Will not return my calls after £4000 sofa is faulty

Sofology - www.sofology.co.uk
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Garethwaters1's review of Sofology - www.sofology.co.uk

“Will not return my calls after £4000 sofa is faulty ”

★☆☆☆☆

written by Garethwaters1 on 02/06/2017

Recently purchased a sofa which costs £4100. Had it less than 2 months and bottom cushions gone completely flat. Technician had been now just over 2 weeks ago and still no response. Spoke with the manager of the Cardiff branch which has promised me she will get back to me at the end of the day. That was 4 days ago now. Phoned her and she says the same thing everyday. Be aware when buying as Their a nightmare to come a rectify a problem. My next protocol is to stand outside the Cardiff branch and try to persuade costumers away and not to waste their money.

  • £4000

    Goods purchased & cost

  • Value For Money

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Sofology's Response to Garethwaters1's Review

Written on: 22/06/2017

Hi there I am sorry to hear about your experience. Please can you send me your order details so I can look into this for you?
I have sent you a direct message with our contact details.

Many thanks

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