written by tsBurnham100 on 31/08/2015
I Ordered 15 boards of 70mm thick Celotex insulation from them. The price was good but that was all. The boards were actually delivered by SiG (Sheffield insulation) which I understand is what they do (supply from a local supplier to you). The boards were supplied on the wrong day, literally just as I was leaving. When I came to use them I realised that most of the remaining boards were 75mm not 70mm. Three weeks later and I am still struggling to get them to replace these items despite numerous phone calls, emails and photos being sent to them. All I get from them is various different evasions and lies (including telling me that they are within the manufacturers tolerances, despite the manufacturer confirming that they aren't). This has cost me more than the order value in extra costs and delayed the project for 3 weeks and counting. If you can afford for this to happen on your project then go ahead and order from these muppets, but seriously I cannot stress this enough. AVOID! AVOID!
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