written by pausten on 24/11/2012
Having contributed 2 negative reviews: Here come 2 glowing reviews!
This review is for Cunningham Covers who are an on-line maker of tarpaulins, & specifically trailer covers.
I have recently purchased an Ifor Williams TT3017 (Also reviewed) trailer with mesh sides.
A friend also has a similar trailer, & had a cover made for it.
The company that made his cover has ceased trading & other quotes were much more expensive.
I placed the order with Cunningham covers, & immediately I had a problem, as the trailer was new, & on order, I could not supply the exact dimensions.
Cunningham Covers went to great pains to liaise with the supplier – John Page Trailers, to obtain the correct dimensions. When I collected the trailer, the cover fitted perfectly, & I was impressed with the quality of it.
It was ordered to be delivered to the UK, but I live in France. – On the drive back to France I discovered that there was a bit of a problem with the design of it.
From that point on, I cannot praise Cunningham Covers enough! – They got me to send it back to them, sorted out the problem, shipped it back to me in France, - Strictly speaking, - not their responsibility, - & promptly reimbursed me the shipping to them. – Without being asked. – The money just “popped up” on my credit card statement!
I hope that you will agree that the measure of a supplier’s worth is of course, how good their product is, but a close second, is how they deal with problems, & after sales support:
Cunningham Covers score 10 out of 10 for me!
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