Good Job Done!

Thomas Sanderson Window Shutters - www.thomas-sanderson.co.uk
★★★★★
4.7
From 1896 reviews
95.0% of users recommend this

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Rowan187's review of Thomas Sanderson Window Shutters - www.thomas-sanderson.co.uk

“Good Job Done!”

★★★★☆

written by Rowan187 on 06/02/2016

Conservatory Blinds - On the whole the Thomas Sanderson service has been excellent. All those involved in the pre-sale, sale, surveying, fitting and cleaning the conservatory provided a good service. One point that does need to be looked at is the lack of paperwork provided to the prospective customer during pre-sale. Thomas Sanderson should still provide hard copy paperwork to the customer with details of how the final figure has been calculated and this should be clear in case of any queries. What does Thomas Sanderson do if they are providing blinds to a customer who is not online? This is our second large purchase with TS and this was the only part of the experience that let TS down. It would be useful for TS to review their procedure and ensure that the customer is offered a hard copy of all initial paperwork.

  • Conservatory window and ceiling blinds

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Thomassanderson2's Comment

Written on: 08/02/2016

We very much appreciate you taking the time to add your feedback regarding your recent experience with us and your comments have been taken on board, we are always striving to improve the service we offer to our customers so this is very helpful to us, if you would like to contact our Customer Service Department.

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