having ordered a sofabed online we received no confirmation email just a screen after payment had been taken confirming receipt of the money and order. After 5 days of still hearing nothing and having had no communication I rang and spoke to the director who nonchalantly told me the transaction had been identified as "fraudulent"! How on earth this can be I have no idea but apparently they have "systems" in place. The sofa we ordered also was mysteriously now missing from the website which I referenced and voiced my concerns that I did not believe they ever had the sofa and had just accepted the money! She told me that when she received the email advising her it was a fraudulent transaction she arranged the refund on the Tuesday (3 days after having placed the order!) and that it would take 2-3 working days for it to be in the account. What a surprise - here we are 3 days later and it is not in! I have had several emails asking them to explain this term fraudulent as it seems nonsensical to me that a supplier thinks a payment to them for a sofa is fraudulent and yet I've not had a satisfactory response. I have now also been told that our order has been now set to "refund" and that it has been actioned but they cant possibly say when it will hit our account as they are not in charge of the mechanics! Firstly, I should have received some sort of documentation in relation to the refund, secondly, surely a business knows how long a refund takes, and thirdly why tell me you have refunded it on Tuesday and it will take 3 working days but then tell me you don't know how long it takes! I have demanded a CHAPS payment as it cost £299 in order to purchase a new item from a REPUTABLE firm and we need the money back and I have been advised that they cant do that as it was flagged as fraudulent! Erm...if you are transferring the money BACK into the account it WENT from then quite clearly there was no fraud! What a load of tosh I have been fed! My complaint is all lined and ready to go to the Ombudsman, BIS and the police - why else would the money not have been returned?! Would they have even bothered returning it at all had I not rung so diligently prior to 7 days when alarm bells started going off! Please AVOID AVOID AVOID AVOID!

I Purchased a sofa bed from this company, it is less than a year old,and has been used about 2 times for people to sit on. it is a piece of junk, the sticking is pulling apart. I advised world of sofabeds... to which there response was: 'I regret to say that as you have now had this sofa bed for 11 months and the cause of the stitching coming apart cannot be positively determined to be a manufacturing defect we are unable to offer you a replacement or a refund of this item. If you wish to have this repaired then you could arrange to send this sofa bed back to our warehouse, however you would be liable for the return carriage costs, and we could then assess the potential cost to you of having the stitching repaired. If you do wish to send the item to us then I can forward our warehouse address for you' I am not prepared to give them anymore money

This Sofa bed received is the worst I've ever seen, underneath the material is horrific, already worn and thinning out, holes everywhere which the company had already pre-patched up using ' fake' material stuck over the gaping holes! Quality management is obviously non-existant, avoid them like the plague!

Worst company I have ever had the misfortune to deal with. Nothing but lies and still waiting on a refund.

Awful!! Terrible customer service. Groupon sofa ordered and received email saying it was on its way (only reason i ordered it was becuase it was a short delivering period)and then 4 days later got call saying it was out of stock and I could have a purpole one (I'd ordered BLACK!) or a refund (still showing as availiable on the website and when I pointed this out was told that if somebody ordered it then they'd be told it was out of stock!) No attempt to sort this out, such bad customer service.

After placing my order I then read the reviews and almost panicked! BUT I must say I was very impressed. They replied to me after a query straight away. The delivery was on time and they also contacted me to let me know. Very helpful delivery men too. Unless I was lucky I was very pleased with all the service and contact I have had with your company. I placed the order Wednesday and then got the item Friday.

Possibly the worst service I have encountered in a long time. We ordered 2 x Sofas. They didnt turn up the first day ( no call , email etc) . I then had to find out why. They then re-delivered ( no notice or call/em,ail as to when they were going to be there) and only delvered 1 x sofa. Then , after much chasing ( they never contact you) took two weeks to deliver the second sofa, ( no notice or call/em,ail as to when they were going to be there....again) AVOID...bunch of incompetent fools

I have NEVER written a review online my life, that's how bad this company is!! Ordered a corner sofa using i groupon deal. Was e-mailed to say delivery would be arranged with my via phone call in ten days. No call. Then received an e-mail saying it would arranged by telephone within ten days, 2 weeks later, no call. When i spoke to them they told me my sofa had been 'separated' and one half was in enfield, the other in worcester and delivery would be arranged soon but it wasn't their fault it was the delivery companies! Then the delivery company eventually call to arrange a time slot which was inconvenient so i took a reference number and said i'd call back with a better time. The next day they show up at 7,45am making my partner late for work!! I have request a refund of £39.95 for the delivery and they are saying they can't do it as its out of their hands?!!!!!! Extremely frustrating, long winded experience and a real shame as the sofa itself is very nice for the price. But not worth the hassle!!!

If you are looking for a sofa or a 3 piece suite, NEVER EVER even consider World of Sofa Beds in Bournemouth! We ordered a 2 and a 3 seater sofa from them. They sent 2 x 2 seaters! Bad enough mistake!! They told us to use one and they would collect the other, sending the 3 seater out to us asap. Weeks went by and we still had no replacement. After numerous phonecalls all at premium rate, not to mention the times nobody actually answered the phone, they owned up to the fact that they did not have any more 3 seaters and would not be having any more in. At this point an apology would have been nice at least! Oh no! In fact I only ever got one, from some guy in Customer Services long after it should have been offered. They then asked us if we would accept a black 3 seater to go with the brown 2 seater we had - cos that goes well together doesn't it?! They then offered us a black 2 and 3 seater in replacement for the brown one we already had. If we had wanted black we would have ordered black!! I then did some research and found out the name of the owner - Gemma. I phoned the company and when I still got no satisfaction, I asked to speak to some girls manager. A young lady came on the phone and announced that she was Gemma, the Office Manager!! I said, "What Gemma the owner?" There was a long silence!! Caught out!! She was a disgrace and is not fit to run a company. She obviously has never done any training in how to deal with people! Finally after over 2 months of hassle we got them to agree to accept the used 2 seater back and give us a refund. I can honestly say that I have NEVER experienced such a disgraceful company in all my life, and I would never wish anyone to go through what I and, seemingly, the other reviewers, have had to endure. Take heed - NEVER EVER do Business with World of Sofa Beds.

NEVER EVER EVER buy a sofa bed on one of these deals where the 'supplier' is World of sofabeds - IT IS A MAJOR CON!! It has now been two months and I have been repeatedly lied to by this company. I have been told that either my delivery has been dispatched or that they will be getting my sofa in on 'Friday'. I am now fighting to get back my £250 plus that I paid, which doesn't include the cost of numerous premium rate telephone calls & time taken off from work for non-existent deliveries. I am not the only one this has happened to & have since found out that even when it says available on the website, that means nothing. The 26 year old boss of this 'company', Gemma Wooley is no help either. AVOID AT ALL COSTS!! Even my placid non fuss making partner, kicked up a fuss when speaking to them. Dealing with these conmen will turn even the mildest mannered person into a wound up, shouting wreck.