written by NevaehBoone206 on 13/02/2023
Absolute sham of a company. Really appalling customer service. I paid for a custom piece of acrylic to be cut & paid extra for 1-2 business day expedited shipping. It took them 3 business days to email and admit they didn’t have the stock to cut it. They promised they would have & cut it next day & offered to refund the shipping. Next day I emailed & they fobbed me off. 2 days later it became apparent that they still did not have the stock and did not know when they’d be getting it. At this point (5 business days after placing order) they had still not refunded the shipping costs or cut my plastic. I asked to cancel my order and placed it with an alternative company, they agreed to refund immediately. Of course, they didn’t. I had to open a PayPal case to fight to get my money back, £169! It took them 18 days to finally refund my purchase amount. Absolutely shocking, they are completely untrustworthy. Take your business elsewhere.
written by lettuceleaf on 22/09/2017
This company was so easy to deal with. I was able to specify the exact sizes of the acrylic panels that I needed for my greenhouse. Their ordering system is very easy to use. Everything came when promised and was exactly as ordered. The panels were well packaged and free of any blemishes. I needed to change my delivery day and they were extremely helpful and accommodating. I would definitely use them again.
written by Mike_MB on 20/09/2017
Arrived a few days after the delivery date they gave when ordering, well packaged in wood and card although damage to the card part of the packaging so signed as such. The sheeting size was correct and fitting was easy (secondary glazing) due to this Upon opening to fit there were a few parts of the protective film sheet that were cut through but only one bad scratch on the sheet, and nowhere near the packing damage so must have been done at source. I would use them again when we move in the new year. I did all online so cannot comment on the staff
written by TG123 on 14/08/2017
Not happy. Firstly I didn’t get the money refunded for the two samples purchased previously. Secondly, I requested a Saturday delivery date because we work Monday to Friday but the couriers tried to deliver on the Thursday and again on the Friday. I had to take time off work to receive it on the following Tuesday, we lost our slot with the fitter and when he came to fit it last Sunday he found a deep scratch from the top to bottom of one end. It is fitted now and I'm trying to live with it.
written by on 13/08/2017
We purchased a 610 x 610 sheet of clear acrylic to replace a Workshop glass Window, which was accidentally smashed during removal of the Workshop to a new site. The panel arrived well packaged, was a perfect size and easily slotted straight into the window frame. From a safety point of view, the product is a perfect replacement for glass in this setting. The old greenhouse-style glass was extremely dangerous if smashed, as it broke into nasty sword-shaped shards, whereas the acrylic is non breakable. Also it doesn't turn yellow on exposure to the sun, as the old fashioned plastic products use to do. The panel did take longer than anticipated to arrive, but as we had taken advantage of Cut Plastic Sheeting's offer of Free Delivery, we were happy to wait a week. We would certainly use their services again.
written by Rihannak116 on 05/08/2017
After much searching i found this company had competitive pricing easy to use website good communication and delivery was quick , and most of all very happy with the product acrylic splashback ,,, i purchased a 3mm size thickness , but perhaps for easier cutting purchase the 5mm
written by Thaddeus71 on 20/07/2017
Orgered and recieved items on time and in pristine condition. Not much else to say really except the packaging was impressive.
written by Robertpasticman on 19/05/2017
I have used several cut plastic suppliers in the past. One of the main issues I have had is receiving my order with damaged sheets. This is mainly due to inappropriate packaging. My cut plastics order arrived really well packaged and this shows great customer care on Cutplastics part. Ensuring that their customers project is not delayed by receiving damaged goods is obviously a priority with this supplier. I would highly recommend this supplier they really are a cut above the rest.
written by CindyMcCulloch on 18/05/2017
What I wanted arrived over a week late and not with the rounded corner specified in my order, which after many emails they have just fobbed me off and said the rounded corner must have 'gone' which is truly ridiculous. No refund or correct order offered. Don't bother. Plus terrible reviews on google have a look there - surprised it is high here and find it funny they sent me a link to review them after it is very obvious to them I am unhappy as have been very clear on the problems, repeatedly, to no avail.
written by on 29/04/2017
Ordered black glossy acrylic to put on to two bedside cupboards that l had bought and didnt like. After l placed the order l had a email asking what was the acrylic going to be used for and were the measurements correct, which l thought was good customer service. I had lots of emails after that telling me where they were with my order. To say l was pleased with it when it arrived is an understatement. My cupboards now look amazing. Would recommend this company, great product. Can order a sample before placing an order.
written by isiot on 16/04/2017
Never dealt with this site before but would not hesitate to use again. Wanted to replace polycarbonate sheeting in garden frame so decided to buy just 2 pieces and go from there. The site is clear and easy to use. They advise to check measurements so no mistakes are made and the fit was spot on. Good quality and well pleased with product. P&P makes it worthwhile buying all you need in one go as it is the same price regardless. Would recommend.
written by Sterlingw302 on 12/03/2017
Ordered a custom deep red sheet, paid £12 for designated delivery. Unfortunately it arrived 2 days late, which meant reorganisation with fitter. I spoke to the office team who were very apologetic and refunded the postage. I am happy with the product and would use them again.
written by 470Kearney on 03/03/2017
I order some made to measure circles to put on top of barrels plus a sheet to apply some vinyl words. The service was great, the sheets came on time and were very well packed. The product itself was clear and I completed both projects successfully. Would definitely recommend. Thanks to Cut Plastic Sheeting.
written by AliciaHolder on 01/03/2017
Ordered perspex to use as splashback. Great choice of colours, simple to order, excellent value delivery when compared to other companies. Delivered in time, great communication from the company. Perspex arrived extremely well packaged with no damage! We had been warned that sometimes perspex can be damaged in transit due to the size of the piece We have now passed the details to our kitchen fitter,
written by on 12/01/2017
Good advice and communications from both members of the team that I spoke too on the phone. Good value product as photographed and as described on the website. Very fast service, product was cut to dimensions as requested and well packaged to avoid damage in transit.
written by on 03/01/2017
This scratch resistant polycarbonate sheeting worked really well in my notice board. It is very clear and looks great and feels really strong, so should be vandal resistant. The service from cutplasticsheeting.co.uk was excellent, with delivery before Christmas and plenty of e-mail communication. The cut-to-size dimensions were within 1mm, so very accurate.
written by JohnnyMM on 24/11/2016
Needed to order some clear plastic sheeting to use for childproofing around the top of a staircase. I received very helpful advice about which type of material to go for to best suit the purpose, and opted for clear polycarbonate on account of its strength. I needed it quite quickly so opted for the 3-4 working day delivery - I then realised it would have to be 3 days due to a deadline, contacted the company who were extremely helpful in making sure it did arrive within that timeframe. Product itself is great, not too heavy and easy to work with. Would definitely recommend both the product and the company!
written by Jenniferd342 on 14/09/2016
They helped me rescue my shed after we moved in. Best price on the market, personalized as created and cut to your measurements. Secure delivery and very good product. I recommend them.
written by dlMcCabe1947 on 12/09/2016
Ordered a cut to size clear Perspex shelf to put on top of my plastic wired rack in the fridge. This was to stop trying to balance yogurts and pot desserts on a rack. All done online. Easy to use web site. Good prices. Confirmation e.mail followed up by mail to let me know that order was in process of being made. Another e.mail within a week confirming dispatch. Extremely well packed and received in perfect condition. It's perfect as a fridge shelf being transparent it doesn't hide what is on the shelf underneath.Would recommend this company.
written by PBMM1 on 08/08/2016
2 way mirror for a project Ordering was fine, checked for 'damage' on arrival and there were no scratches or dinked corners, so all good, so I thought. Until I tried to put the piece into the frame, then I found it several mm too big, so I had to mod the frame with a chisel. So now it fits, but it's not flat even with a back board, so now it looks like a fun fair mirror when you look in it. After email 'customer service' a speedy reply came back saying that it (the bowing) should have been raised as damage and that i may have bowed it since I had it, I consulted an expert, who said " to get the sheet to go back flat it needs to be thermoformed at 340f in an oven for about 6 hours or it will just keep going back to this shape" Well I certainly didn't do that to it as I don't have the means, therefor it must have been owed already. I responded to try and resolve a solution twice more without reply. Hence they get a review, I've had to do more work and effort to try and get round 'Cutplastics' shoddy measuring and product. No solution was offered I remain a very dissatisfied customer!
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