Shocking Aftersales service

Sofology - www.sofology.co.uk
★★★☆☆
3.3
From 2434 reviews
59.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Sofology - www.sofology.co.uk

“Shocking Aftersales service ”

★☆☆☆☆

written by on 23/05/2016

Purchased online & phone a Serena sofa and arm chair in Feb 2016,
They forgot to send aftercare products

Both items have loose threads, zips coming apart,

Numerous emails via their online contact us,
Numerous phone calls (most lasting ages and being cut off)
Numerous emails from them, asking for photos and descriptions
All replied to promptly
Then hear nothing
Last contact on phone, tgey said I hadn't replied, yet had my photos on file!!!

Still waiting on response (pre paid envelope for swatch sample) so they can match fabric!

It's now mid May!!

Finance company and small claims next, they can have them back!

SHOCKING

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!