Exceeded Expectations

Sofology - www.sofology.co.uk
★★★☆☆
3.3
59.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Sofology - www.sofology.co.uk

“Exceeded Expectations”

★★★★★

written by on 21/12/2014

After receiving excellent service at Sofaworks Oldham branch when we purchased our corner suite, without high pressure sales but with useful information I then read some of the reviews on here and dreaded the delivery. We were ready for our suite earlier than originally requested and Sofaworks accomodated this. We were advised that we would recieve the delivery between 7.45 and 11.45 and were telephone with enough warning for us to get out of bed before they arrived at 7.45 on the dot. It turned out that our suite was too big to get in but after trying every alternative they managed it with a little help from my resident joiner! They were lovely, very cheerful and determined to get our suite in for us. They more than exceeded what could have been expected from them. They even advised us there were some scuff marks on the feet which we hadn't noticed and immediately contacted the office to arrange replacements. We were rang within the hour by customer services to say they had received the notification and were tracking some replacement feet down for us. Overall extremely pleased with the service we have received.

  • Very good

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

Was this review helpful? 0 0