Sofology - www.sofology.co.uk Review

Sofology - www.sofology.co.uk
★★★☆☆
3.3
59.0% of users recommend this
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Kearneyfp126's review of Sofology - www.sofology.co.uk

“SECOND TIME AROUND ISSUE. Spoke to two ladies. As...”

★☆☆☆☆

written by Kearneyfp126 on 28/07/2016

SECOND TIME AROUND ISSUE.

Spoke to two ladies.
As per our conversation i mentioned to both that:
First Issue on our sofas are that they are brand new and the arms are very badly creased.
Second issue was a mechanism problem one of the recliner.

We had an inspection done by an independent company who Sofawork called out regarding the issue and the first inspector mentioned that there are problems and i will send them a report but the report which went back to Sofaworks was in their Favour.

We called up again and they sent another inspection call out done by an independent company who Sofawork call out, but it seemed that he was well aware by saying there is nothing wrong.

I then find out from the person I dealt with who has been speaking with me for around half an hour to and hour that one of the inspections was not independent but working for Sofaworks.I then get a lecture on my skin saying my skin and another person’s skin would be different yes it would be but very similar if we were to be the same age as each other. So this was very irrelevant to the issue outline. I mentioned to them that what if the manufacturer would use some skin/leather from a young cow and some from the old?? No answer
This company will do everything not to rectify their problems beware and don’t buy as we are taking them to trading standards now.

OUR SOFAS LOOK OLD AND SHABBY AND THEY ARE BRAND NEW

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Sofology's Comment

Written on: 28/07/2016

Hi there,

I am sorry to hear you are disappointed with your furniture. I do believe the comparison the advisor was making is around the variations in leather tone and natural features. I have sent you a direct email with our contact details so we can discuss this further.
Many thanks, Leah

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Juliestaniland's Comment

Written on: 15/08/2016

Keep at them hope you get it resolved. I had the same thing with what was called belly hide. Kept saying natural characteristic. The sofa looked 18 month old on delivery/second hand. Shocking customer service unprofessional and don't get back to you.

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