Slide Wardrobes Direct Reviews - www.slidewardrobesdirect.co.uk

★★★★☆
4.4 / 5
85% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Slide Wardrobes Direct www.slidewardrobesdirect.co.uk

Slide Wardrobes Direct www.slidewardrobesdirect.co.uk

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Latest Reviews

★★★★★

“Great service!”

Written on: 20/12/2013 by mblock (1 review written)

Brilliant company, great help from the designer who was always available on the end of the phone to help with queries regarding fitting and also very helpful (and entertaining) in the initial design and choosing. Thank you and would recommend you!… Read Full Review

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★★★★★

“Great company , lovely wardrobes.  We would like to...”

Written on: 10/12/2013

Great company , lovely wardrobes.  We would like to thank you for the help and advice you gave us recently when buying our sliding wardrobe doors. Now that they have been fitted we are very happy with the end results and we would not hesitate in recommending your company, many thanks… Read Full Review

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★★★★★

“"We have been so pleased with our Wardrobes we wanted...”

Written on: 03/12/2013

"We have been so pleased with our Wardrobes we wanted to send some feedback, we really didn't think it would be so easy and were worried about getting it wrong like most people i suppose! However we were pleasantly surprised by the level of service as well as expertise when choosing our wardrobe and interior fittings making it simple.Now that the Wardrobes are in they look fantastic we are absolutely delighted with the quality and the finished result, we look forward to dealing with you again… Read Full Review

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★★★★★

“Excellent Company”

Written on: 02/12/2013

Really wanted to share my experience with this fantastic company, they were so very helpful throughout the entire process from ordering through to delivery the whole thing was faultless. I was so apprehensive about ordering such a complicated item such as wardrobes online but they really made it simple which made me feel a lot more confident about placing an order with them,i was called by their delivery driver who was also lovely ! Nothing is too much trouble for these guys,thank you i would… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 02/12/2013 by diyer44 (1 review written)

The doors are good but the service is 'terrible'. Rude staff,no customer service. Don't be fooled by the promotions, discounts only bring the price to what they should be! Look for a similar product elsewhere, they're just not very nice people. Not even worth 1 star! … Read Full Review

Slidewardrobesdirect's Response to diyer44's Review

Written on: 02/12/2013

A real shame, you sent us this email on Nov 13th:

Hello,
I am delighted with my recently delivered order. Been installed and looks great.

Was wondering about the iPod speaker?

Regards

As we explained over 2 emails, We run this promotion in October, Orders over £600 qualified for a free ipod speaker, your order was under £600 and therefore it did not qualify for the Ipod speaker.
You got however a £66 discount Plus free delivery (total cost £126)
We are sorry you are disappointed, but even though we tried to explain the rules of the promotion you were abusive on the phone and threatened to leave a bad review when 2 weeks ago you notified us via email that you were delighted with your order.


Kind Regards

Slide Wardrobes Direct

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Diyer44's reply to Slidewardrobesdirect's Comment

Written on: 02/12/2013

Many thanks.
As I said, the doors are good but you are not.
It took me 4 emails to even get a response from you.

And as this site asks: Would I recommend you to a friend?
Absolutely NOT

My opinions and I'm free to make them. Nice doors, NOT very nice people

Regards

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Slidewardrobesdirect's reply to Diyer44's Comment

Written on: 02/12/2013

Our system is showing your first email from 13th Nov. and again the same email today at 11:44am with the same content:

Hello,
I am delighted with my recently delivered order. Been installed and looks great.

Was wondering about the iPod speaker?

Regards

We responded to this email at 11:57 once we realised there must have been some confusion about the fact that your order was less than £600 and therefore did not qualify for the Ipod Speaker.

That's 2 emails, not 4, we are sorry we didn't respond to the first email, but the question: "Was wondering about the Ipod speaker?" was not entirely clear to us given that your order did not qualify.

Promotions are run on a regular basis and depending on the goods you purchase, cart value etc, some orders qualify for certain discounts, others don't. In your case, your order qualified for Free delivery and £66 off, unfortunately, it didn't qualify for the Ipod speaker.
If that makes us not very nice people, we are very sorry

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Diyer44's reply to Slidewardrobesdirect's Comment

Written on: 03/12/2013

Thank you very much once again.

I find it fascinating that you are so keen to respond, and so quickly now that my review of my experience in dealing with your company have been posted.

For the record and for the judgement of others reading this, your promotion offered a iPod speaker on 'orders' over £600. My order came to £660. In addition to the 'iPod' offer, my "order qualified" for other discounts; free delivery, 10% on the style I picked.

Yes, perhaps there was some confusion, and that is what I was trying to clarify, but you chose to be rude and offensive.

I understand that I am not going to receive the promotional item for which you told me I qualify.

Or perhaps there's a bigger reason - with a little research I can see that your companies Cash Assets, Net Assets and Current Assets have all gone DOWN over a period since Jan'12 whilst the companies Current Liabilities ( the amount owed to others) is UP.

I wish you all the very best in these difficult times.
Customer service plays such an important role in peoples decision making when there are so many competitors around.

Finally - Would I recommend this company to a friend?
NO

Regards

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Slidewardrobesdirect's reply to Diyer44's Comment

Written on: 03/12/2013

Your order came to £594, it didn't qualify for the free speaker.
Thank you

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Diyer44's reply to Slidewardrobesdirect's Comment

Written on: 03/12/2013

Thank you Mr Evans.

You have made yourself very clear.

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Report this review Read 6 Comments
★★★★★

“A truly great find”

Written on: 22/08/2013 by JaneyHobbs (1 review written)

Having completed the installation of our new wardrobes I can only say WOW ! From the very simple ordering process to the per booked delivery the service I received was fantastic, the choice of colours is bigger than any of the other companies as well as the fact that they actually make the doors rather than just retailing them like so many of the websites out there something that really makes a difference in my opinion , I am absolutely delighted with my sliding doors a big thank you to you all… Read Full Review

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★☆☆☆☆

“ordered my doors in a soft white got a sample sent...”

Written on: 05/08/2013

ordered my doors in a soft white got a sample sent beforehand and yes the colour was a soft white however when the doors arrived they were more like a soft green I hadn't noticed beforehand as they were hidden behind some cappuchino doors that were also ordered. I rang up slide wardrobes direct and told them I wasn't happy and could they come out to look at the doors and the sample that they sent me as I have had 8 people look at the doors and the sample who all agree that the sample is white… Read Full Review

By Slidewardrobesdirect

Written on: 05/08/2013

Dear Guest:
We do NOT block any customers from contacting us. If you are indeed one of our customers, please send an email to us and we'll be more than happy to deal with your query.
Kind regards
Slidewardrobesdirect

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★★★★★

“Great Service”

Written on: 24/04/2013

Just wanted to say how pleasantly surprised I am with our new sliding wardrobe doors. Excellent product, excellent service and excellent delivery… Read Full Review

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★★★★★

“Fantastic quality and service”

Written on: 26/03/2013 by Browny40 (1 review written)

I can't begin to tell you how pleased I am with the doors I have just received from Slide Wardrobes Direct. My requirements weren't particularly straight forward either as I have a built in Ikea wardrobe interior that I wanted to complete with sliding doors. The interior has drawers, so I needed wardrobe doors made to a very specific size so that I could still open the drawers. I spoke to [name removed] and explained what I needed and he sorted the order out over the phone. He was very… Read Full Review

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★★★★★

“Delighted”

Written on: 03/10/2012 by Alan13 (1 review written)

Hi, Just like to say how delighted we are with our new sliding wardrobe doors. We had them fitted yesterday and they look stunning. Your service, quality and price were first class. The doors were delivered almost to the minute indicated. The van driver was cheerful and polite although speaking to him he had already had a long day before he arrived at us. He was happy to wait while I checked the doors and even advised on best position to store the doors safely in my garage until… Read Full Review

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★★★★★

“Great product, speedy and excellent delivery service.”

Written on: 12/09/2012

Hi. Just to say thanks for the speedy and excellent delivery service. All installed and look amazing. Have passed on details to friends. Thanks again Gary … Read Full Review

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★★★★★

“why go anywhere else?”

Written on: 07/05/2012 by dandridge (1 review written)

It was an absolute pleasure to deal with this company, their sales staff were helpful and knowledgeable making the process so much easier. A big bonus was their showroom which has dozens of lovely door styles and finishes and i was able make a decision swiftly.The doors were delivered in ten days and were extremely easy to fit even by a relative novice to the wonders of diy.I chose the vertical minimalist with cream crocodile skin and pearl white glass and i can honestly say they are the most… Read Full Review

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★★★★★

“Fantastic quality, very pleased.”

Written on: 03/05/2012 by rockdiver (0 reviews written)

I would just like to thank you, for the spot on service and high standard of workmanship on the sliding doors,which were made to measure by you. They fitted to perfection, and I could not believe how easy they were to hang.The Relax hanger bars and shoe racks which I chose for the inside of my fitted wardrobes were easy to cut to the sizes which I needed, and also give some leeway on the measurements. The shelves were also easy to fit giving me the scope to to have a narrow depth or a deeper… Read Full Review

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