Thomas Lloyd Reviews - www.thomaslloyd.com

★★★☆☆
3.3 / 5
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Latest Reviews

★★★★★

“Brilliant Service...fantastic sofa”

Written on: 09/03/2015 by SidneyHagan227 (1 review written)

Recently been looking for a chesterfield sofa. Searching everywhere shops online. Came across sofa sofa and found the sofa we wanted at a great price. The added bonus of a home trial was sold for us, we placed the order and with in two weeks we had a phone call with a delivery date. 2 weeks on the sofa turned up. the delivery men had the sofa in within minutes, we checked the sofa and they left with the rubbish. We have had the sofa a week so far and it is brilliant, looks great, really comfy… Read Full Review

Dt225846's Comment

Written on: 09/03/2015

Dear SidneyHagan227,
many thanks for your comments and I am sure that your Chesterfield sofa will give you many years of pleasure.
If we can be of any further assistance, please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Above and beyond....”

Written on: 23/02/2015 by Leafield (1 review written)

Having had several generations of toddlers jumping on it our, ancient but otherwise pristine, 3 seat green leather chesterfield sofa needed its cushions refilling.We ordered the three re filling pads but , as we are also ancient, Thomas Lloyd refilled the cushions themselves, rebacked them and rezipped them for the refill price only.We were kept fully informed as to progress and delivery was prompt and punctual. Brilliant service and we were quite touched by the kindness of it all… Read Full Review

Dt225846's Response to Leafield's Review

Written on: 24/02/2015

Hi,
many thanks for your kind review and glad to hear you were well looked after by our sales department.
I am also pleased to hear that your Thomas Lloyd Chesterfield is still going strong after more than 30 years.
If we can be of any further assistance in the future, please do not hesitate to contact us.
DT
MD

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★★★★★

“Lovely Suite ”

Written on: 13/02/2015 by ChrisJ1969 (1 review written)

Just had my suite from Thomas Lloyd it was the Aspen 3seater & 2seater and am absolutely delighted with it. This is my third suite from Thomas Lloyd and both the other two suites are still going strong. Just like to say a big thank you to everyone at Thomas Lloyd… Read Full Review

Dt225846's Response to ChrisJ1969's Review

Written on: 23/02/2015

Dear ChrisJ1969,
many thanks for your kind review.
I am sure that from your experience, being on your 3rd Thomas Lloyd purchase, you know the build quality of our furniture.
I hope it will give you many years of pleasure,
yours sincerely,
DT
MD

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★★★★★

“A Delighted Family”

Written on: 15/01/2015 by Francok69 (1 review written)

When I was looking to order from Thomas Lloyd I found this review site on Google and I must say I was a little put off by the older reviews. The furniture on the website looked so nice and at prices I couldn't believe so we decided to visit the Thomas Lloyd showroom in South Wales and immediately my worries put to rest. The sales staff in the showroom very helpful and the furniture on display was amazing. We ended up ordering a 4 seater and a 3 seater from the Aspen range. Ordering was very… Read Full Review

Dt225846's Comment

Written on: 23/02/2015

Dear Francok69,
many thanks for your review.
Follow our Care and maintenance instructions and I am sure your Thomas Lloyd Aspen furniture will give you many years of pleasure.
If we can be of any further assistance, please do not hesitate to contact us,
yours sincerely,
DT
MD

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★★★★★

“no hastle three piece replacement”

Written on: 13/01/2015 by rhyslwilliams (1 review written)

Buying a new three piece suite or in our case two, two seaters (consort) is a serious investment, however the process could not have been more enjoyable and swift. We attended the showroom and sat in every chair and sofa until my wife found the one that was comfortable and supportive as she has a serious back problem. It was manufactured and ready to pick up in three weeks. All the staff from the first phone call to the lift into the van was much better than I expected. All at a price I was… Read Full Review

Dt225846's Response to rhyslwilliams's Review

Written on: 22/01/2015

Dear rhyswilliams,
many thanks for your review and I hope your wife is comfortable in our sofas and that they have hopefully alleviated some of her back problems.
If we can be of any further assistance in the future, please do not hesitate to contact us.
Regards,
DT MD

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★★★★☆

“Happy customer”

Written on: 12/01/2015 by DBT178 (1 review written)

Very happy with our new suite, well done to Thomas lloyd on their quality and service!… Read Full Review

Dt225846's Response to DBT178's Review

Written on: 13/01/2015

Dear DBT178,
many thanks for your review.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards,
D Tomlins
MD

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★★★★★

“No haste, three piece suite renewal.”

Written on: 09/01/2015 by Carter397 (1 review written)

Buying a new suite or two two sweaters in our case is a serious investment, however the process could not have more enjoyable and swift. We attended the showroom and sat in every chair and sofa until my wife found the one that was comfortable and supportive as she has a serious back problem. It was manufactured and ready to pick up in three weeks. All the staff involved from the first phone call to the lift into the van was much better than I expected. All at a price I was happy to pay… Read Full Review

Dt225846's Comment

Written on: 13/01/2015

Dear Carter397,
many thanks for your review.
I hope you enjoyed your showroom visit where your wife was able to test-out our furniture to decide the correct items of furniture which suited her back condition.
Our staff are all very polite and courteous and relish customers visiting our showroom and purchasing from us. They are very proud of the products they manufacture.
If we can be of any further assistance in the future,
do not hesitate to contact us.
Kind regards,
DT
MD

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★☆☆☆☆

“very poor quality, even worse customer service”

Written on: 08/12/2014 by steve0691 (1 review written)

the leather quality is very poor. faded patches after less than 12 months of light use which they blamed on me. AVOID!… Read Full Review

Dt225846's Response to steve0691's Review

Written on: 10/12/2014

steve0691,
I am concerned to hear your comments in this review.
Al our leathers are tested and approved to British and European Standard tests for use in General Domestic upholstery, not Light Domestic upholstery, and there is no reason therefore that your leather should have faded with light use after less than 12 months. When our Technicians inspect instances of fading/discolouration on our leathers it is nearly always attributable to the conditions of use of the upholstery. Typical examples of this are allowing pets on the upholstery, spillages, general contamination and the use of inappropriate cleaning products. If customers adhere to our Cleaning and maintenance instructions fading/discolouration should not occur.
Notwithstanding this, if you would like to contact me direct I will gladly revisit your case and come back to you with my findings.
Yours faithfully,
DT
MD

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★★★★★

“Great Quality”

Written on: 04/12/2014 by Howardd53 (1 review written)

I purchased a Chesterfield Leather Sofa and I am very impressed with the quality. The sofa was delivered on time and at a great price… Read Full Review

Dt225846's Comment

Written on: 04/12/2014

Dear Howardd53,
thank you for your review, we always aim to provide a high quality product and service to our customers.
If we can be of any further help or assistance in the future, please do not hesitate to contact us.
Once again, many thanks,
DT
MD

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★★★★★

“Contemporary Leather Furniture”

Written on: 24/11/2014 by Isabela160 (1 review written)

I am delighted with my several recent purchases from Thomas Lloyd. I have bought two 2 seater and two 3 seater sofas over the past 10 years and the products have been outstanding. The quality of the leatrher, the workmanship and the back-up service have been second to none. I recently purchased two captains' chairs for our conservatory and the finish and overall comfort are once again exceptional features. The craftsmanship and feel of the leather are excellent and many of our guests remark on… Read Full Review

Dt225846's Comment

Written on: 25/11/2014

Dear Isabela160,
Many thanks for your review, it is much appreciated.
It is comforting (no pun intended!) to know that not only are you delighted with your 2 new chairs, but also with the sofas purchased over the past 10 years which continue to serve you well.
Should you require any further help or assistance please do not hesitate to contact us.
DT
MD

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★★★★★

“excellent quality furniture ”

Written on: 02/11/2014

I recently bought aspen settee and chair lovely furniture lovely colour but it didn't look right in my living room so I asked could I change for a different model on the last day of my 21 day guarantee they were very helpful and changed it with no bother… Read Full Review

Dt225846's Comment

Written on: 03/11/2014

Dear Anonymous,
many thanks for your comments.
We hope that your new choice of model, as per our 21 day exchange guarantee, will give you many years of pleasure.
If you require any further help or assistance in the future, please do not hesitate to contact me.
DT
MD

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★★★★★

“Top quality furniture!”

Written on: 29/10/2014 by PhoenixSuarez445 (1 review written)

Over 10 years ago, when i moved into this new house, i took the opportunity of buying from Thomas Lloyd two settees and footstools which fitted nicely into my lounge. Apart from the occasional (not even yearly!) going over with a leather cleaner and conditioner, and throwing fabric cushions in the wash, these items have given me sterling service and i hope will continue to do so. It was remiss of me not to compliment Thomas Lloyd on the quality of these items before now, and i hope you will… Read Full Review

Dt225846's Comment

Written on: 30/10/2014

Dear PhoenixSuarez445,
It is good to hear from someone who has had our furniture for so many years and that you have been delighted with it.
When customers ask me how long does your furniture last I always relate to the many satisfied customers like yourself who have had our furniture for 10 or 20 years and some customers since the early 1980's.
I also inform them that our furniture is only as good as the husbandry of its owner and that if you follow our care and maintenance instructions it will give many years of pleasure.
Many thanks for your review,
DT
MD

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★★★★★

“quality and value go hand in hand”

Written on: 25/10/2014 by waynecarpenter1 (1 review written)

I have just purchased my third set of thomas lloyd furniture. Previous furniture has never worn out or been subject to structural defects. The company has always been our first port of call when looking for quality leather furniture. Both pre delivery and after sales service has been excellent. Previous furniture purchases have never worn out. We simply wanted a change and are fully satisfied with our most recent purchase. Mr and Mrs W Carpenter (Neath)… Read Full Review

Dt225846's Response to waynecarpenter1's Review

Written on: 27/10/2014

Dear waynecarpenter,
many thanks for your kind comments and endorsement of our company.
Your comments act as a great fillip and mean a great deal to my staff.
It is always good to hear from returning customers and I am sure that your latest purchase, like your previous ones, will give you many years of pleasure.
If you should ever need us for anything in the future, please do not hesitate to contact us.
Once again,
many thanks,
DT
MD

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★★★★★

“Fab Sofa's, Fab Service!”

Written on: 23/10/2014 by toveyp (1 review written)

I would highly recommend Thomas Lloyd, we ordered our suite for our new home in May this year but didn't want delivery until after the 18th July 2014 due to us moving home. We then had delivery on a Saturday Morning the 19th July 2014! Delivery people were helpful and the communication up to the point of delivery was superb. don't go anywhere else for your sofa! Phillip… Read Full Review

Dt225846's Response to toveyp's Review

Written on: 24/10/2014

Dear toveyp,
Many thanks for your kind comments and appreciation.
If there is anything further we can help or assist you with in the future, please do not hesitate to contact us.
DT
MD

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★★★★★

“Excellent ”

Written on: 23/10/2014 by Dbzola (1 review written)

The product and quality is absolutely amazing ,the customer service was fantastic . I couldn't fault them in anyway… Read Full Review

Dt225846's Response to Dbzola's Review

Written on: 24/10/2014

Many thanks for your comments Dbzola.
If there is anything else we can do for you in the future please do not hesitate to contact us.
DT
MD

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★★★★★

“Fantastic product - Amazing quality and Service.”

Written on: 09/10/2014 by DravenKelleher (1 review written)

We purchased a leather Durham sofa and matching footstool from Thomas Lloyd last year and are over the moon. The build quality is fantastic and everyone who walks into the room comments on how amazing it looks! Service was also great, as when they called to book the original delivery date (ahead of schedule) we had a house viewing as we were selling and they happily kept the sofa in their warehouse for an extra week until we were ready for delivery. The delivery guys were good, dropped the… Read Full Review

Dt225846's Comment

Written on: 13/10/2014

DravenKelleher.
Many thanks for your comments.
It is always nice to hear from satisfied customers.
If there is anything else we can do or you require from us, please let us know.
D Tomlins
MD

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★★★★★

“Lloyd for Life!”

Written on: 22/08/2014 by Jeanscoltock (1 review written)

I purchased cream leather furniture from you about 1989 and it was delivered to me here in Cyprus in Nov1991. Large settee, smaller settee, armchair and pouffee. After all these years being in a hot and dusty country it still looks fantastic , so, thank you Thomas Lloyd for making such a Beautiful leather suite… Read Full Review

Dt225846's Response to Jeanscoltock's Review

Written on: 06/10/2014

Thank you for your review.
All our furniture is produced at our Factory in Wales by our time served craftsmen, many of whom have been with us since our inception in 1981 and all component parts are tested and approved to British and European standards.
Our product however is only as good as the use and care received. Whilst we have hundreds of thousands of satisfied customers, like yourself, who have been coming back to us since we started in 1981, we also have, as you will see from a few disgruntled customers on this review site, some customers who in our opinion think that leather furniture is indestructible, which it certainly is not.
Leather needs to be treated with the care and respect that a major purchase should.

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★☆☆☆☆

“DO NOT BUY A LEATHER SOFA FROM HERE.....”

Written on: 04/06/2014 by 205Coughlin (1 review written)

We purchased a leather corner sofa from Thomas Lloyd just over two years ago and after just over a year showed signs of of wear and tear. It had been used for its purpose and had been cleaned using the right products. Contacted customer services and spoke to a really rude woman who said there was nothing they could do as it was wear and tear...... Then rang again 10 months later as getting more worn and was told there was still nothing they could/would do. eventually wrote and spoke to Manager… Read Full Review

Dt225846's Comment

Written on: 06/10/2014

I cannot trace this customer through our records.
Thomas Lloyd offer a full and free 2 year manufacturers guarantee and all our leathers are tested and approved to British and European standard tests. Had the customer reported her fault after just over a year of use we would have repaired or replaced the furniture. Our customer has not contacted us however until the 2 year guarantee had expired. The delay in contacting us will have obviously exacerbated the condition of their furniture.
Not withstanding that, if the customer would like to e-mail me personally I will look into all the circumstances.
D Tomlins
MD

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★☆☆☆☆

“Forget this company they are a joke, abysmal service”

Written on: 30/04/2014 by grev2005 (3 reviews written)

We ordered a suite for delivery in Feb, the delivery date was given to us. we sold our old suite for £450 and the lady was due to collect from Hull, she had hired a van. we then get a phone call to say that our suite hadnt even been made and that the delivery was not going ahead. We had to cancel the sale of our suite and pay her £50 compensation for her inconvenience. We explained this to the MD and he said 'Your problem not ours' a couldnt care less attitude. Two new dates were arranged but… Read Full Review

Dt225846's Response to grev2005's Review

Written on: 06/10/2014

Dear Mr Phillips

I am sorry that you have decided to post such a negative review about Thomas Lloyd on the Review Centre and Trustpilot review site. I want to appeal to your better judgement as I don’t believe you truly meant the words you have written. It is clearly not the case that we treat our customers in such a dismissive way as you suggest. I think the bulk of the independent comments on the review site prove this. We are a family business that takes great pride and effort in providing excellent service and furniture and we are genuinely hurt when we read such negative comments. We are fully aware of the impact of bad reviews and the damage it can do to our business. If we were as uncaring to our customers as you suggest, we would simply not be in business. The upholstery business is flooded by cheap imports and it is next to impossible for a UK manufacturer such as ourselves to compete unless we consistently offer excellent service and products. We have been trading as a family business for over 30 years in the South Wales Valleys and now employ 290 people all of whom rely on positive responses and referrals from our customers. Please appreciate the damage your review can do. I am sure as a local business owner you will.
I am aware that you have visited our showroom, spoken to numerous members of my staff and purchased a product from our seconds show. Surely on reflection you do not really want my customers to ‘Go elsewhere this company is part of Thomas Lloyd and they are a joke’, do you?
Having looked into your complaint I accept that we had to cancel your original delivery date due to the product not being ready. I apologise for this. My MD at Thomas Lloyd refunded your delivery charge in full as a result. However he was not willing to give you additional money to compensate a third party for a transaction in which we were not involved. I think this is reasonable given the refund of the delivery charge and I would have done the same. We gave you three subsequent dates in February, March and April all of which proved unsuitable to you. My MD contacted you directly to try to resolve the issues. I appreciate that you would have preferred the original delivery date to have gone to plan. We would have too, but sometimes things do not always go to plan in production. I guess this happens sometimes with wedding photography too? It did at mine!
I recognise we did not give you the service that you expected and we let you down with the initial delivery. Our error for which I apologise but surely not deserving of the review that you posted?
I appeal to your better judgement to amend your review to a more reasoned assessment.
Yours sincerely


Lloyd Ridgwell
Chief Executive
Thomas Lloyd

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Grevphillips's Response to grev2005's Review

Written on: 06/10/2014

The review stands you are the most unhelpful incompetent company we have ever dealt with, we have bought a suite elsewhere, ironically the supplier we bought from 12 years ago and their service was exemplary unlike yours and your condescending comments. Dont ever contact us again.

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★★★★★

“No problems with TL ....”

Written on: 27/04/2014 by PenfoldSmith (1 review written)

I have had to write a review of this company and their products because I can't believe all the negative stuff on here. I'm on my second TL leather suite. The first lasted 15 years and was only changed as we wanted to change interior decor in our front room and we took the opportunity to buy a new suite. Wife and I made a day out to go and visit the showroom and look at our preferred options. Friendly staff took our order and colour choice etc. Six weeks later as promised on the due delivery… Read Full Review

Dt225846's Response to PenfoldSmith's Review

Written on: 13/10/2014

Dear PenfoldSmith,
Many thanks for your praises.
Like thousands of previous customers who have previously purchased suites on more than 1 occasions with us your comments are greatly appreciated.
It is far too easy today for people to post negative reviews and thanks and appreciation from time to time can be too easily forgotten to mention.
Thomas Lloyd continue to manufacture all our upholstery utilising quality component parts which is constructed by our time served craftspeople, many of whom have been with us since our inception in 1981. All Thomas Lloyd upholstery is tested and approved to British and European Standards.
The one comment that I often make to the many customers like yourself is that if you look after our product then it will give you years of pleasure.
Many thanks once again.
D Tomlins
MD

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