WhiteStores Reviews - www.whitestores.co.uk

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★★★☆☆
3 / 5
From 4 reviews
50% of users recommend this
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Latest Reviews

★☆☆☆☆

“Such poor customer service and communication”

Written on: 29/06/2013 by dmarcs2k (5 reviews written)

I'm afraid we have encountered big problems with WhiteStores. A £900 set of furniture we ordered was shown as a guaranteed 5 day delivery. We paid for it and got an e-mail invoice stating it would be with us in 5 working days. The 5 working days passed and nothing. No e-mail or any correspondence. We rang them after 8 days and were told that they were having delivery problems but that it would be with us in another 2 days. These past and once again no contact was made by them. Once again we… Read Full Review

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★★★★★

“Rattan garden sofa set”

Written on: 13/06/2013

Excellent choice of furniture with incredibly helpful staff. Ordered furniture on Sunday and had it delivered on Monday - impressive service. Would happily recommend them… Read Full Review

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★★★★★

“Perfect, quality furniture! Excellent Customer Service!”

Written on: 05/06/2013 by Rodgers1380 (1 review written)

After hours and hours of scouring various DIY stores, catalogues and furniture shops we discovered White Stores, providing exactly the type of thing we were looking for. We then read the reviews on line, unfortunately these were not so good!!, however after we rang and spoke to a member of the team he put our minds at ease a little and after deliberating over the reviews and the subsequent telephone call we decided to go for it and order the furniture. We placed an order for a dining set… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS”

Written on: 16/10/2012

The worse customer service ever experienced. When things go wrong this company will not get back to you and they deliberately delay replying to emails. They are only interested in taking your hard earned money and when things go wrong provide nil customer services leaving you with poor garden furniture and out of pocket. They ignore complaints and if your are lucky enough to get a reply provide nothing but accusing information and blame you the customer. Their web site is full of misleading… Read Full Review

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Sanws's Comment

Written on: 24/10/2012

As the data protection act prohibits the review centre from disclosing a members details, we are not able to submit a specific reply to this comment. However, since January we have had more than 17,000 customers on line, many of which have left us positive reviews on our web site. These relate not only to our products, but also to our customer services. This review has no name and we have no way of defending our customer service, as we do not know the details of the order. Indeed, the reviewer has never reviewed anyone before, on this website. To this end I would suggest that this may not be a valid review and could possibly be a competitor. However, if this is a genuine review, we are more than happy to discuss the reviewer’s issues direct and would hope they would allow us the opportunity to do so.

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Poppy55's Comment

Written on: 25/10/2012

Evidence was provided to the review site that I am a genuine customer. I have never had to leave a bad review before, however in the past I have left good reviews on purchases with other review sites that have connections with the traders concerned. You were given the opportunity to put things right but failed to do so. With regards to your comment regarding reviews on your web site, it is your companies decision which reviews are published, therefore you are not going to publish bad feedback from your customers. Due to the amount of stress your company have caused me and the loss of my hard earned cash I am putting this experience behind me. One lesson I have learned is to check out online companies that you haven't dealt with before on review sites as it would appear I am not the only person to have had a bad experience with your company.

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Sanws's Comment

Written on: 01/11/2012

Dear Poppy55. I am sorry to hear this and as you haven't given me any details to look into the end result, or to why you would think that we have not given good service, I cannot comment on this. On occasions there are instances where customers are not satisfied, but there is usually a very good reason for this. We always try to resolve all problems to satisfy the customer but in this instance we obviously haven't. I would be more than happy, as I am sure you did not deal with me in the first instance, for you to contact me direct by email where I will look into all of your queries again and acknowledge all of these on site if you so wish me to.

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Dmarcs2K's Comment

Written on: 29/06/2013

I'm afraid we have encountered the same problem. A £900 set of furniture we ordered was shown as a guaranteed 5 day delivery. We paid for it and got an e-mail invoice stating it would be with us in 5 working days. The 5 working days passed and nothing. No e-mail or any correspondence. We rang them after 8 days and were told that they were having delivery problems but that it would be with us in another 2 days. These past and once again no contact was made by them. We once again we contacted them, this time to cancel the order. Over a week down the line and still no refund. Their excuse!? ...there were no people in accounts during the week they would have carried out the refund...SHOCKING!!! We always give good feedback where it is deserved BUT, as any company has to expect, if you treat your customers badly them the negative feedback will follow.

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Poppy55's Comment

Written on: 29/06/2013

Yes, I had the same problem when ordering. You did the right thing requesting a refund as once you have the goods any problems would have been a nightmare dealing with them. It took me over 8 months to get anywhere and at the end I was still seriously out of pocket and am now replacing the rusty furniture, Like you said they deserve bad feedback as like you I have never had to leave bad feedback before. I never want to deal or speak to them again. Good luck getting your refund.

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