Thomas Lloyd Reviews - www.thomaslloyd.com

★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Three piece leather suite purchase”

Written on: 20/01/2017 by Tony_G (1 review written)

Getting older, we both needed a new three piece suite with a good seating position and high arms to enable easy rising. Fitted the bill perfectly… Read Full Review

Dt225846's Response to Tony_G's Review

Written on: 23/01/2017

Dear Tony_G,
many thanks for taking the time to post your review, it is much appreciated.
We are all getting older - unfortunately!
Glad to hear that we had products in our range that accommodated your requirement oh high arms and good - elevated - seating position.
Please follow our Care and Maintenance instructions and I am sure that your purchase will continue to be a source of pride and give you many years of comfort.
If we can be of any further assistance please do not hesitate to contact us.
Many thanks,
Regards,
DT
MD

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★★★★★

“Well made furniture”

Written on: 20/01/2017 by Lindabambury98 (1 review written)

Purchased three two seater sofas in the SENATOR range in antique green.Beaufifully made furniture that I am really pleased with.Really nice colour.The best thing I like about it is that the cushIons always retain that original look ,not like some sofas that loose that NEW look soon after purchase… Read Full Review

Dt225846's Response to Lindabambury98's Review

Written on: 23/01/2017

Dear Lindabambury98,
Many thanks for taking the time to post your review, it is much appreciated.
With the purchase of your three 2 seater sofas, rotate the cushions to ensure even wear. Our injection moulded foams on this model will soften in use so rotation is the key to retain the same hardness in all the cushions and this will give you even greater longevity of the product.
Glad you like the colour chosen and if we can be of any further assistance please do not hesitate to contact us..
Regards,
DT
MD

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★★★★★

“Quality and good value”

Written on: 17/12/2016 by SalmaWood61 (1 review written)

Saw advertisement in papers for a chesterfield settee , the order process and selection of item was easy. The customer service was good delivered on time and the date specified. The settee is ideal , comfortable and beautifully designed. Very happy with the whole experience and looking forward to many years useage of the sette… Read Full Review

Dt225846's Comment

Written on: 19/12/2016

Dear SalmaWood61,
Many thanks for taking the time to post your review, it is much appreciated.
Pleased to hear that the transaction from you first seeing our advertisement through to final delivery of your product was good and to your expectation.
Follow our care and maintenance instructions and I am sure that your settee will give you many years of pleasure.
Kind Regards,
DT
MD

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★★★★★

“love the chair fits in exactly with my room size and...”

Written on: 16/12/2016 by JosieSmith453 (1 review written)

love the chair fits in exactly with my room size and colour scheme and it is also extremely comfortable. Very easy to make my order over the telephone we arranged to pick the chair up from the factory. When we arrived it was ready at the time arranged - everyone was extremely helpful and friendly in fact an overall extremely positive experience. everyone who comes into my house says 'love your new chair' and I then explain that you advertise in all the 'mags' and I am a very happy customer… Read Full Review

Dt225846's Comment

Written on: 16/12/2016

Dear JosieSmith453,
many thanks for taking the time to post your review, it is much appreciated.
Glad to hear that you are happy with our overall service and I am sure that the chair will keep you happy and in comfort for many years.
I am also glad you enjoyed collecting from the factory where you will have had an opportunity to see for yourself the quality stated in our literature and that the staff were friendly.
Thanks once again,
Regards,
DT
MD

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★★★★☆

“very efficient service, quality product”

Written on: 16/12/2016 by Yeseniae97 (1 review written)

Excellent ordering on phone, efficient and professional. Delivery very well managed, timings good and no problems with access. An excellent high quality product, built to last. very good quality leather, with good finishing details and stitching. Very comfortable suite… Read Full Review

Dt225846's Comment

Written on: 16/12/2016

Dear Yeseniae97,
Many thanks for taking the time to post your review, it is much appreciated.
I am extremely pleased to hear that your order with us was efficient and professional which is exactly what we aim to achieve.
Pleasing also to note that the delivery went well as this can be the most difficult part of our operation (particularly with the infrastructure and volumes of traffic in the present day).
You have purchased direct from our factory and have had the benefit of price, quality and service which is, again, part of our mission statement.
I am sure that your purchase will give you many years of pleasure and comfort.
Kind Regards,
DT
MD

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★★★★★

“Excellent quality...”

Written on: 16/12/2016 by KadinMcAllister (1 review written)

From ordering to delivery,5 star treatment,and although I updated my leather suite,I wouldn't hesitate to recommend your company to my friends and family....One very happy customer...Thank you.... … Read Full Review

Dt225846's Comment

Written on: 19/12/2016

Dear KadinMcAllister,
many thanks for taking the time to post your review and I am delighted at your comments.
Recommendations are greatly appreciated and is our best form of advertising.
We strive to make all our customers happy and I am sure that your furniture will give you many years of pleasure.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards,
DT
MD

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★★★★★

“top quality and service”

Written on: 14/12/2016 by JaylinStuart (1 review written)

last bought from this company 23 years ago, sofa and footstool still going strong but comandered by son so I have bought myself new chairs for smaller room The chairs arrived promptly and are perfect thankyou Thomas Lloyd once again for superb service… Read Full Review

Dt225846's Comment

Written on: 15/12/2016

Dear JaylinStuart,
many thanks for taking the time to post your review, it is much appreciated.
Glad to hear that you are happy with the new chairs and I am sure they will give you as much pleasure and longevity as the sofa commandeered by your son!
If we can be of any further assistance please do not hesitate to contact us,
Kind regards,
DT
MD

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★★★★★

“Excellent Quality and value for money Thomas Lloyd”

Written on: 07/11/2016 by Penningtonql270 (1 review written)

We have shopped around for quality furniture for quite some time looking in furniture department of big name stores, We decided to go to see Thomas Lloyd and were immediately impressed by the quality of the leather, attention to detail and variety of styles. The 2 Chesterfield settes we have bought are comfortable and the comments of family and friends confirm that we made the right choice. There is nothing we don't like about the furniture as I have said the leather is a better quality and… Read Full Review

Dt225846's Comment

Written on: 08/11/2016

Dear Penningtonql270,
many thanks for taking the time to post your review, it is much appreciated.
You obviously did a bit of homework prior to purchasing from us and I can assure you that by buying direct from a family firm you have bought furniture of a far higher quality than you would have received from a local retailer - whilst also saving yourself a lot of money.
Please follow our care and maintenance instructions and your furniture will be a continued source of pride to you and the envy of family members.
If we can be of any further assistance, please do not hesitate to contact us,
Kind regards,
DT
MD

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★★★★★

“Beautiful quality furniture”

Written on: 06/11/2016 by lyndadowling1 (1 review written)

I was very pleased with the professional service given by the staff and the efficient way our order was dealt with. The furniture itself is beautiful and my only negative comment is that the chairs seemed quite hard initially. However, after two months of wear they are much more comfortable!… Read Full Review

Dt225846's Response to lyndadowling1's Review

Written on: 08/11/2016

Dear lyndadowling1,
many thanks for taking the time to post your review it is much appreciated.
I am pleased to hear that you are satisfied with your Consort furniture and to hear your comments regarding our staff - we do try hard to please.
Your leather furniture, much like a pair of leather shoes, will soften, mould and become more comfortable, and personal, in use.
Please follow our care and maintenance instructions and your furniture will give you years of pleasure and continue to be a constant source of pride.
Kind regards,
DT
MD

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★★★★★

“Comfortable chair”

Written on: 06/11/2016 by Sawyerb446 (1 review written)

Georgian high back chair is perfect after my hip replacement operation,was perfect height ,and comfortable.i already own a Chesterfield settee and chair and Georgian highback and they look good as well as comfortable… Read Full Review

Dt225846's Comment

Written on: 08/11/2016

Dear sawyerb446,
Many thanks for posting your review, it is always good to hear from returning customers.
I hope you are fully recovering from your hip operation and pleased to note that out Georgian chair has been an aid to your comfort and recovery whilst I am sure it also compliments your original Chesterfield purchased from us.
If we can be of any further assistance in the future, please do not hesitate to contact us.
Kind regards,
DT
MD

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★★★★★

“Excellent products and great value for money.”

Written on: 05/11/2016 by Brynna380 (1 review written)

We purchased a leather bed sittee and traditional arm chair. Quality of both items is excellent and compared with other manufacturers they are very good value for money. Delivery time from ordering was reasonable and the target time achieved or bettered. We were confident about ordering as friends had owned similar products for years and are as good today as when first delivered. Direct contact with the firm was friendly and efficient. My only concern was the enhanced flat rate delivery charge… Read Full Review

Dt225846's Comment

Written on: 08/11/2016

Dear Brynna380,
many thanks for taking the time to post your review, it is much appreciated.
I am pleased to hear that you are happy with the quality and value for money received - that is the beauty of our business and the benefits you get of buying direct from the manufacturer. Thanks also for your comments regarding your friendly and efficient contact with our members of staff.
Regarding the points you mentioned on our delivery system and charges please be assured that transport costs are a significant part of our overall costs and are heavily subsidised by us. It does cost us more to deliver in Scotland as our deliveries there are much more widespread and we are unable to achieve the same density of deliveries that we achieve South of the border (including the artic circle!).
However, your point is noted and thanks once again for your review and recommendation.
If we can be of any further assistance please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“A LIFE SAVER!”

Written on: 04/11/2016 by 484Edwards (1 review written)

AWAITING A HIP OPERATION MY RECLINING CHAIR BECAME MY DOWNSTAIRS BED AND THE COMFORT AND SUPPORT IT GAVE TO ME WAS SUPERB. IT RECLINED TO JUST THE RIGHT AMOUNT AND WAS VERY COMFORTABLE. I LOVE IT.IF I COULD MAKE ONE SLIGHT IMPROVEMENT IT WOULD BE TO MAKE THE ELECTRIC CONTROLLER A LITTLE FINER IN OPERATION BUT OVERALL THIS FURNITURE IS SUPERB.DELIVERY WAS ON TIME AND.THE DELIVERY MEN PLEASANT AND EFFICIENT. WELL DONE LLOYDS.!!… Read Full Review

Dt225846's Comment

Written on: 08/11/2016

Hi,
thank you for taking the time to post your review.
I am glad to hear that our recliner chair gave you the comfort and support you needed after your recent hip operation. It is a comfortable and, as you describe, dual purpose piece of furniture that is very competitively priced against what you would have paid for the same product in a local furniture retailer. The electric mechanism is a standard and commonplace item that is generally supplied and used throughout our trade and I am not aware of any other comments regarding the handset, but will pass yours on to our supplier. Please ensure that the wiring of the electric handset controls is always kept free of the mechanism and does not get snagged and severed by the scissors action of the mechanism whilst in use.
Glad to hear that delivery went well and that our driving crew were pleasant and efficient.
Thank you once again for your endorsement of the product and I hope you recovery is well underway.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards,
DT
MD

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Dt225846's Comment

Written on: 09/11/2016

Dear 484Edwards,
Many thanks for taking the time to post your review and for your kind comments regarding our delivery and overall efficiency.
I am glad that our recliner chair has afforded you the convenience, comfort and support after your recent operation. I hope you are recovering well.
With regards your comment on the handset, this mechanism is used worldwide and we have little influence over the manufacturer on the design of it.
if I may give you some advice, please ensure that the cabling to the handset is always free from the underside and scissor operating mechanism of the chair as some customers have, in the past, re-routed their cabling and severed the cable.
I am sure your recliner will continue to be a source of pride and satisfaction for you but if we can be of any further help or assistance do not hesitate to contact us.
Kind regards,
DT
MD

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★★★★★

“A satisfied customer”

Written on: 15/09/2016 by Kyle265 (1 review written)

Exactly what it says on the can… Read Full Review

Dt225846's Comment

Written on: 15/09/2016

Dear Kyle265,
many thanks for posting your review.
We aim to deliver exactly what we advertise at all times and I am pleased to hear that we have met and satisfied your expectations.
If we can be of any further assistance please do not hesitate to contact us.
Regards,
DT
MD

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★★★★★

“Top ”

Written on: 03/09/2016 by Paityn1985 (1 review written)

Top quality furniture… Read Full Review

Dt225846's Comment

Written on: 05/09/2016

Dear Paityn 1985,
Many thanks for your succinct review, it is much appreciated.
If we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★☆☆☆☆

“Disappointed”

Written on: 31/08/2016 by LANs (1 review written)

I bought this sofa as my daughter had had the same chair for many years. Unfortunately the sofa has very hard filling in the cushions and if you sit on one the other two move. I kept the sofa as I thought it would become more comfortable with use, but this has not been the case. It also feels slightly too high compared the chair.I feel very disappointed with your product. I would like to receive your comments and hear if other customers feel the same. Kind regards … Read Full Review

Dt225846's Response to LANs's Review

Written on: 01/09/2016

Dear LAN's,
thank you for your honest feed back although I am somewhat confused.
The cushions in your sofa would have been of the same density and hardness as the ones in your daughters' chairs if I am correct in assuming, as you indicate, that you have bought the same sofa that matches her chairs. Additionally, foam seating tends to soften over time with use which tends to increase comfort levels. Foams in a brand new product can sometimes feel a little "crisp" and settle down in use.
We would have also afforded you the opportunity of either a refund or an exchange to a different product under the terms of our double guarantees if you had so requested.
Please feel free to contact me if I can be of any further help or assistance,
assuring you of our best intentions always,
DT
MD

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★★★★☆

“senator suite”

Written on: 30/08/2016 by AlyssaMcDougall453 (1 review written)

ordering online was very easy and had instant confirmation. good communication regarding delivery dates however the actual delivery was horrendous.The drivers were 2hours late and arrived at 22.30hrs on a Friday night and refused to drive down our street.A neighbour had to help us carry the setees into the house leaving us very stressed. The furniture itself are excellent and of very good quality.We ae very pleased with them… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear AlyssaMcDougal453,
Thank you for taking the time to post your review, it is much appreciated.
I am sorry to hear that the delivery did not go as planned and can only apologise for the late delivery and the fact that the drivers refused to drive into your street. I am not sure why they did this, unless they were concerned about damaging the vehicle or other traffic in your street. Transport is an area of concern for us at the moment and is an area we are striving to improve service levels and efficiencies. Unfortunately, there is a countrywide shortage of delivery personnel and like many companies we are struggling to employ more and competent crews.
Thank you for your comments on the quality of our furniture and if we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
DT
MD

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★★★★★

“Senator Recliner”

Written on: 30/08/2016 by Gonzalezem55 (1 review written)

I am very happy with my purchase and with the delivery. Thank you… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear Gonzalezem55,
Many thanks for your review.
Glad to hear you are happy with your purchase and delivery.
Please follow our instructions attached to the chair and pay particular attention to the routing of the electric cabling then put your feet up on your new recliner and I am sure you will be able to relax and enjoy it for many years to come.
If you require any further assistance, please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Excellent and value for money”

Written on: 29/08/2016

Previously ordered 2 two seater settees 20 years ago and have only just replaced them. The quality of the leather is excellent. Customer service is great and delivery also. Phoned with a specific date and time for delivery… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear customer,
Many thanks for your kind review.
Great to hear that you are happy on all fronts with your new purchase and thanks for the endorsement of the previous Thomas Lloyd products you owned for 20 years.
We still strive hard to get things 100% right, particularly with driver issues and congested roads, and it is always good to hear comments like yours in respect of our quality and service.
If we can be of any further assistance, please do not hesitate to contact us,
Kind regards,
DT
MD

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★★★★★

“Excellent initial contact with showroom allowing...”

Written on: 29/08/2016 by KaiMcLean (1 review written)

Excellent initial contact with showroom allowing unlimited time to inspect products on show with no salesperson pressure although always available for advice when required. Delivery of purchased item was well within promised date and information provided by delivery personnel very helpful… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Dear KaiMcLean,
many thanks for your kind review.
Glad to hear you enjoyed your show room experience where you were afforded "trouble free" time to test the products to your satisfaction. Our showroom staff are not commissioned, they are there to purely help and, with their intricate knowledge of all our products which are made on site, professionally answer any questions. You are also able to see the quality of our hard wood frames and foams coming through the factory together with all our other control systems.
Glad to hear also that delivery was on time and that the delivery team were helpful.
If we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★★★★★

“Excellent in every respect”

Written on: 29/08/2016 by KaylynCostello65 (1 review written)

I had sent for a brochure and liked the selection of leather furniture ,I then telephoned to ask when we could view the showroom .When we visited the showroom all furniture featured in the brochure was on display .Members of staff were on hand to help with questions and were very helpful .We selected our furniture and were given a delivery date .We were contacted a week before to confirm day and time .Delivery arrived on time was taken to room of choice and unpacked .Furniture looked amazing… Read Full Review

Dt225846's Comment

Written on: 07/09/2016

Hi,
This review is greatly appreciated and great to hear that your experience right from the point of brochure request through to delivery was text book.
Grateful for your comments also regarding quality and service levels received and many thanks for supporting a local business. I am sure your friends and neighbours will soon be made aware of Thomas Lloyd and will hopefully visit us.
If we can be of any further help, please let us know,
Many Thanks,
Kind Regards,
DT
MD

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