LET DOWN AND LIED TO THANKS B & Q

B&Q www.diy.com
★★★☆☆
3.3
62.0% of users recommend this
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JR77's review of B&Q www.diy.com

“LET DOWN AND LIED TO THANKS B and Q”

★☆☆☆☆

written by JR77 on 30/05/2013

I ordered online a light fitting and a Cooke & Lewis Natori Kitchen Tap Chrome Finish, when ordering I booked a delivery date to my work address for in a few days time from the point of ordering. The light turned up but no tap so I went on the website to find an eta of a date in 2 weeks time. This was fine as it happened to be the same day my new sink was being installed. By 2pm that day I called to get an update as there was no sign of it and my plumber was at the house, I was told the tap was definately coming but due to how it had been posted. I then got a call an hour later saying with an apology saying the product hadn't come into stock yet, even though I was told an hour earlier it was on its way to me and had been sent. Absolutely useless and not what you would expect from a reptuable company.

  • Cooke & Lewis Natori Kitchen Tap Chrome Finish - £70

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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