SofasWorld Reviews - www.sofasworld.co.uk

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Latest Reviews

★☆☆☆☆

“Worst service”

Written on: 09/02/2016

I put one star because it won't let me do it without any! I was told my sofa would be delivered but didn't happen! I didn't hear anything from them. Phoned the customer service who weren't very helpful and then hang up on me! Now, I just have to wait until Monday to figure out where my item is! Stay away from this company (!!!)… Read Full Review

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★☆☆☆☆

“rouge traders ”

Written on: 12/12/2015 by Aleahw263 (1 review written)

All I can say about sofas world is unfortunately I am just starting a losing battle with them. Have done some digging about them and dont know they are still active. They are also sponsored links on amazon & ebay. Ive found four different contact numbers but all get them same message& all cut off after 10min of waiting. Up until about 2013 they showed to be legit. Also check out their fb page users and see for yourself. Maybe is a matter for watch dog rogue traders… Read Full Review

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★☆☆☆☆

“absolutely terrible ”

Written on: 30/11/2015 by Olivia123456 (1 review written)

I was told that my sofa bed would come one to two weeks- It came later. I then got told that i'd be notified an hour before it got delivered, they let me know ten minutes before hand. The bed was made poorly with bits of fabric hanging off. I never even received any screws to put it together! i now have no bed and have to wait over a week before it being it is being collected and a longer wait for a refund. I do not recommend this to anyone, it's a terrible service and quality. Not happy at… Read Full Review

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★☆☆☆☆

“Next day delivery that doesn't deliver.”

Written on: 28/11/2015 by Stephenson351 (1 review written)

My partner and I ordered a set of two sofas, and we paid for next day delivery. We were informed shortly after that the delivery would in fact be the day after that. No big deal, one day extra gave us time to dispose of the old sofa, arrange child care, and have the house ready. We called up on the expected delivery date, and were told that there was no way of tracking the order, but that it would be with us before 6pm. We asked for the name of the courier firm, turned out the name they gave… Read Full Review

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★☆☆☆☆

“Delivery is very bad.”

Written on: 20/11/2015 by 1979McNally (1 review written)

Terrible delivery, don't rely on it. And their call centre is very slow in answering. I should have paid the extra £30 and bough my futon at dreams or some other well established company. Don't buy from them, read the reviews… Read Full Review

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★☆☆☆☆

“Disgusting, Incompetent, Horrendous!”

Written on: 18/11/2015 by darshajoshi (1 review written)

Absolutely disgusted by the incompetent service received from SofasWorld. I ordered a black leather Gemona Sofa bed as i urgently needed one for my sick father who was unable to climb the stairs and access his bedroom, so we thought a sofa bed will be ideal for him. After ordering one from Sofaworld and paying for next day delivery we waited all day for the sofa to turn up. It never came, no phone, no email, no communication what so ever. I then emailed them, received an email 2 days later… Read Full Review

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★★☆☆☆

“Just had a sofa delivered today. missing 5 legs. On...”

Written on: 10/11/2015 by lozzamj7676 (1 review written)

Just had a sofa delivered today. missing 5 legs. On hold waiting for customer services over half an hour. Finally got through to someone who ordered the missing parts. They will be with me in 3-5 working days. I am now without a sofa for 3-5 working days. Lovely… Read Full Review

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★★★★★

“good customer service”

Written on: 07/11/2015 by KobeBuchanan (1 review written)

i have recently purchased two sofas from sofasworld and could't be more pleased with them.exactley what i wanted,no fuss,delivered on time by two helpful guys who positioned it where i wanted.first class service.would definitely recommend this company… Read Full Review

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★☆☆☆☆

“extremely terrible customer service”

Written on: 02/11/2015

1 star is too much actually. But had to choose something. Bought this sofa for my tenant. They complained that the sofa smelt bad, spoke to the customer services, who agreed to replace the sofa for free and we raised a request. The request wasn't dealt for many days and when someone came back to us the price of the sofa had increased, next day delivery for the same sofa wasn't available and they also said they would charge £40 for the exchange which they had originally agreed to do for free… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 29/10/2015 by aldag (1 review written)

I ordered a Big Chill Futon with this company on the 24/10/2015 on next day delivery. Due to the fact that I ordered on a weekend this next day delivery was due to be delivered on the 27/10/2015 between 8am & 6pm so I waited in all day for a delivery that did not happen! I have asked them for an explanation using their contact form with no reply other than the auto reply generated by the form! I have tried to ring the only number that I could find for them however this was a complete waste of… Read Full Review

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★☆☆☆☆

“AVOID!!”

Written on: 25/10/2015 by Wright41 (1 review written)

October 2015 we bought Enzo corner sofa bed. 6 months later sofa looked very bad. Sofa was on Warranty. The cushions were flat, few splits on material (corners), bed- side popped out as wheels are not in the right place and because of that, whole board from bed-side snapped in half. Contacted Sofasworld on the phone, but it was not possible. Every time I waited on the phone about 30 min and nobody answered. Few times I was disconnected. I decided to go online- email with people, send pictures… Read Full Review

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★☆☆☆☆

“Nightmare company”

Written on: 24/10/2015 by Valg51 (1 review written)

Ordered a sofa in August, was told 4 - 6 weeks delivery after hearing nothing and no sign of sofa arriving I emailed numerous times each time receiving standard reply very busy and reply may take up to 5 days, no reply ever received. Eventually I contacted pay pal who I had paid through & miraculously I had a call within two days to arrange delivery. The sofa arrived on the day they said and I was contacted half an hour before so was happy with that. However when assembling sofa found the feet… Read Full Review

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★☆☆☆☆

“Absolute noghtmare company!”

Written on: 27/09/2015

My recliner Sofa's were delivered and they refused to let me examine them before signing for the delivery consignment. Upon unpacking them and assembling the cushions to the bases, I noticed that they were misaligned. Having sent the pictures showing them the fault, them sending Homeserve around to try and fix them; albeit they told me they knew they couldn't be fixed and then Homeserve confirming that the Sofa's were faulty from the manufacturers. I have had nothing short of a nightmare… Read Full Review

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★☆☆☆☆

“delivery shambles”

Written on: 07/09/2015 by Franklinq1988 (1 review written)

Rang company before ordering as I work full-time and had to arrange delivery to co-incide with annual leave. Was assured this would not be a problem. Ordered sofas, booked day off and... waited in vain for 11 and a half hours. No sofas. Rang Sofasworld repeatedly. Was advised that sofas would be delivered the following day instead. Told them I would not be there BECAUSE I WORK... unlike this company which doesn't. They have zero understanding that customers do not sit at home for days on end… Read Full Review

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★☆☆☆☆

“Awful Company - Do not use!”

Written on: 17/08/2015 by Woodruffwe444 (1 review written)

After reading the review on Feefo we decided to order via Sofasworld. We were impressed with the express delivery service on offer. We ordered 3 weeks in advance to ensure we would have the sofa delivered on our move date. My partner took the day off as we are on a 3rd floor flat - the company had confirmed they only deliver to 1st floors. We were impressed with the price for a corner sofa. I had not heard any more from the company once ordered and therefore I presumed all was ok. On the… Read Full Review

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★☆☆☆☆

“Incapable of delivering”

Written on: 12/08/2015 by JamesHampshire (1 review written)

The website advertised that we could select a date in advance for delivery but apparently this wasn't the case for the sofa we ordered and were told we would get a call in about 2 weeks. Instead of receiving a call we just found a note through the door saying we'd missed the delivery, surprisingly we were at work during the week. On the note was a number to call which, no matter how many times you ring, was never answered. So I called the company, which means half an hour waiting to be put… Read Full Review

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★☆☆☆☆

“worworst service ever known on my 53 yrs of life!”

Written on: 14/07/2015 by JS24d61 (1 review written)

I Cant even write down in full the absolutely disgusting experience we had with Sofasworld since I placed my original order on 31March 2015. I finally gave up and demanded my money back on Friday 10th July and still don't have my sofas. A catalogue of disasters incl damaged sofas wrong delivery dates and days. Wrong sofas delivery and non delivery of sofas. We are back to square one with no sofas after 3.5 months. I can only advise people not to.use them. A shame really as I did actually love… Read Full Review

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★☆☆☆☆

“Customer Service an absolute joke”

Written on: 09/07/2015 by Hailies382 (1 review written)

I have been forced to give them 1 star in order to write a review but I would in fact give them none - my settee was delivered 9 weeks ago with the wrong cushions. I am still waiting for it to be collected, I have lost count of the number of times I have emailed them and still no joy - I am constantly having to chase them to try and get this resolved. To say it's a joke is an understatement… Read Full Review

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★☆☆☆☆

“Poor service. Poor product. Poor support.”

Written on: 04/07/2015 by 464Hartley (1 review written)

I ordered a reclining sofa and two armchairs at the beginning of January 2014 in what was advertised as a sale. After 6 weeks and many calls I got part of the order. After 8 weeks I finally got full delivery and a discount for my troubles. After 5 months of use the chairs started to lean to one side. Now 14 months later part of the reclining mechanism has broken. With 12 months guarantee covering upholstery only and no guarantee on the mechanism, the chair is headed for the dump. I see that… Read Full Review

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★☆☆☆☆

“Wish I'd read the reviews before ordering :(”

Written on: 14/05/2015 by Fournier460 (1 review written)

Safasworld have our money, the delivery firm have our sofa and It looks like we are getting niether for the foreseeable future. After having a day off work and it not turning up, then having another for them to say its not coming, we are no closer to finding out when it will be coming. Sofasworld have said WE have to pay a charge for a refund, and the delivery firm have said they dont know when its coming, have no idea however they will call us ON THE DAY??!! Complete joke, wish I hadnt… Read Full Review

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Lucyloo800's Comment

Written on: 18/05/2015

Quick update to my review. After another 2 days off having being promised delivery on both occasions. Im now told it wont be coming today because its been damaged.

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