Thomas Lloyd Reviews - www.thomaslloyd.com

★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“A satisfied customer”

Written on: 15/09/2016 by Kyle265 (1 review written)

Exactly what it says on the can… Read Full Review

Dt225846's Comment

Written on: 15/09/2016

Dear Kyle265,
many thanks for posting your review.
We aim to deliver exactly what we advertise at all times and I am pleased to hear that we have met and satisfied your expectations.
If we can be of any further assistance please do not hesitate to contact us.
Regards,
DT
MD

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★★★★★

“Top ”

Written on: 03/09/2016 by Paityn1985 (1 review written)

Top quality furniture… Read Full Review

Dt225846's Comment

Written on: 05/09/2016

Dear Paityn 1985,
Many thanks for your succinct review, it is much appreciated.
If we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★☆☆☆☆

“Disappointed”

Written on: 31/08/2016 by LANs (1 review written)

I bought this sofa as my daughter had had the same chair for many years. Unfortunately the sofa has very hard filling in the cushions and if you sit on one the other two move. I kept the sofa as I thought it would become more comfortable with use, but this has not been the case. It also feels slightly too high compared the chair.I feel very disappointed with your product. I would like to receive your comments and hear if other customers feel the same. Kind regards … Read Full Review

Dt225846's Response to LANs's Review

Written on: 01/09/2016

Dear LAN's,
thank you for your honest feed back although I am somewhat confused.
The cushions in your sofa would have been of the same density and hardness as the ones in your daughters' chairs if I am correct in assuming, as you indicate, that you have bought the same sofa that matches her chairs. Additionally, foam seating tends to soften over time with use which tends to increase comfort levels. Foams in a brand new product can sometimes feel a little "crisp" and settle down in use.
We would have also afforded you the opportunity of either a refund or an exchange to a different product under the terms of our double guarantees if you had so requested.
Please feel free to contact me if I can be of any further help or assistance,
assuring you of our best intentions always,
DT
MD

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★★★★☆

“senator suite”

Written on: 30/08/2016 by AlyssaMcDougall453 (1 review written)

ordering online was very easy and had instant confirmation. good communication regarding delivery dates however the actual delivery was horrendous.The drivers were 2hours late and arrived at 22.30hrs on a Friday night and refused to drive down our street.A neighbour had to help us carry the setees into the house leaving us very stressed. The furniture itself are excellent and of very good quality.We ae very pleased with them… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear AlyssaMcDougal453,
Thank you for taking the time to post your review, it is much appreciated.
I am sorry to hear that the delivery did not go as planned and can only apologise for the late delivery and the fact that the drivers refused to drive into your street. I am not sure why they did this, unless they were concerned about damaging the vehicle or other traffic in your street. Transport is an area of concern for us at the moment and is an area we are striving to improve service levels and efficiencies. Unfortunately, there is a countrywide shortage of delivery personnel and like many companies we are struggling to employ more and competent crews.
Thank you for your comments on the quality of our furniture and if we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
DT
MD

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★★★★★

“Senator Recliner”

Written on: 30/08/2016 by Gonzalezem55 (1 review written)

I am very happy with my purchase and with the delivery. Thank you… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear Gonzalezem55,
Many thanks for your review.
Glad to hear you are happy with your purchase and delivery.
Please follow our instructions attached to the chair and pay particular attention to the routing of the electric cabling then put your feet up on your new recliner and I am sure you will be able to relax and enjoy it for many years to come.
If you require any further assistance, please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Excellent and value for money”

Written on: 29/08/2016

Previously ordered 2 two seater settees 20 years ago and have only just replaced them. The quality of the leather is excellent. Customer service is great and delivery also. Phoned with a specific date and time for delivery… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear customer,
Many thanks for your kind review.
Great to hear that you are happy on all fronts with your new purchase and thanks for the endorsement of the previous Thomas Lloyd products you owned for 20 years.
We still strive hard to get things 100% right, particularly with driver issues and congested roads, and it is always good to hear comments like yours in respect of our quality and service.
If we can be of any further assistance, please do not hesitate to contact us,
Kind regards,
DT
MD

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★★★★★

“Excellent initial contact with showroom allowing...”

Written on: 29/08/2016 by KaiMcLean (1 review written)

Excellent initial contact with showroom allowing unlimited time to inspect products on show with no salesperson pressure although always available for advice when required. Delivery of purchased item was well within promised date and information provided by delivery personnel very helpful… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear KaiMcLean,
many thanks for your kind review.
Glad to hear you enjoyed your show room experience where you were afforded "trouble free" time to test the products to your satisfaction. Our showroom staff are not commissioned, they are there to purely help and, with their intricate knowledge of all our products which are made on site, professionally answer any questions. You are also able to see the quality of our hard wood frames and foams coming through the factory together with all our other control systems.
Glad to hear also that delivery was on time and that the delivery team were helpful.
If we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★★★★★

“Excellent in every respect”

Written on: 29/08/2016 by KaylynCostello65 (1 review written)

I had sent for a brochure and liked the selection of leather furniture ,I then telephoned to ask when we could view the showroom .When we visited the showroom all furniture featured in the brochure was on display .Members of staff were on hand to help with questions and were very helpful .We selected our furniture and were given a delivery date .We were contacted a week before to confirm day and time .Delivery arrived on time was taken to room of choice and unpacked .Furniture looked amazing… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Hi,
This review is greatly appreciated and great to hear that your experience right from the point of brochure request through to delivery was text book.
Grateful for your comments also regarding quality and service levels received and many thanks for supporting a local business. I am sure your friends and neighbours will soon be made aware of Thomas Lloyd and will hopefully visit us.
If we can be of any further help, please let us know,
Many Thanks,
Kind Regards,
DT
MD

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★★★☆☆

“Disappointing”

Written on: 29/08/2016 by Antwan324 (1 review written)

Unfortunately we find that these sofas are not the most comfortable. The leather it self looks cheap and if it was not for the label you would think it was plastic. The cushions slide up so if a person is sat on the end the middle cushion slides up and moves away from the seat. This was discussed when we first bought them but customer service were not interested and could not provide a solution. The seats sink towards the back so awkward to get out of. We have put a board under the… Read Full Review

Dt225846's Comment

Written on: 01/09/2016

Hi,
many thanks for taking the time to post your review.
All our leathers are hand selected at source prior to tanning and finishing. They are then tested and approved to British and European standard tests for use in general domestic upholstery. It is unusual for us to have a comment that they "look cheap and plastic". If you have purchased one of our Antique leather products however they are given a flexible polyurethane seal coat, after being hand antiqued, prior to them leaving our factory and this can sometimes give them a high sheen. Rest assured that this seal coat - almost varnish like - will kick back and die down in use.
Regarding the seat foams and seating comfort, this is a personal preference and if we were to receive several complaints on any one of our models we would obviously act to rectify them. Also bear in mind that all our products are designed by qualified and highly competent contemporary furniture designers.
The foams we purchase, to quote from our world recognised supplier, "are particularly suitable for top end upholstery".
The quality of our raw materials and workmanship has not changed in over 35 years and all our product specifications remain the same now as then. The only thing that has changed over these years is the design styles, which is consumer driven, and which nowadays tend to be more informal/relaxed/distressed.
Had you contacted us within our guarantee period we would have offered you alternative products or refunded your money.
If you wish to discuss this further or if I can be of any more assistance, please do not hesitate to contact me.
Assuring you of our best intentions always,
Regards,
DT
MD

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★★★★★

“Great value sofa”

Written on: 28/08/2016 by DonavanMacLeod359 (1 review written)

Very happy with our purchase of your three sweater chesterfield . Product ,service , and delivery were spot on . Fantastic . Thank you !… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear DonavanMacLeod359,
many thanks for posting your review.
Great to hear your comments that all aspects of your purchase through to delivery were spot on - we do try hard to continually achieve our high standards.
Your 3 seater Chesterfield is still manufactured using the same raw materials and upholstered by the same time served craftsmen that have been with us since 1981.
Follow our care and maintenance instructions and I am sure it will serve you well.
Kind Regards,
DT
MD

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★★★★☆

“Review Of Leather Settee and Two Chairs Purchased”

Written on: 28/08/2016 by 260Norwood (1 review written)

The above items of furniture appeared fairly well made, although the finish was not marvellous. Also the colour of the leather was darker than expected - we expected the colour to be more red than dark brown… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Hi,
Many thanks for taking the time to post your review.
All Thomas Lloyd furniture is tested and approved to stringent British and European standard tests for General Domestic Upholstery. Most of our items will even past stricter Contract Furniture tests.
I am unable to advise further regarding the colour of your furniture not knowing the product purchased, but if it has been upholstered in our Antique leather this is hand-finished on site and something that we can lighten or darken. our other leather types are tannery finished and something we have no control over other than acceptability to our master swatch
If I can be of any further help or assistance, please do not hesitate to contact me.
Regards,
DT
MD

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★★★★★

“Don't Go Anywhere Else”

Written on: 27/08/2016 by suBain56 (1 review written)

Second Thomas Lloyd suite after the first one lasted years. Great quality product, comfy, durable and good looking. Order process straightforward backed up by excellent communication. Delivery bang on time with no fuss… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear suBain56,
Many thanks for your kind review and your statement "Don't go anywhere else".
Great to hear transaction went to plan from start to finish and a great endorsement for you to replace our previous furniture which lasted years.
Customers really can't go wrong buying from us with our 21 day unequivocal money back guarantee and 2 year materials and workmanship guarantee and if we have the product they like they would be mad to "go anywhere else" as no other retailer can match this.
Once again, thank you for you loyalty and if we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★★★★☆

“reversable cushions”

Written on: 27/08/2016 by uqHarding458 (1 review written)

The bottom cushions on the sofa can be swapped over, but the back cushions can't because they are shaped and can only go one way. Most sofa's are sat on by one person , so it shows wear on one side only… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Hi,
many thanks for taking the time to post your review.
Most of our seat cushions are able to be swapped or interchanged but you are correct in saying that some of our back cushions cannot. This is because some of our back cushions are zipped in place to stop them falling or tipping over - this was something we learnt and applied after listening to our customers.
Leather does not breathe, so it is impossible to make cushions with leather both sides. For this reason Thomas Lloyd use a breathable fabric on the rear of our seats as well as our back cushions. Seat cushions tend to have and show more wear than other parts of the suite and is the reason why these are more interchangeable than back cushions.
Please follow our care and maintenance instructions and your suite will perform and serve you well.
If we can be of any further assistance please do not hesitate to contact us.
Regards,
DT
MD

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★★★★☆

“Things to think about”

Written on: 27/08/2016

We purchased a three piece suite with two reclining chairs. The leather is beautiful, the colour is divine. What we had not taken into consideration was the control for the recliners. There is no where to store it apart from on the chair. we purchased (from elsewhere) things that go over the arms that contain pockets but due to the fact that the furniture is leather, they kept slipping off. Maybe in future, pockets or accommodation could be made for them whilst the furniture is being… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear customer,
thanks for taking the time to post your review and your positive feedback.
The Senator design that you purchased has been in production since 1997 and in its early life had "pockets" to store the electric remote. After several of our customers complained of the chair tipping over, due to the overhang of the arm on this design, when trying to reach for their remote control we thought it prudent, and mainly for safety, to dispense with this. Most customers nowadays therefore place their remote on a side table or similar.
Please do not attempt to thread the cabling through the back of the chair so that the remote sits on ones lap as this is likely to sever the electric cable.
assuring you of our best intentions always,
Regards,
DT
MD

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★★★★★

“LEATHER TWO PIECE”

Written on: 27/08/2016

Good service - delivered on agreed date - friendly delivery staff. Very happy with settees and have received many compliments from our friends and visitors. Would happily recommend to friends and family … Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear customer,
Many thanks for taking the time to post your review.
Great to hear your comments regarding our service and friendly staff - we do try our best to help and advise as cheerily as possible sometimes in very trying circumstances - and that delivery went as planned.
Any recommendations passed on will be gratefully received as this is by far the best advertising any business can possibly receive.
Once again, many thanks,
Regards,
DT
MD

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★★★★★

“Electrically operated Reclining chair.”

Written on: 26/08/2016 by ChanceReyes (1 review written)

I bought this electrically operated reclining leather chair to replace a one that was bought several years ago as part of a three piece suite. I was concerned that the colour of the new chair would not match the original but needn't have worried. It was a perfect match. I find the new recliner to be slightly less comfortable than the original chair but I suppose with time I will blend into this chair just as I did in the original. The electric operation works very smoothly and I could certainly… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear ChanceReyes,
Many thanks for taking the time to post your first class review, it is very much appreciated.
Our electric recliners are the most competitively priced in the market place today and offer exceptional value for money in comparison to others of similar quality.
Rest assured - in more ways than one - that your chair will soften in use and you should, as you say, blend in to the chair, just as the colour of this new chair did with your existing three piece suite.
A friendly word of advise is to ensure the electric cabling is kept free from the steel scissor mechanism at all times.
Thanks for your comments,
Regards,
DT
MD

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★★★★★

“Beautifully made”

Written on: 26/08/2016 by Crazydoglady (1 review written)

Polite, helpful lady on the phone, good communication. Beautifully made. We have 3 Chesterfield settee's and an arm chair. The first a 2 seater, we bought in 1984/5ish, then the arm chair in about 1990. When we moved to a larger house, we bought a 3 seater and finally replaced an old fabric 2 seater with a Chesterfield last year, so a long standing relationship with the company.would always recommend them, for the quality and of course British made. I have no negative comments and due to the… Read Full Review

Dt225846's Response to Crazydoglady's Review

Written on: 07/09/2016

Hi,
Many thanks for taking the time to post your review and for your brand loyalty over the years.
We know that British made is best, that's why we continue to make all our own products in our modern, spacious factory in South Wales. Since our inception in 1981 British manufacturing has largely been decimated but we continue to thrive, offering quality British made furniture direct to the public manufactured to the highest standards and to specifications still that were laid down then. We have not cut corners or even attempted to devalue our product.
You are also correct in stating that your products are unique. Lee, our top upholsterer, has been employed here manufacturing Chesterfields since 1981 and during that time has not made 2 pieces the same!
Thank you also for your endorsement and future recommendations.
Kind Regards,
DT
MD

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★★★★★

“3rd sofa set bought from Thomas Lloyd says it all...”

Written on: 25/08/2016 by weReese421 (1 review written)

3rd sofa set bought from Thomas Lloyd says it all really you honestly can't get better quality elsewhere for the money I bought one from sofaworks turned out a absolute crock of ..... Luckily managed to get a refund after much aggravation went back to Thomas Lloyd bought another the range is a bit limited geared toward the classic styles but you can't be all things to all people the first sofa I bought from them was a blue domino set about 20 years ago which I gave away due to redec/colour… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Hi,
Many thanks for taking the time to post your review and also for returning, once again, to the Thomas Lloyd brand.
You are right, our products tend to edge on the Classic (or more Traditional) styles, but that is what the brand is known and instantly recognised for. I admit that over the years we have tried selling products that the likes of Sofaworks and DF? sell but cannot compete with their prices. If customers want soft floppy furniture with puffy arms (mostly made in China or eastern Europe) then they are going to get exactly what you got - you are lucky you received a refund by the way.
It amazes us how they sell the product so cheaply as we cannot buy our raw materials for their selling prices, never mind the labour costs. It goes to show the quality of materials they must put in to their products.
All our products are tested and approved to British and European standards and you are buying direct from the manufacturer with the added security of our guarantees.
Glad to hear also that you have never had any service issues over the years, another great endorsement of our product.
Our staff should be on the ball as well ,we have all been here long enough now to know our way around!
Many thanks once again for your comments,
Kind Regards,
DT
MD

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★★★★★

“Very pleased with my purchase”

Written on: 25/08/2016 by jillhazeljill (1 review written)

Every thing went very well, from ordering to delivery. The wo men who delivered my chair were so careful getting it through the doors to my living room. They were so pleasant and helpful. The chair looks great in my living room. I had no problems at all from start to finish. Thanks very much Lloyds for a lovely piece of furniture… Read Full Review

Dt225846's Response to jillhazeljill's Review

Written on: 12/09/2016

Dearjillhazeljill,
many thanks for taking the time to post your review.
I am extremely pleased to hear that everything went well from start to finish and that the delivery men, who are our ambassadors, also did a great job.
I am sure that the chair will continue to be a great source of pride and should you require anything further, please do not hesitate to contact us.
Many thanks,
regards,
DT
MD

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★★★★★

“Great service and delivery”

Written on: 25/08/2016 by Pendlewoman (1 review written)

Ordered brown leather wing chair and footstool. Looks great with husbands original which is 11 yrs old and chesterfields also over 11 yrs old from Thomas Lloyd. Very comfortable. Great price and excellent delivery, well packaged. Very pleased with all items and happy to recommend… Read Full Review

Dt225846's Response to Pendlewoman's Review

Written on: 12/09/2016

Hi,
Many thanks for your posting it is always nice to hear comments like yours from returning and loyal Thomas Lloyd customers.
Great to hear that our service from ordering to delivery was excellent and I can assure you that we are still the best value for money in the Traditional leather marketplace today.
Thanks also for any future recommendations and if we can be of any further help or assistance, please do not hesitate to contact us.
Regards,
DT
MD

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