Thomas Lloyd Reviews - www.thomaslloyd.com

★★★★☆
3.8 / 5
45
71% of users recommend this
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Latest Reviews

★★★★★

“Leather settees”

Written on: 21/07/2015 by 53Ward (1 review written)

Very pleased with my settees excellent service thank you . Mr ,Mrs Theasby… Read Full Review

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★★★★☆

“Styish”

Written on: 23/06/2015 by Sutherland228 (1 review written)

A slight issue with delivery date but quickly resolved. The armchair is excellent quality and very comfortable… Read Full Review

Dt225846's Comment

Written on: 23/06/2015

Hi,
Many thanks for your review.
Our lead times and production systems work extremely well but we do however experience transport headaches from time to time.
I would like to delve further into why your delivery was a week late and would be grateful if you would contact me, for our mutual satisfaction and your recompense.
I am sure you will enjoy your purchase in total comfort for many years to come and I look forward to hearing from you further,
Kind regards,
DT
MD

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★★★★★

“So easy”

Written on: 23/05/2015 by Carolyn218 (1 review written)

The whole process was so smooth, from original order right up to delivery… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Carolyn218,
Thank you for your review.
Exactly what we like to hear as a mail order company and what we aim to deliver.
A simple no hassle purchase from the comfort of your home with a 21 day money back guarantee to back it up if not suitable - what could be easier!
Regards,
DT
MD

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★★★★★

“Thomas Lloyd service”

Written on: 23/05/2015 by 362Dean (1 review written)

From our first enquiry we received excellent service no hassle no one forcing anything onto you, staff from showroom to delivery & on telephone were all very nice , very professional, delivery time on the day time perfect, thank you, we are very happy with our purchase! … Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear 362Dean,
many thanks for your kind review and I am pleased to hear that your purchase from enquiry to delivery met your expectation.
We do try hard to please and are a quite friendly bunch.
One thing we are not is a "hard sell" company as we have been trading since 1981 and still continue to manufacture our products using, what some call, old fashioned methods.
Our product specification far exceeds what you are able to purchase on the high-street for similar, or in most cases, higher prices and we know they will stand the test of time.
I will also pass your comments regarding delivery to our driving crew who we see very little of as they are away delivering for most of their working week.
Enjoy your purchase and I am sure it will give you many years of pleasure.
If we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★★★★★

“Three Settees”

Written on: 22/05/2015 by Martinez400 (1 review written)

We ordered a two seater and a three seater settee and were so pleased with them that we ordered another two seater. All the staff we dealt with- by phone - were very efficient, helpful and cheerful. Both pairs of delivery men were brilliant and did their work quickly and capably. It's grafifying to be able to give such a positive review and I fully endorse every word. … Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Martinez400,
Thank you very much for this kind review and please be assured my staff will get to see this. Even our driving crew who we get to see very little of as they spend most of their time on the road!
We are a pretty cheery bunch here in Wales and our staff quickly latch on to customers like you of similar disposition which makes the transaction very enjoyable from the outset.
We do make the odd mistake from time to time but every member of staff will then bend over backward to rectify this and deliver to our customers expectations.
You could not have given us a better endorsement for which I am personally grateful.
if we can be of any further assistance, please do not hesitate to contact me.
Regards,
DT
MD

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★★★★★

“Excellent furniture”

Written on: 21/05/2015 by Colemanxn403 (1 review written)

We were delighted with the service, more than delighted with the sofa and chair that we ordered and can't say just how delighted we were with the delivery service. we can't praise the whole purchase experience enough… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Colemanxn403,
Many thanks for your kind review and I am delighted to hear that your whole experience with us went well. We do try to do our utmost for our customers but, as I am sure you are aware, it is difficult on some occasions to please some customers despite our best efforts.
It is also nice to hear that our delivery also met your expectations as our delivery crews do sometimes get delayed in traffic etc; and sometimes have great difficulty gaining access for the furniture in to some customers homes and for which they are derided.
If we can be of any further help, please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Wanting more!”

Written on: 21/05/2015 by Jamison43 (1 review written)

Delivered on time just what we ordered, it is really nice. Looking to order another in a few months. Only niggle is the metal buttons on the feet, we have had to put plastic protectors under them to save the floor wooden block from marking. Great value for money and great quality too. Sales team were very good and very helpful. Definitely buy from you again Regards Vikki and Brian… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Jamison43,
Thank you Vikki and Brian for your review.
The metal stud is there for transit purposes to prevent damage to the show wood bun feet. This is a three pronged stud which has been gently tapped in to the bottom of the foot.
You can easily remove this stud from the underside of the feet simply by levering them out with a screwdriver or something similar. Most people with wooden floors do this and then buy a self adhesive foot pad which they put in place of the stud to prevent the wooden foot resting directly upon their wooden floor. These are available from the likes of B+Q and other home centres and cost very little.
Please let us know if you wish to purchase additional items in the near future as we do have promotions from time to time for faithful returning customers.
Regards,
DT
MD

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★★★★★

“great furniture to live with”

Written on: 21/05/2015 by 323Choate (1 review written)

have bought Thomas Lloyd leather chairs for a number of years past and not unhappy when finally became worn as they gave good service. they give good support for aging spines as good posture and firm chairs are essential remembering those we have had in holiday cottages and the pain we developed from them… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear 323Choate,
Many thanks for your kind review.
You are obviously a satisfied customer returning again to Thomas Lloyd and I am sure that your new purchases will give you the support you require together with similar longevity.
We still make our products in the same time-served traditional methods as when we started in 1981 and are extremely proud to continue to do so. This despite most of our competitors labelling us old fashioned. At the end of the day, the "proof is in the pudding" and our products do stand the test of time.
Regards,
DT
MD

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★★★★☆

“Good quality and service”

Written on: 20/05/2015 by Harrisonhy293 (1 review written)

We ordered a very good quality 4 seater and armchair. The delivery guys were brilliant really polite positioning the suite and getting rid of the packaging. The quality us great really soft and the colour was just as we expected. My only regret is not having the option just to have leather treatment without having to buy the insurance… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Harrisonhy293,
many thanks for your review and we hope you enjoy the comfort and softness of your purchase for many years to come.
We do sell the leather care kits separately from the insurance but the insurance is, in my opinion, a great fall back for accidents and spillages. You now have 5 years peace of mind for about 50 pence per week, a big deciding factor when purchasing a high-value ticket item.
If we can be of any further assistance, please do not hesitate to contact us.
Regards,
DT
MD

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★★★★★

“Quality”

Written on: 20/05/2015 by Frazier330 (1 review written)

Everything we ordered has met our expectations and more… Read Full Review

Dt225846's Comment

Written on: 29/05/2015

Dear Frazier330,
many thanks for your review.
If we can be of any further assistance in the future, please do not hesitate to contact us.
Regards,
DT
MD

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★★★★☆

“3 peice suite”

Written on: 19/05/2015 by maxidog1 (1 review written)

very pleased with our suite, it is very comfortable and looks stylish. From order to delivery everything went smoothly… Read Full Review

Dt225846's Response to maxidog1's Review

Written on: 19/05/2015

Dear maxidog,
many thanks for your review.
It is nice to hear you are happy with the looks and comfort of your suite and that the transaction from order to delivery was to your satisfaction.
I am sure your suite will give you many years of satisfaction.
If we can be of any further help in the future, please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Impressive, as close to perfect as can be!”

Written on: 19/05/2015 by Chasteve (1 review written)

I recently purchased a 2 seater Chesterfield to fit the gap between my Consort and Regent leather sofas all purchased from Thomas Lloyd and I wouldn't have bought it if I had not been absolutely delighted with the previous purchases. The Consort sofa is now over 20 years old and my friends believe it looks even better than the 2 new ones because of how well it has aged. Service, delivery and product quality all excellent and I was a Quality Mgr. for many years and only praise where it's… Read Full Review

Dt225846's Response to Chasteve's Review

Written on: 19/05/2015

Dear Chasteve,
many thanks for your review and the praise contained therein for my company.
I am sure you realise, as an established Thomas Lloyd end user, that your Chesterfield will serve you as well as your Consort and regent purchased from us previously with the same TLC.
Once again, many thanks and if we can be of any further assistance please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Quality, value,service simply the best”

Written on: 19/05/2015 by allenjscott (2 reviews written)

Prior to ordering from Thomas Lloyd we tried one of the big chains,what a disaster, after a battle we finally got our money back, then we ordered from Thomas Lloyd superb service from start to finish from placing the order to final delivery, the outstanding quality was noticeablethemomentit was brought in, I can guarantee I will never look elsewherethomas Lloyd have me as a customer for life 5 star value quality and service no one is better. … Read Full Review

Dt225846's Response to allenjscott's Review

Written on: 19/05/2015

Dear allenjscott.
many thanks for your review and we are obviously pleased that you were refunded for your previous purchase and then chose Thomas Lloyd.
We know that made in Britain (or in our case Wales) is best and that the big brand retailers, most of whom purchase their furniture from the low cost economies in the Far East or Eastern Europe, still cannot match our offer. By selling direct to the public in the UK we are able to offer furniture of a far higher quality whilst also providing a much better and more easily communicated all-round delivery and after sales service
If we can be of any further assistance in the future, please do not hesitate to contact us.
Once again, many thanks
Kind regards,
DT
MD

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★★★★★

“delighted over the moon”

Written on: 12/05/2015 by debanddavemontgomery (1 review written)

we spent weeks looking for a new leather suite all the usual stops without mentioning names but all the same finish too soft and cheap looking [sit on the sofa and your knees are at your chest and your bums on the floor no bulk in the cushions ] untill a friend recomended thomas lloyd we picked six diffrent suites but settled for the regent and were pleasantly suprised at the price and over the moon at quality and service no waiting in all day, were told delivery time between two and five and… Read Full Review

Dt225846's Response to debanddavemontgomery's Review

Written on: 12/05/2015

Hi,
many thanks for your kind comments.
I am pleased to hear that you are happy with both the quality and delivery service from us. I am sure your Regent suite will give you many years of comfort and pleasure.
If there is anything else we can do for you in the future, please do not hesitate to contact us.
Kind Regards,
DT
MD

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★★★★★

“Brilliant Service...fantastic sofa”

Written on: 09/03/2015 by SidneyHagan227 (1 review written)

Recently been looking for a chesterfield sofa. Searching everywhere shops online. Came across sofa sofa and found the sofa we wanted at a great price. The added bonus of a home trial was sold for us, we placed the order and with in two weeks we had a phone call with a delivery date. 2 weeks on the sofa turned up. the delivery men had the sofa in within minutes, we checked the sofa and they left with the rubbish. We have had the sofa a week so far and it is brilliant, looks great, really comfy… Read Full Review

Dt225846's Comment

Written on: 09/03/2015

Dear SidneyHagan227,
many thanks for your comments and I am sure that your Chesterfield sofa will give you many years of pleasure.
If we can be of any further assistance, please do not hesitate to contact us,
Regards,
DT
MD

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★★★★★

“Above and beyond....”

Written on: 23/02/2015 by Leafield (1 review written)

Having had several generations of toddlers jumping on it our, ancient but otherwise pristine, 3 seat green leather chesterfield sofa needed its cushions refilling.We ordered the three re filling pads but , as we are also ancient, Thomas Lloyd refilled the cushions themselves, rebacked them and rezipped them for the refill price only.We were kept fully informed as to progress and delivery was prompt and punctual. Brilliant service and we were quite touched by the kindness of it all… Read Full Review

Dt225846's Response to Leafield's Review

Written on: 24/02/2015

Hi,
many thanks for your kind review and glad to hear you were well looked after by our sales department.
I am also pleased to hear that your Thomas Lloyd Chesterfield is still going strong after more than 30 years.
If we can be of any further assistance in the future, please do not hesitate to contact us.
DT
MD

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★★★★★

“Lovely Suite ”

Written on: 13/02/2015 by ChrisJ1969 (1 review written)

Just had my suite from Thomas Lloyd it was the Aspen 3seater & 2seater and am absolutely delighted with it. This is my third suite from Thomas Lloyd and both the other two suites are still going strong. Just like to say a big thank you to everyone at Thomas Lloyd… Read Full Review

Dt225846's Response to ChrisJ1969's Review

Written on: 23/02/2015

Dear ChrisJ1969,
many thanks for your kind review.
I am sure that from your experience, being on your 3rd Thomas Lloyd purchase, you know the build quality of our furniture.
I hope it will give you many years of pleasure,
yours sincerely,
DT
MD

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★★★★★

“A Delighted Family”

Written on: 15/01/2015 by Francok69 (1 review written)

When I was looking to order from Thomas Lloyd I found this review site on Google and I must say I was a little put off by the older reviews. The furniture on the website looked so nice and at prices I couldn't believe so we decided to visit the Thomas Lloyd showroom in South Wales and immediately my worries put to rest. The sales staff in the showroom very helpful and the furniture on display was amazing. We ended up ordering a 4 seater and a 3 seater from the Aspen range. Ordering was very… Read Full Review

Dt225846's Comment

Written on: 23/02/2015

Dear Francok69,
many thanks for your review.
Follow our Care and maintenance instructions and I am sure your Thomas Lloyd Aspen furniture will give you many years of pleasure.
If we can be of any further assistance, please do not hesitate to contact us,
yours sincerely,
DT
MD

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★★★★★

“no hastle three piece replacement”

Written on: 13/01/2015 by rhyslwilliams (1 review written)

Buying a new three piece suite or in our case two, two seaters (consort) is a serious investment, however the process could not have been more enjoyable and swift. We attended the showroom and sat in every chair and sofa until my wife found the one that was comfortable and supportive as she has a serious back problem. It was manufactured and ready to pick up in three weeks. All the staff from the first phone call to the lift into the van was much better than I expected. All at a price I was… Read Full Review

Dt225846's Response to rhyslwilliams's Review

Written on: 22/01/2015

Dear rhyswilliams,
many thanks for your review and I hope your wife is comfortable in our sofas and that they have hopefully alleviated some of her back problems.
If we can be of any further assistance in the future, please do not hesitate to contact us.
Regards,
DT MD

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★★★★☆

“Happy customer”

Written on: 12/01/2015 by DBT178 (1 review written)

Very happy with our new suite, well done to Thomas lloyd on their quality and service!… Read Full Review

Dt225846's Response to DBT178's Review

Written on: 13/01/2015

Dear DBT178,
many thanks for your review.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards,
D Tomlins
MD

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