Spent over £8500 & blinds are failing already!!

Thomas Sanderson Window Shutters - www.thomas-sanderson.co.uk
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Joenavarro's review of Thomas Sanderson Window Shutters - www.thomas-sanderson.co.uk

“Spent over £8500 and blinds are failing already!!”

★★☆☆☆

written by Joenavarro on 06/08/2017

We purchased the blinds over 8 years ago and when we purchased the blinds we were told that they had a lifetime guarantee on discolouring and damaged slats.
When we called we were told that they were not on a lifetime guarantee to fix damage slats and we had to pay a call out charge plus spare parts cost. They did come out as a gesture of goodwill and repair them but then the blinds starting braking from the blind operation and we now have a further 4 blinds broken as they are so cheaply made.
This was just salesperson talk saying we would have a lifetime guarantee or warranty, however we were fooled and now have damaged blinds which we are not happy with. I refuse to pay them extra to come and fix them especially as we may be moving.
I can definitely say that I will not be purchasing new blinds in our new home. Customer services is very poor and I would not recommend to anyone!!

  • £8500

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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