Westminster Recliners - www.wmrecliners.co.uk Reviews

Westminster Recliners - www.wmrecliners.co.uk
WRITE A REVIEW
★☆☆☆☆
1 / 5
From 1 review
0% of users recommend this

Media Gallery for Westminster Recliners - www.wmrecliners.co.uk

Westminster Recliners.jpg

Latest Reviews

★☆☆☆☆
WRITE A REVIEW

“Westminster Recliners, WM Recliners”

Written on: 15/09/2012 by Bammers (0 reviews written)

This company is terrible. Phone staff are rude and arrogant, totally unhelpful and unwilling to assist, in fact they apparently do not know who their manager is, who the owners are, who writes letters for the company and have no issues with putting the phone down when questions get awkward. The products are overpriced and, despite what their adverts say, are not made by them but another firm. (See recent Advertising Standards Agency adjudication) My elderly grandfather had the misfortune to... (read more)

Suffolktradingstandards's Response to Bammers's Review

Written on: 01/10/2012

Dear Sir/Madam

My name is Lee Nunn and I work for Suffolk Trading Standards. I would be very interested in discussing your concerns about this company in confidence.

I can be contacted through my departments reception number 01473 264859 or via the departments email address - TradingStandards@suffolk.gov.uk

Any one who has had dealings with this company and wish to discuss any concerns about the company or is representatives may also use the contact details above.

Lee Nunn
Fair Trading Officer
Suffolk County Council
Landmark House
4 Egerton Rd
Ipswich
Suffolk
IP1 5PF

Office: 01473 264859
Fax: 01473 216850

Website: http://beta.suffolk.gov.uk/

Reply to this comment

Hassle04's Response to Bammers's Review

Written on: 04/11/2012

I wish my 86 yr old father had read this reveiw before he went ahead and got ripped off by this company.........he ordered a £3000 chair for my mother made to measure as she is small...........when it arrived is wasn't the correct measurements, the van driver produced a power drill and altered it a bit but still not right, its so hard to sit on that after a few days my mother developed pressure sores, I rang but the man on the phone is one of the rudest people I have ever spoken too , said they can't do anything about the firmness but will send someone out, I want them to have it back as it is not to the measurements he ordered but don't think thats going to happen ...........DO NOT USE THIS COMPANY! they are rip off merchants, obviously buy the chairs in cheap then add a nought onto the price, I am contacting watchdog and the ferret as don't want other people to have the same experience........

Reply to this comment

Maureenbradleynash's Response to Bammers's Review

Written on: 08/11/2012

My parents also have fallen prey to this company's distasteful business practices. My parents were subjected to a lengthy sales interview in their home when all they had requested was a brochure. They were relieved of a deposit of £1,247.50, (balance of the same to be paid upon delivery) This was Westminster Recliners idea of a half price offer for a chair worth no more than £1,000 at best. I was verbally threatened with abusive language off the company rep' over the telephone. I had to bring in the Police over the matter. To date I have not managed to secure a refund for my parents. THIS COMPANY PREY ON THE OLD AND VULNERABLE WITHIN SOCIETY DO NOT DEAL WITH THEM.
Mrs Maureen Bradley-Nash.

Reply to this comment

Noggin57's Response to Bammers's Review

Written on: 09/11/2012

My elderly mother also recently called Westminster Recliners to request a brochure, but they declined. Instead, they insisted that they would rather provide a 'demonstration' chair.

This put me on guard straight away, so I did some digging and Bammer's review set the alarm bells ringing.

So I looked deeper. Not only are Westminster Recliners the subject of an adjudication by the Advertising Standards Authority for making unreasonable claims in their ads (i.e. implying that they've been around for 28 years when in fact they were only incorporated in March 2011), but it seems they are also the focus of Suffolk Trading Standards (see Lee Nunn's post here).

So I declined the offer of a 'demonstration' chair, and hence the potential for any associated high pressure requests to part with £1000 for a 'deposit', and informed the driver that we were not interested.

Needless to say my mother swiftly received a call from a lady at the company, advising my mother that they had delivered the chair 'in good faith' and that now the driver wasn't even going to get paid. The implication of that statement can only be that they were intending to relieve my mother of sufficient funds to at least cover the driver's costs, regardless of whether the chair turned out to be suitable or not (presumably, as in Bammer's case).

So, I took over the call and explained that it would have been more professional to respond to my mother's request for a brochure 'in good faith' rather than start the ball rolling with a hard sell. She said that nobody at the company would ever take such an approach and pressed me for a real reason why we refused the opportunity to see the chair, so I referred her also to the ASA adjudication and to the feedback from other disatisfied customers which, together with Suffolk Trading Standards' interest, would give most folk reasonable grounds to be cautious in their dealings with any company.

To be fair, the lady wasn't rude, merely assertive. And she pointed out that the company actually had many highly satisfied customers. And this might well be true. If it is, it would be quite an achievement, bearing in mind that the company was only formed in March 2011. She accepted that I was entitled to my opinion, and we left it there.

However, it is a shame that any company can't manage to go for more than 17 months without attracting any bad press, and one can hardly be blamed for being cautious about those companies that are unable to do so. If Westminster Recliners really do have the good reputation that they claim, then they would do well to respond to experiences such as those posted here, to offer some explanation for the claims made about them, and to provide evidence of such good reputation. I also note that the one Director and only shareholder of the company has been a director of three other companies, so I would have thought that, by now, he should have gained sufficient experience to ensure the good running of his fourth company and avoid any such bad press with the greatest of ease. Sadly, that doesn't appear to be the case on the face of it.

These are my / my mother's experiences and my opinions only, and are not intended to prejudice Westminster Recliners in any way. Sadly, the company did lose the potential for a sale by virtue of their approach to doing business, and I honestly wish that things had turned out better than they did.

Bammer, did you ever achieve full recompense for your loss?
It would be good for all concerned to know if you did.

Reply to this comment

Bammers's reply to Noggin57's Comment

Written on: 13/11/2012

Just as a follow up my grandfather did receive the money offered, half of the deposit originally extracted from him. I never did get to the bottom of how much their "agents" earn nor who the team leaders or managers are. All I will say is the whole experience has a serious detrimental affect on my grandfather's health and I wouldn't recommend contacting the company to anyone.

Reply to this comment

Kategallagher1's Response to Bammers's Review

Written on: 16/11/2012

Thank you so much for your review and comments. My parents were going to have a rep coming to them this coming week. I asked them what kind of price they had been quoted .. they told me that they hadn't yet been given a price. I was suspicious so called the company .. and the woman could not give me any idea at all of a price. I wasn't happy so googled the company and found your comments. Needless to say I have cancelled the appointment with Westminster. I feel so angry that our parents/any elderly person can be misled like this.

Reply to this comment

Bammers's reply to Kategallagher1's Comment

Written on: 30/11/2012

Well, all I can say at present is I am very surprised at the glowing report of Westminster Recliners added recently. Oddly this review was added shortly before I received a letter from Westminster Recliners solicitors. Apparently the non-disclosure agreement my grandfather signed in order for them to release their paltry "offer" also applies to me, despite my not signing anything. We are currently exchanging correspondence.
Please do not let this stop anyone posting their reviews of this company, with any luck the company will see the reviews and clean up its act or at the very least it will save someone else the grief of having to clear up the mess after their elderly relative has had dealings with them.

Reply to this comment

Hassle04's reply to Bammers's Comment

Written on: 12/12/2012

I am helping to send letters to an for to this company, awful people tp deal with .........................yes I agree funny how the glowing review appeared amongst all the bad ones.

Reply to this comment

Bammers's Response to Bammers's Review

Written on: 31/01/2013

Ok, following my previous comments and review it appears they have given up instructing the solicitors. Despite several further emails requesting a response I've had no further correspondence. All I can say is stay well away from the company, the staff are totally useless, have no empathy or respect and certainly have no conscience. As for the owners of the company I have nothing but contempt, people who prey on the elderly and deserve to feel the full weight of the law.
All I hope is the solicitors they were using realise what theyre like and refuse to act for them any further.

Reply to this comment

Hassle04's reply to Bammers's Comment

Written on: 04/02/2013

It's so wrong that they can get away with this company ....

Reply to this comment

Slim7's Response to Bammers's Review

Written on: 09/02/2013

Do not buy anything from them, dodgy salesman, overpriced products and they will not give you your deposit back!

Reply to this comment

Goosiegander's Response to Bammers's Review

Written on: 28/02/2013

I would fully agree with this review, I know someone who had the misfortune to buy from them, the buy one get one free offer is a joke, as they inflate the price to £4.000 pounds for two chairs, then "reduce" them to £2,000. My friends chair did not work on the day after he had them delivered, and they were going to charge him £75. call-out fee to come out and fix it!!. How this company is allowed to operate the way they do is unbelievable. Trading Standards appear to know about this company's practices, but do nothing. Go to a shop for your chairs!

Reply to this comment

Paul1299's Response to Bammers's Review

Written on: 30/03/2013

This company has recently been prosecuted and fined for their practices, but are still trading, sorry stealing peoples money! stay away from them.

Reply to this comment

Ascott0939's Response to Bammers's Review

Written on: 08/04/2013

We purchased an Kensington Recliner from Westminster after a demo at my Aunts flat in Sunbury on Thames. This was on the 20th March and they provided a loan chair delivered on the 22nd March. My Aunt (Joyce)
had trouble with the loan chair and even tried to get out of if with leg support fully up. She also sat on the extended leg support as well and the whole chair nearly tipped up and was deemed unsafe for her and we (family who are myself nephew and POA, sister niece also Power of Attorney and daughters of my sister both in their 40's) decided to cancel . I rang early Monday the 25th March to stop any installation and was told to send their Cancellation Notice which I did that day plus an email. All these things have not been acknowledged by them. I tried 4 more emails and when I rang I got told someone would get back. I can see why now because Saturday 6th April they at last recognised my cancellation but on not the date above or any date whatsoever. They wrote from our deposit of £1,500 they will take £975 for installation work carried out plus administration fee of £195 and also the loan chair which is still at my Aunts £150 for carriage. A total of £1,320 leaving us with an amount of £180. I cant believe they have done this and it is now in the hands of Halifax my credit card company whose card I used for the deposit. The total price for the chair was £3,000.
Joyce at 92 has early stages of dementia but still up to then fairly mobile, but on the 28th March she was admitted in to St. Peters Hospital in Chertsey in Surrey having had a slight heart attack where she stayed for 4 days. So a lot of our time was taken centred around going backward and forwards to the Short stay Ward. Joyce is back in her flat and has a lot of medicine to aid her condition. We have kept the bad news from her about these people who pride themselves on being a family run business. I hope Halifax can help finally is this type of behaviour prevalent among companies who market these type of chairs etc mainly with old people who like me come from a bygone age where trust was something between people that was second nature. They are a disgrace but I'll leave it there. Thanks.

Reply to this comment

Hassle04's reply to Ascott0939's Comment

Written on: 02/05/2013

I cannot believe trading standards are still allowing this company trade........my poor 87 yr old father gave up argueing with them, Nat West were useless in trying to fight for him too, in the end the because the chair was too hard for my mother to sit on causing sores, he sold it on E bay for £350 , it cost him £3000, he just wanted it out of the house. Please DO NOT BUY FROM THIS SHAM COMPANY

Reply to this comment

Paulajolo's Response to Bammers's Review

Written on: 09/05/2013

Sadly my mother in law was spent £2400 2012 with this awful company. the rep promised he would be calling back to see if she was happy, of course she never heard from him again once the chair had been delivered. The chair she bought was so uncomfortable the used an old chair to sit in. I tried to tell her she was being wronged but because it was made to measure she thought it would be good quality. There is no padding on the seat, it's awful. My mother in law has since passed away and I have this chair to dispose of now. What a complete waste of good money.. DON'T DEAL WITH THIS COMPANY.

Reply to this comment
Report this review Read 17 Comments
overview

Share this page?

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account