Just awful. We were put through a huge amount of stress because they refused to abide by their supposed comprehensive two year warranty. The friendly service you get before buying disappears once you've got your furniture! You don't know who you're dealing with either, which is very concerning. Delivery van says one thing, receipts another name, letters another - never a good sign!

Recently received replacement for our old Thoamas Lloyd sofa and two chairs which we had for 14 years!!!. Previously we had ordered our old sofa over the telephone. This time we decided to visit the factory to view their whole range of sofas and high backed chairs. We were very impressed with the attentive service we received which was in no way a hard sell. Having decided on the Marlow design due to its style and comfort we placed our order. We are absolutely thrilled with our new suite which has more than exceeded our expectations. The after sales service including the delivery arrangements were excellent. THANK YOU THOMAS LLOYD.

We have just taken delivery by haulier to Southern Spain of two antique red leather chesterfield sofas & WOW are we impressed. Thomas Lloyd staff kept us well informed during the making of our sofas, even making direct contact with the shipping agent in order to deliver to him for onward delivery to us. Once the sofas arrived & were placed in position only then did we begin to see the superb quality & skilled workmanship that had gone into them. The deep rich colour of the leather & detail of the "studding" in particular is outstanding. We were naturally a little worried, buying something you have never seen until it is delivered over 1000 miles away & knowing you can't just send it back or have the company come to see it BUT there is nothing to worry about at all, these sofas are fantastic & i wouldn't hesitate to buy again or recommend this company. Well done & thank you Thomas Lloyd.

We recently visited the showroom with the view to hopefully purchase a leather sofa and chairs. The showroom was really welcoming and we were left to have a good look around on our own and then when we needed some information we were assisted. We chose the furniture and to our surprise we were given a rough date when the furniture would be ready. A week before the delivery date we were contacted by the Sales team and given the actual date of delivery which was the same date as we were given on the day of ordering. We were contacted again by the Sales team to let us know a rough time. In this instance we were given between 1 and 4. At 1.40 the delivery van arrived with two very helpful men who asked where each piece of furniture was going and actually put each item in place. They unpacked the pieces for our inspection and took all the bubble wrap plastic and cardboard away. All in all a first class experience from viewing to delivery. I must say the sofa and chairs in the antique red which you can choose as much antique rubbing to your requirements was exactly as I requested. Excellent service throughout. I will shortly pay them another visit for the footstool.

Ordered three and two seater settees with chair and footstool. From ordering to delivery was 4 weeks - well inside estimated time. Furniture exactly as ordered and the quality superb. Especially worthy of comment was the friendly effecient delivery by the two helpful and accommodating guys on the lorry. Bang on time and nothing too much trouble. Well done to them. This is my second leather suite from Thomas Lloyd (the first still looking like new in another room after a good few years use) At my age i am fairly sure it will be m last as I'm pretty sure we will not wear it out. I would recommend this business to anyone wishing to buy leather furniture on line with complete confidence.

Hi,our replacement cushions arrived today just as you said they would.I would like to take this opportunity to say a massive thank you as a company for the way with which you handled our problem. Your customer services is second to none they were fantastic with my wife who was ever so upset for ordering the wrong items. Nothing was to much trouble for them and they are a credit to your company.from start to finish I have nothing but the very highest regard for Thomas Lloyd and their work force.so thank you so very much and I will recommend you to any prospective customer..........Mr.C.L.Preece. Sent from my iPad

We purchased a leather suite from Thomas Lloyd six years ago that has aged so badly we are taking it to the rubbish dump. Note delivered in a Sofa Sofa lorry as they own this company. After speaking to the salesman we paid an extra £150 for what we were under the impression would be an extra stain protection coating: it turns out this was actually just an extended 5 year warranty insurance policy, with no extra coat added. We had not had the suite long before marks began to appear where people placed their heads on the back. We rang Thomas Lloyd for help, but were answered by women whose attitude we found to be unhelpful and arrogant, who told us that this was not normal use and it was our fault !! This was very strange as we have owned leather suites before and never had any issues and certainly none like this. On advice from them we used Thomas Lloyd cleaning/restoration products but these failed to make any difference at all. Subsequent phone calls for help only achieved us being given the same unhelpful advise. These dark patches have just got larger over time and were told subsequently by Thomas Lloyd to contact the insurer that was part of the package. However when we contacted the insurer they were not interested in registering a claim once they learnt it had been described by Thomas Lloyd as normal wear and tear, not accidental damage. We did offer Thomas Lloyd the opportunity to inspect it but they turned down the offer. Professional leather cleaners told us that once anything has penetrated the surface of leather it was not possible to remove it, which is contrary to the advice we were given several times by Thomas Lloyd.

After an accident we did contact the insurer over a damaged cushion, who subsequently arranged the supply of a replacement from Thomas Lloyd. Interestingly the replacement appears to be made of a far higher quality product that suffers none of the issues we had with the rest of the original suite. Had the whole original suite been of the quality of the replacement cushion this review would be much more positive about the product itself.

We are now looking for a new leather suite and have explained the issues we had with our existing suite with new potential suppliers. Every shop we went into said the same thing, that a good quality semi-aniline leather sofa , should totally resist the penetration of oil from hair during normal use and that if any is found, you should be able to be wipe it off the surface easily, rather than penetrating it. Thomas Lloyd have asked Review Centre to have this review removed twice now.

Very late in life we could afford to buy a new leather 3 pce suite. We made a good choice. Excellent company, excellent choice. We are delighted with our purchase.

great products well made to a very high standard yet well priced against imported sofas and delivered on time .i frequently recommend thomas lloyd.

I recently purchased an 'Antique Gold' leather Georgian chair from Thomas Lloyd and I must say; it is absolutely stunning! The quality, expertise and workmanship that has gone into crafting this chair is second to none and the authentic antique effect adds so much depth and character to the overall aesthetics of this very grand chair; giving it a slightly humbled, rustic appeal, which in turn, creates a lovely warm and cosy ambience in my bedroom. A great Team effort all round and excellent Customer Service. From the first email upon ordering, right down to the two highly efficient delivery men who not only carried my chair up two flights of 'external' stairs, simultaeneously having to navigate several tight bends and high bannister rails, but went on to cheerfully carry it up my own stairs, position it in a designated corner of my bedroom, unwrap it...'and' dispose of all packaging. 'All of which, I hasten to add, done without one word or hint of complaint. Moreover, they showed quite remarkable patience, endurance and stamina; given the obvious physical challenge of carting an extremely hefty item of furniture up a total of '3' flights of stairs! What more can I say; they are a real credit to the Thomas Lloyd company. Anj

It was easy to order,was made quickly and to as high standard. Delivered on time by friendly and efficient staff. Our fourth order over two decades.

This is the 2nd lot of furniture I have purchased from Thomas Lloyd the quality is great the service is great. No negative thing to say. My sister also has bought from them a few years ago on my recommendation and was thrilled with both her furniture and service of delivery.

From the time my wife and I visited your workshops / showrooms at Treorchy to delivery to our home in Pembrokeshire we have nothing but high praise and satisfaction from Thomas Lloyd. We were very impressed with your sales staff who were very courteous and extremely helpful and not all "pushy". We even called during their lunch break but the lady we saw still gave her full and undivided attention. Delivery was on time and only had to wait 5 weeks from the time the order was placed to the day the items were delivered. The delivery men from Sofa Sofa were quick, efficient and courteous.We are extremely satisfied with the items and appreciate the high standard of manufacture and material. A lot of our friends and relations have also been impressed with our purchases and my son who lives in Tonyrefail has since purchased a settee from Thomas Lloyd and has been impressed with his purchase and the general standard of sale and delivery provided by the company. Many thanks/idol hope yn fawr.

The choice of Chesterfield style furniture and colours was great. No pressure in the sale room and the order was delivered promptly and good communication. The only downside is that you must travel to South Wales to view the actual furniture and buying totally on line etc. isn't for everyone spending a lot of money. It's worth the journey though.

Getting older, we both needed a new three piece suite with a good seating position and high arms to enable easy rising. Fitted the bill perfectly

Purchased three two seater sofas in the SENATOR range in antique green.Beaufifully made furniture that I am really pleased with.Really nice colour.The best thing I like about it is that the cushIons always retain that original look ,not like some sofas that loose that NEW look soon after purchase.

Saw advertisement in papers for a chesterfield settee , the order process and selection of item was easy. The customer service was good delivered on time and the date specified. The settee is ideal , comfortable and beautifully designed. Very happy with the whole experience and looking forward to many years useage of the sette

love the chair fits in exactly with my room size and colour scheme and it is also extremely comfortable. Very easy to make my order over the telephone we arranged to pick the chair up from the factory. When we arrived it was ready at the time arranged - everyone was extremely helpful and friendly in fact an overall extremely positive experience. everyone who comes into my house says 'love your new chair' and I then explain that you advertise in all the 'mags' and I am a very happy customer ..thanks