Written on: 14/05/2012
We ordered a mattress (Silentnight Venus Miracoil 7 Mattress) which has turned out to be faulty. Springs squeak and ping loudly at one end as we turn. Now unable to rotate this mattress. There is now a large ridge down the middle. Very uncomfortable mattress. Fault reported straight away to this company ....within weeks of ownership. Fault reported via telephone and through a number of very clear emails. NO HELP. NO ASSISTANCE. Request for a refund or basic assistance is being ignored. Now need to go to Trading Standards to seek advice. So upset and hate going to bed.
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