WhiteStores - www.whitestores.co.uk Reviews

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★★★★☆
3.7 / 5
From 3 reviews
66.7% of users recommend this

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★★★★★
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“Rattan garden sofa set”

Written on: 13/06/2013

Excellent choice of furniture with incredibly helpful staff. Ordered furniture on Sunday and had it delivered on Monday - impressive service. Would happily recommend them. (read more)

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★★★★★
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“Perfect, quality furniture! Excellent Customer Service!”

Written on: 05/06/2013 by Rodgers1380 (1 review written)

After hours and hours of scouring various DIY stores, catalogues and furniture shops we discovered White Stores, providing exactly the type of thing we were looking for. We then read the reviews on line, unfortunately these were not so good!!, however after we rang and spoke to a member of the team he put our minds at ease a little and after deliberating over the reviews and the subsequent telephone call we decided to go for it and order the furniture. We placed an order for a dining set,... (read more)

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★☆☆☆☆
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“AVOID THIS COMPANY AT ALL COSTS”

Written on: 16/10/2012

The worse customer service ever experienced. When things go wrong this company will not get back to you and they deliberately delay replying to emails. They are only interested in taking your hard earned money and when things go wrong provide nil customer services leaving you with poor garden furniture and out of pocket. They ignore complaints and if your are lucky enough to get a reply provide nothing but accusing information and blame you the customer. Their web site is full of... (read more)

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Sanws's Comment

Written on: 24/10/2012

As the data protection act prohibits the review centre from disclosing a members details, we are not able to submit a specific reply to this comment. However, since January we have had more than 17,000 customers on line, many of which have left us positive reviews on our web site. These relate not only to our products, but also to our customer services. This review has no name and we have no way of defending our customer service, as we do not know the details of the order. Indeed, the reviewer has never reviewed anyone before, on this website. To this end I would suggest that this may not be a valid review and could possibly be a competitor. However, if this is a genuine review, we are more than happy to discuss the reviewer’s issues direct and would hope they would allow us the opportunity to do so.

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Poppy55's Comment

Written on: 25/10/2012

Evidence was provided to the review site that I am a genuine customer. I have never had to leave a bad review before, however in the past I have left good reviews on purchases with other review sites that have connections with the traders concerned. You were given the opportunity to put things right but failed to do so. With regards to your comment regarding reviews on your web site, it is your companies decision which reviews are published, therefore you are not going to publish bad feedback from your customers. Due to the amount of stress your company have caused me and the loss of my hard earned cash I am putting this experience behind me. One lesson I have learned is to check out online companies that you haven't dealt with before on review sites as it would appear I am not the only person to have had a bad experience with your company.

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Sanws's Comment

Written on: 01/11/2012

Dear Poppy55. I am sorry to hear this and as you haven't given me any details to look into the end result, or to why you would think that we have not given good service, I cannot comment on this. On occasions there are instances where customers are not satisfied, but there is usually a very good reason for this. We always try to resolve all problems to satisfy the customer but in this instance we obviously haven't. I would be more than happy, as I am sure you did not deal with me in the first instance, for you to contact me direct by email where I will look into all of your queries again and acknowledge all of these on site if you so wish me to.

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