Would have given no stars but not a catergory

“Would have given no stars but not a catergory”

Written on: 30/07/2012 by whydoihaveto

The fact I have been sent this link obviously indicates the total lack of customer focus/ understanding-nice words are not going to be used when describing the experience I had with Alex and as such this company. I had to chase my order 4 times each time to be told that he was very sorry and that it was all going to be sorted - lack of staff in the wharehouse was one of the many fob offs I received and which resulted in it taking over a 3 weeks from ordering to delivery of 1 bathroom basin ( 1 week of it travelling 200 miles from Somerset to Essex). Then I was told as a "goodwill gesture" I could have goods to the value of £40 - this was then forgotten by Alex so I had to send him the email he had sent me to remind him - then I was told because what I wanted was 1 pack of imperial tiles not only would I have to pay the difference in cost but £25 delivery. I have several bathrooms to refurbish and in this time of keen internet pricing the only real selling point a company has is its human interface - they have to be know their products be honest when questioned - when there has been a problem make sure that it has been resolved and be pro active in ringing the customer to confirm that it indeed has been resolved - this last point failed 3 times with my purchase. Then don't offer goodwill gestures when a customer has had to pay for a very expensive plumber based on the 2nd promised delivery date stating its one figure but then throwing in a £25 delivery charge so the gesture is in fact £15.
Needless to say I didn't take up the offer I wasn't prepared to invest either time or more money with bathroom village as my experience had been so disappointing