makita = superb quality! Thanks

I had a good experience with DB Tools. I ordered a Bosch CES multi-too kit on 2/1/13 at an attractive price. DBT called the following day to say that the single example in stock was damaged & could I wait for five days for new stock to come in. I accepted this then not having dealt with them before checked around, found this website, saw some of the negative reviews & got quite anxious. Yesterday I received notification that the tool had been despatched & the tool arrived duly today 8/1/13 in perfect condition

My builder and I were amazed at the quick response and delivery of my order. I will certainly use you again

Ordered item was described as 'in stock', and the confirmation email following payment stated that delivery would occur within 24 hours. Item did not arrive the next day, and upon calling up to enquire I was told it was on back order. I asked why it was described as 'in stock', and was given some flannel about display models being counted. Why this prevented someone picking up the phone to inform me that it would not be delivered as promised is not clear. If you are ordering something from them, do yourself a favour and call first to confirm the item is in stock as you may find yourself waiting for an item that has not been posted.

The battery ordered was a good price and was delivered the next day. I would not hesitate to use these again or recomend to friends and family. Overall it was a good experience with no problems. John

got an old panasonic 12V hammer drill and use it every day was gutted when charger packed up tried everywhere but couldn't get one anywhere till i dicovered this site ordered a charger and spare battery and it was delivered 3 days later well impessed will make this site my first choice when it comes to tools from now on

Excellent service. Prompt delivery with an email notification in advance. Very impressive. Best price for the tool as well. Many thanks!

Easy to use site, fantastic prices, good communication and very speedy delivery!! Superb service and highly recommended. Thank you!

Ordered the item one day and it arrived the next, great customer service, have recommended to fellow work mates to try for themselves.