Not recommended

Ordered an entertainment unit/bookshelves from them. The order was made in July 2016 and was supposed to be delivered in October 2016. While the unit was initially delivered in October 2016, its panel was not the correct size and required 4 additional visits and 3 months to complete. To be fair to them a lot of the faults lies with Team 7 who did not supply the correct order in the first place and was also incompetent in providing the correct replacements (panel was too tall, and their replacement was even taller than the first one) so they had to alter the panel themselves. Nevertheless it is extremely worrying that they failed to communicate clearly with their supplier, especially when the project is not for some off-the-shelve furniture but a bespoke one.

The many visits resulted in the unit being taken apart and put back together multiple times. This along with one of the delivery guy's shaky hands with a power tool left marks on the unit. Thus, whilst the bookshelves/entertainment unit seems sturdy enough, I don't think it is worth its price tag, especially not considering the extra three months I had to have the incomplete unit sitting in my living-room being completely useless.

Their customer service was rather hit and miss. I initially visited their Leatherhead showroom, where the salesman appeared to be very nice and told me to give them a call once I know the exact dimensions of the unit. However, once I did call them that the person who answered my call was rather rude and gave me talk down about how I didn't understand that the furniture is specially custom made and any discussion via phone was useless. After the initially delivery they would tell me that they will give me an update on the order by a certain time, but it usually ended up with me asking them for the update after they deadline they set. Lastly, when the order was finally completed I was told that due to the experience with this order they would consider giving me a discount on a future order. I found it rather insulting that they would imagine I'd want to purchase anything else form them after this mess.