Thomas Lloyd Reviews - www.thomaslloyd.com

★★★★☆
4.0 / 5
57
73.7% of users recommend this
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Latest Reviews

★★★★★

“Beautiful”

Written on: 30/08/2015 by Wooten1983 (1 review written)

At first glance the type of leather we purchased reminded us of plastic,we have a no grain leather material which we chose this is why it looked shiny like plastic. However it is built with quality and to last,now as it is softening with use it looks superb, it would grace the finest of homes, we love it and are glad that we bought it. Value for money and stylish - it certainly is… Read Full Review

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★★★★★

“Review of Thomas Lloyd furniture”

Written on: 30/08/2015

Thrilled with the sofa and chair we purchased.The furniture not only looks good but is also extremely comfortable.Prior to the units arriving,the communication from the company was first class. At this stage there is nothing I can fault… Read Full Review

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★★★★★

“My recent Chesterfields..”

Written on: 29/08/2015 by MarisolMcCurdy (1 review written)

These items replaced identical furniture that was 11 years old, so I knew the exact quality of my purchase. I was not disappointed at all. … Read Full Review

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★★★★★

“Sitting Comfortable”

Written on: 29/08/2015

We are very pleased with the leather suite we have just purchased. Excellent quality looks good and is very comfortable. We were very pleased with the service we received from everybody at Thomas LLoyd from the day of placing the order to the day of delivery every thing was carried out with out any problems. A big thank you to everybody… Read Full Review

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★★★★★

“my new sofas”

Written on: 29/08/2015 by JuniorJenkins398 (1 review written)

I recently purchased two sofas from Thomas lloyd Ordering on line was easy, communications were excellent. Frequent updates about delivery date. Delivery happened exactly as I was told. Delivery men were efficient, polite and cheerful even though I must have been the last delivery at the end of a very long day. The quality of the sofas is excellent and admired by all visitors. I would have no hesitation in recommending Thomas LLoyd… Read Full Review

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★★★★★

“It's my third sofa”

Written on: 29/08/2015 by Joey261 (1 review written)

I was very happy with my first chair and soft and have come back twice as I have moved into new homes… Read Full Review

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★★★★★

“Lexington Sofas”

Written on: 28/08/2015 by pis47 (1 review written)

I am delighted with my purchases and have always found the staff extremely helpful, they always keep their promises. The fact I went back nearly 2 years later to buy another sofa in addition to the 2 I already owned speaks volumes. No negatives at all… Read Full Review

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★★★★★

“bargain price great suite”

Written on: 27/08/2015 by walker1960 (1 review written)

if you want a great well made leather suite look no further . placed the order and it was delivered in no time… Read Full Review

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★★★★★

“same service even after 15years from our last perchase”

Written on: 27/08/2015 by Catroman (1 review written)

Good quality,that is why we are buying again, our last purchase was 15 years ago settee still in good condition. Delivery good but did find telephone manner at reception could do with some extra training… Read Full Review

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★★★★★

“Quality with Service”

Written on: 27/08/2015 by BillBrown.17 (1 review written)

Excellent value, great quality for 2 x chesterfield sofas, and no problems with delivery. Great company to deal with. Would definitely use again and recommend to family and friends… Read Full Review

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★★★★★

“Three tries for a welsh man!”

Written on: 27/08/2015 by gwenthomas47neejenkins (1 review written)

Well we have purchased leather furniture from Thomas Lloyd over a number of years, initially because of where they came from, as I am a girl from the valleys (Treherbet) and my married name is Thomas, but on all three time we have found the service we receive was second to none, the sofas and chairs are truly well made comfortable and the original three piece even after something like 15 years of constant use by us and our family (9 grandchildren) still looks good. There was nothing I really… Read Full Review

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★☆☆☆☆

“Bad after care”

Written on: 05/08/2015 by Quincy8 (1 review written)

Do not touch with a barge pole. After using their cleaning care kit my sofa I ruined. No empathy or help when asked for. My sofa looks about 20 years old and not 5 after using their cleaning kit. Terrible company… Read Full Review

Dt225846's Comment

Written on: 12/08/2015

Dear Quincy8,
I am sorry to hear of your issue.
Our cleaning products are tested and approved for use on all our leather types to British Standard tests. You say our cleaning kit has ruined your sofa and this should not have occurred. Did you also purchase the warranty with the kit? If so, please contact me and I will speak to the warranty provider, who also supply the cleaning kit, with a view to them visiting you to inspect and assess the damage.
I would be grateful if you would contact me to ascertain the details of your purchase and your delivery date as you indicate it is around 5 years ago.
Please forward me either your original order number, or your name and postcode, so that I can act accordingly on your behalf.
I look forward to hearing from you,
yours sincerely,
DT
MD

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★★★★★

“Leather settees”

Written on: 21/07/2015 by 53Ward (1 review written)

Very pleased with my settees excellent service thank you . Mr ,Mrs Theasby… Read Full Review

Dt225846's Comment

Written on: 12/08/2015

Dear Mr & Mrs Theasby,
many thanks for your kind comments.
Please adhere to our care and maintenance instructions and I am confident that your Thomas Lloyd furniture will give you years of comfort and pleasure.
If we can be of any further help or assistance please do not hesitate to contact us,
Kind regards,
DT
MD

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★★★★☆

“Styish”

Written on: 23/06/2015 by Sutherland228 (1 review written)

A slight issue with delivery date but quickly resolved. The armchair is excellent quality and very comfortable… Read Full Review

Dt225846's Comment

Written on: 23/06/2015

Hi,
Many thanks for your review.
Our lead times and production systems work extremely well but we do however experience transport headaches from time to time.
I would like to delve further into why your delivery was a week late and would be grateful if you would contact me, for our mutual satisfaction and your recompense.
I am sure you will enjoy your purchase in total comfort for many years to come and I look forward to hearing from you further,
Kind regards,
DT
MD

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★★★★★

“So easy”

Written on: 23/05/2015 by Carolyn218 (1 review written)

The whole process was so smooth, from original order right up to delivery… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Carolyn218,
Thank you for your review.
Exactly what we like to hear as a mail order company and what we aim to deliver.
A simple no hassle purchase from the comfort of your home with a 21 day money back guarantee to back it up if not suitable - what could be easier!
Regards,
DT
MD

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★★★★★

“Thomas Lloyd service”

Written on: 23/05/2015 by 362Dean (1 review written)

From our first enquiry we received excellent service no hassle no one forcing anything onto you, staff from showroom to delivery & on telephone were all very nice , very professional, delivery time on the day time perfect, thank you, we are very happy with our purchase! … Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear 362Dean,
many thanks for your kind review and I am pleased to hear that your purchase from enquiry to delivery met your expectation.
We do try hard to please and are a quite friendly bunch.
One thing we are not is a "hard sell" company as we have been trading since 1981 and still continue to manufacture our products using, what some call, old fashioned methods.
Our product specification far exceeds what you are able to purchase on the high-street for similar, or in most cases, higher prices and we know they will stand the test of time.
I will also pass your comments regarding delivery to our driving crew who we see very little of as they are away delivering for most of their working week.
Enjoy your purchase and I am sure it will give you many years of pleasure.
If we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★★★★★

“Three Settees”

Written on: 22/05/2015 by Martinez400 (1 review written)

We ordered a two seater and a three seater settee and were so pleased with them that we ordered another two seater. All the staff we dealt with- by phone - were very efficient, helpful and cheerful. Both pairs of delivery men were brilliant and did their work quickly and capably. It's grafifying to be able to give such a positive review and I fully endorse every word. … Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Martinez400,
Thank you very much for this kind review and please be assured my staff will get to see this. Even our driving crew who we get to see very little of as they spend most of their time on the road!
We are a pretty cheery bunch here in Wales and our staff quickly latch on to customers like you of similar disposition which makes the transaction very enjoyable from the outset.
We do make the odd mistake from time to time but every member of staff will then bend over backward to rectify this and deliver to our customers expectations.
You could not have given us a better endorsement for which I am personally grateful.
if we can be of any further assistance, please do not hesitate to contact me.
Regards,
DT
MD

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★★★★★

“Excellent furniture”

Written on: 21/05/2015 by Colemanxn403 (1 review written)

We were delighted with the service, more than delighted with the sofa and chair that we ordered and can't say just how delighted we were with the delivery service. we can't praise the whole purchase experience enough… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Colemanxn403,
Many thanks for your kind review and I am delighted to hear that your whole experience with us went well. We do try to do our utmost for our customers but, as I am sure you are aware, it is difficult on some occasions to please some customers despite our best efforts.
It is also nice to hear that our delivery also met your expectations as our delivery crews do sometimes get delayed in traffic etc; and sometimes have great difficulty gaining access for the furniture in to some customers homes and for which they are derided.
If we can be of any further help, please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Wanting more!”

Written on: 21/05/2015 by Jamison43 (1 review written)

Delivered on time just what we ordered, it is really nice. Looking to order another in a few months. Only niggle is the metal buttons on the feet, we have had to put plastic protectors under them to save the floor wooden block from marking. Great value for money and great quality too. Sales team were very good and very helpful. Definitely buy from you again Regards Vikki and Brian… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Jamison43,
Thank you Vikki and Brian for your review.
The metal stud is there for transit purposes to prevent damage to the show wood bun feet. This is a three pronged stud which has been gently tapped in to the bottom of the foot.
You can easily remove this stud from the underside of the feet simply by levering them out with a screwdriver or something similar. Most people with wooden floors do this and then buy a self adhesive foot pad which they put in place of the stud to prevent the wooden foot resting directly upon their wooden floor. These are available from the likes of B+Q and other home centres and cost very little.
Please let us know if you wish to purchase additional items in the near future as we do have promotions from time to time for faithful returning customers.
Regards,
DT
MD

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★★★★★

“great furniture to live with”

Written on: 21/05/2015 by 323Choate (1 review written)

have bought Thomas Lloyd leather chairs for a number of years past and not unhappy when finally became worn as they gave good service. they give good support for aging spines as good posture and firm chairs are essential remembering those we have had in holiday cottages and the pain we developed from them… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear 323Choate,
Many thanks for your kind review.
You are obviously a satisfied customer returning again to Thomas Lloyd and I am sure that your new purchases will give you the support you require together with similar longevity.
We still make our products in the same time-served traditional methods as when we started in 1981 and are extremely proud to continue to do so. This despite most of our competitors labelling us old fashioned. At the end of the day, the "proof is in the pudding" and our products do stand the test of time.
Regards,
DT
MD

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