Well, where do I start. I ordered a Bed Quilt and received the wrong size. I was in touch with Zara Home Spain about the mess up, they sent me a returns label for a delivery company to collect at a drop off point near me. The label sent was for a company (mondial relay), but there nearest point to me was near Alicante Airport, some 50 KM away, this was not acceptable. I complained to Zara Home, but there must be a massive misunderstanding, it has gone from worse to worser, terrible, terrible. this has been going on now for 7days and I still have the parcel at home. My advice is not to use the services of Zara Home.

Canada Zara home return policy is disappointing, when you buy an item online from Canada Zara home, you are only allowed to return it through the Post at your expense; even if the destination is in your city, you are not allowed to drop it off! Even you can not drop off directly at Zara home shops. It is kinda punishment. Returning a 300$ light (6 kg) rug costs 93$ for us with FedEx! It is disgusting. It was our Last purchase from Zara Home. Not recommended at all.

I don’t recommend buying anything online at Zara Home. Their customer service is a joke. They will leave you waiting for delivery for long weeks and they’ll be sending false information via emails just to get rid of you. They break their own regulations (available at their website) and ignore customer’s attempts to vindicate their rights. They basically don’t care about customer satisfaction. Once you’ve paid, you’re of no interest to them. Never again. Not recommended.

The worst of the worst customer service ! Contacted Zara home customer service more than 5 times to arrange a collection and I have always been told to wait 24-48h for any update... and nothing ! No one seems to help regarding this. Extremely disappointed. Very Poor and extremely slow customer service! Never buying anything again with Zara Home.

I ordered some items on-line and wanted to return 2 of them. For most on-line services you have free returns. Not for Zara Home, I was a little surprised bit I looked it up: You can either bring them back to the shop, or send them back at your own expense. I couldn't return them to a shop, why does one order on-line, maybe because you are bed-bound after an accident? I wanted to send them back, it appears I have to send them to POLAND, from Belgium, this would amount to 36 € for items worth 75 €. This is as good as NO return policy. ZARA home's answer was not very friendly nor appologetic, they don't intend to change anything.

The customer service is sooo incredibly bad here. These are the things that went wrong with my order... 1. Next day delivery never came. I was home all day and I'm sure they never tried because there was not even a card. Maybe this is UPS fault but you need reliable delivery drivers. 2. I email Zara home and am only sent a link to an UPS site that asks me exclusively for an American address so no idea where the items are. (I live in UK) 3. I email again and am finally told where my item is only to open it and find the soap dispenser is smashed to pieces. 4. There is no return option on the website or app. I finally find that returns are at the customers own expense!  5. I email about the damaged item and receive no email in return and no one responds on the chat option on their site.. Honestly the customer service is basically non existent. Unbelievable! Such a shame because their products are nice!

Bought an item which was faulty returned to the store which tried to say I’d damaged it! Stood my ground for my legal right to a refund. What a battle puts me off from buying from them again - usually the stuff is great.

echo compras su el sito online en Mexico me han enviado productos faillados, errados, despues dias que las compras han sido echas han comunicado que los articulos estavan agotadas. Me han enviado un codigo promotional para pedir desculpa y me han echo perdir 3 horas porque el codigo promotional no functionava. La peor experiencia de shopping online echa en mi vida. Nunca mas la voy a repetir y espero que no vas a hacer lo mismo error como cleintes de pensar que sea un servicio a probar.

I have purchased there linen a couple of times now, terrible quality! Rips within a week, frays and generally very bad !

Recently purchased two items in the sale for £19.98 and the cost of carriage was £9.98. The goods were not what I expected so I wanted to return them. The returns note stated you could either call into one of the stores (defeats the object of online shopping) or return the goods to Poland at my expense. I e-mailed customer services and stated I was prepared to send the goods back via a carriers to the UK which they informed me was not possible and the returns policy is on the website. After many e-mails they have not given me an alternative therefore I have to keep the goods at it will cost more to send them back to Poland. My issue is that they lead you to a UK website which you would assume you are purchasing from the UK and all returns would go back to the UK. If I had wanted to purchase from Poland and would have gone on the Polish website and paid in EUROS...... I spend a lot of money with online shopping as I am unable to get to the shops regularly and have never experienced this problem with any UK websites. I will never give another penny of my hardworked money to ZaraHome they don't exist as far as I am concerned. Buyers be aware when buying online from Zara Home!!!!

I recently bought a tablecloth and matching napkins. I liked the pattern and I needed a long tablecloth for when my table is fully extended. The tablecloth measured 300cm x 150cm and the napkins 45cmx45cm. Before to use it and to store it I washed the items according to the instruction, now it is 272cm long and 142 cm wide and the napkins are short to 40 cm. Very disappointing. I am waiting for the customer service to reply to my e-mail.

The service is unreliable and presents wrong estimates for delivery. The time it took them to get the package ready was over the time estimate for delivery when I bought the product. I am yet to get what I ordered but am greatly disappointed both with the website and their customer service.

I ordered some towels from the Zara Home website. When they turned up they look absolutely nothing like the picture on the website. I contacted them asking for a refund and they've told me I have to post them back to them in Spain because I don't live anywhere near a Zara Home store. Royal Mail won't send them because they're too heavy for tracked delivery (I don't trust them to send them non-tracked) and the cheapest quote I have is £56! I can't afford to pay that! I'm absolutely disgusted!

I ordered bedding from Zara Home and when it arrived it was disappointing, but worse was to come . There is no Zara Home in N. ireland so I have to return it at my expense to .....SPAIN.I cannot even send it to a shop on the mainland which would be less expensive.In this day of online shopping this is very disappointing.

I ordered two stools. They were smaller than measurements provided online. Then I ordered the bigger version of the stools... they sent me the small ones by mistake. When receiving the right stools one of them is damaged. A £20 code to use on their site was all I got, I'm not even going to use it definately not giving up without a fight. I've googled the email address of their Director of Customer Services... will be dropping him an email if they don't do anything. So annoyed however the advisor on the end of the phone is actually very responsive and proactive. Then the rest of the place needs to know what customer service actually means.

Received a side table infested with word worm and broken. Night mare to return, no good will gesture from the company for delivering an infested product to my home or the time and effort spend returning the product. Wouldn't shop with them again, terrible service.

I spent over 400 Euros for crockery in Zarahome in Valencia and few of the ceramic plates had some defects - they would get dark spots after the washing because they had small holes in the surface. I went to change them and got negative answer. The 'Manager' was also extremely rude. After 20 minutes of battle, they changed only 2 out of 6 plates for me:( The staff talk to me like they were doing me a huge favor. Ill never go there again.......