very poor quality, even worse customer service

Thomas Lloyd - www.thomaslloyd.com
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steve0691's review of Thomas Lloyd - www.thomaslloyd.com

“very poor quality, even worse customer service”

★☆☆☆☆

written by steve0691 on 08/12/2014

the leather quality is very poor. faded patches after less than 12 months of light use which they blamed on me. AVOID!

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Dt225846's Response to steve0691's Review

Written on: 10/12/2014

steve0691,
I am concerned to hear your comments in this review.
Al our leathers are tested and approved to British and European Standard tests for use in General Domestic upholstery, not Light Domestic upholstery, and there is no reason therefore that your leather should have faded with light use after less than 12 months. When our Technicians inspect instances of fading/discolouration on our leathers it is nearly always attributable to the conditions of use of the upholstery. Typical examples of this are allowing pets on the upholstery, spillages, general contamination and the use of inappropriate cleaning products. If customers adhere to our Cleaning and maintenance instructions fading/discolouration should not occur.
Notwithstanding this, if you would like to contact me direct I will gladly revisit your case and come back to you with my findings.
Yours faithfully,
DT
MD

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