The Rolls Royce of garden centres - I really wish it was

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JDS05's review of Crocus www.crocus.co.uk

★★☆☆☆

“The Rolls Royce of garden centres - I really wish it was ”

Written on: 27/03/2013 by JDS05 (1 review written)

I have had a relatively poor experience with Crocus. I made a significant order, some of the plants were poorly packed and arrived upside down .......... I tried to make changes at least 3 days before the delivery but was told I couldn't and hence some plants were delivered that I didn't want and which I now have to return at my cost. The emails with the customer service team are brief (terse) or just not particularly helpful. On one call to order new plants I was told to call back later because the staff were obviously busy. Its a shame because I would love to find a WOW mail order garden centre................ and this is only the second review I have written ............ Had I checked this site before my purchases, the most recent reviews are so poor I wouldn't have bothered.

  • £300 worth of plants

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Traw's Response to JDS05's Review

Written on: 11/04/2013

i had a similar experience with many other online plant stores, until i found crowders who were amazing! their customer service is great and plants and packaging really good! i would recommend them to anyone!

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1Katya's Response to JDS05's Review

Written on: 26/04/2013

Last year most of my plants from Crocus were dead on arrival, & looked like pot rooted left-overs/rejects. It was awful to see plants in this condition and I was shocked anyone could send them out. I now shop from my local garden centre, my pet shop! and off Ebay - where I have received some beautifully healthy and cared for plants at a fraction of Crocus prices, from individuals who really love their plants. When I first shopped at Crocus some years ago now, I really thought they had the WOW factor, but not any more.

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