Bourne Buildings Reviews - www.bournebuildings.co.uk

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Latest Reviews

★★★★★

“Nice table and chairs for my balcony, plus a few...”

Written on: 26/09/2016 by Tristan325 (1 review written)

I purchased a table and chairs for my balcony, with a natural stone tile top, which are still going strong after 6 years. Have also been back for a few stone ornaments as well of which they have an amazing selection at the showsite. Always polite and helpful so can highly recommend. If I ever need a shed I will go to them as well because I have never seen so many before in all my life!… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/09/2016 by ChrisBoobyer (1 review written)

I needed to replace the top detailing - platform and acorns - of an old summerhouse supplied by Bourne many years ago. They could not have been more helpful and even managed to get the correct size which was no longer in general production from the manufacturer because of the good relationship they enjoy with them. I am delighted to say that I enjoyed good, old fashioned friendly service from the team there and wont hesitate to recommend the company to my friends and colleagues… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 29/08/2016 by AlexisLake301 (1 review written)

The door of my £800 Vitavia greenhouse fell off a few months after I bought it - phoned Bourne Buildings but they didn't want to know. Argued with me for ages on the phone saying it was not their problem. Blamed me for not putting it together properly (incredibly patronising since the faulty part was literally just a nut and bolt!) then finally insisted I contact the manufacturer to get them to send out a spare part. Shockingly poor… Read Full Review

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★★★★★

“Wonderful company!”

Written on: 27/08/2016 by CamberleyGeoff (1 review written)

Bourne Buildings in Farnham have a fantastic stock of very competitively priced garden buildings and much else besides. They are very courteous and efficient and I cannot praise them enough. The two gentlemen who erected our new greenhouse for us were superb… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 10/08/2016 by gzGentry48 (1 review written)

Bourne Buildings have been very helpful and knowledgable in advising us when we purchased our shed and kids playhouse. The products have been good quality and professional delivery. More recently, they assisted with exchanging some Teknos paint after my husband had originally purchased the wrong colour… Read Full Review

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★★★★★

“Great service and products”

Written on: 02/08/2016 by StefanRey (1 review written)

Excellent products and service. The quality of the shed is very good, fully watertight (unlike my previous shed from a national chain) and it was put up in no time. Lovely staff and a great choice of products. Recommended!… Read Full Review

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★★★★★

“High Quality Sheds That Last!”

Written on: 30/06/2016 by MarcusAtkins (1 review written)

I ordered my shed a couple of years ago now, I wanted to leave the review for a time so I could report on how well my shed had lasted. Firstly, I was extremely impressed with the speed with which the shed erector put the shed together, took very little time at all. Shed was very sturdy, felt strong, and the shed delivered was exactly the one I ordered, even with the exact extras ordered (work bench etc.). What's incredible is that 2 years later, the shed is still as sturdy and as strong as it… Read Full Review

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★★★★★

“Don't go anywhere else.....”

Written on: 28/06/2016 by MichaelTheShedAddict (1 review written)

If you want a garden building from a wendy house to a fitted out office Bournebuildings is the place to go. Friendly and knowledgable staff plus a huge range of buildings to view to give you all the information you need to decide. The guys they use for ground works are excellent too. I've bought 3 buildings from Bournebuildings and would not go anywhere else. 12/10 for Bournebuildings !… Read Full Review

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★★★★★

“Copeland Summer House”

Written on: 30/05/2016 by Elaina1946 (1 review written)

I have just had my 7 x 7 Copeland corner summer house delivered and installed. This was ordered way back in the Winter and it was held for me until this week. From the start of the sales process dealing with Bourne Buildings site through to dealing with Regency Buildings and the installation guys, I have found this to be a very professional and friendly service all round. The quality of the summer house given that it is the lower price range of choices, is in fact really good and I am very… Read Full Review

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★★★★★

“You'd look hard to find better!”

Written on: 14/05/2016 by Diana_B (1 review written)

I was amazed to read the negative review about this company. Before visiting Bourne Buildings I visited a number of places selling summerhouses in my area and nothing came anywhere near the standard of this company. Having no sense of direction I quickly lost my way in their vast site, but fortunately I ran into an agent who helped me out. I found it hard to decide exactly what to buy and I returned several times during the purchasing process. I also emailed and phoned on a number of occasions… Read Full Review

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★★★★★

“Amazing in every way ”

Written on: 11/03/2016 by Simonbs (1 review written)

After doing much research I opted to buy my Malvern summer house from Boirne Buildingd in Farnham.Pre sale they were a totally different class to anyone else I had spoken to..The information and knowledge about every aspect of the build and building was very impressive.. Every step of the journey from purchase to build they were Always available to offer the best advise.They made the whole experience truly enjoyable.Any issues were dealt immediately. They also had a great team around them to… Read Full Review

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★★★★★

“Where was Santa this year?”

Written on: 27/12/2014 by jo12345678 (1 review written)

Very dissapointed there was no Santa this year:-( I was waiting for him all year round. Always were driving round the roundabout to see him. Can you do something for Easter as well please? Easter bunny or someone? PLS PLS … Read Full Review

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★★☆☆☆

“Bourne to Disappoint”

Written on: 24/07/2014 by ShortyGU12 (9 reviews written)

In early spring we wanted to buy a summer house for our back garden to have for the summer so we did a local search and found a company named Bourne Buildings in Farnham, Surrey. They had a wide selection of buildings and we had visited them once before so we know that they had a large selection. When we went there, we saw a building that we absolutely loved but it was quite expensive so we went home and did another search but ended up returning to Bourne Buildings. Returning to their site… Read Full Review

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Baldpogle's Response to ShortyGU12's Review

Written on: 20/02/2015

I came on this by chance - having been to Bourne Building showground a few times I know it reasonably well. I read this with both amusement and disbelief - not in the service from Bourne Buildings, but with the growing realisation that Shorty somehow seemed to expect staff to be aware that he was ready to ask a question when, from his own description, that was obviously a very busy day. Why he thinks that on a crowded showground there should be facilities fo a waiting room just because he was well down in the queue beggars belief.

My experience of business has taught me that when people display this degree of indignation with very flimsy cause, they are all to often trying to cover up errors and omission of their own making - perhaps Shorty should ask himslef if this is a cap that fits him!

I write as a satisfied (but very occasional) customer and not as a representative of Bourne Buildings.

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Shortygu12's reply to Baldpogle's Comment

Written on: 20/02/2015

Okay let's break down what you're saying.

1. The first time I went to their site, I actually had people stop by and popped their head in when my husband and I were having a nose around. They asked if we needed anything. The second time we went there when we actually wanted to buy something from them, we were ignored. From a business standpoint (which you clearly are unaware of) that's called a decline in service which management should have kept an eye on yet, they failed in this.

2. If you actually read my review, it states that I have a husband - which most would believe that I'm female? And then for you to put "beggar" in the same sentence as I would stipulate that I'm poor? And that's not the case at all. If we're there to actually BUY a product from a company, surely they would be able to provide it. Even just using a showroom garden building and putting some chairs in it would've been nice but no, again a decline in service. And again, that is clearly something you're 100% unaware of; whether that's because you're just blissfully ignorant or you clearly choose to be that inept when it comes to customer service.

3. Your experience of business? Is less than 0%. You realise that in order to do business, you have to actually believe that there are such people called customers? And that means you have to do right by the customers? I apologise if I have to burst that bubble of yours where you clearly truly believe that the customers should be catering to the ones selling products and expect said customers to then PAY the "business" people for doing nothing to look after the customers.

4. I made no errors and in fact, the building we BOUGHT (we didn't borrow) had to be corrected THREE TIMES. You may say that it wasn't Bourne Building's fault because I stated that Malvern actually came to us to put it together but at the same time, Bourne Buildings did NOT tell us that the building they SOLD us was a DISCONTINUED model from Malvern and YET they didn't specify that ANYWHERE. So that means 1. They lacked communication with Malvern (their supplier) and 2. They didn't inform their customers that it was a discontinued model. Either way it makes them inept.

5. So you're a satisfied (but very occasional) customer? Does that mean that you buy many garden buildings and house people in them? Are you illegally using garden buildings as housing and therefore are then an "occasional" customer?? o.O Or perhaps you're a "builder" that isn't part of a site such as Check a Trade? Perhaps that's the "cap" you're wearing eh? Because from the way you write, that was made seriously clear to me. Remember, run if you see Dom.

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