False Delivery Times, Lack of Respnse & Customer Service

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Simply Bar Stools www.simplybarstools.co.uk
★★★★☆
4.2
From 428 reviews
84.0% of users recommend this

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NiaKirkpatrick's review of Simply Bar Stools www.simplybarstools.co.uk

“False Delivery Times, Lack of Respnse & Customer Service”

★☆☆☆☆

written by NiaKirkpatrick on 21/10/2016

Placed an order that was supposed to be next day delivery, 7 days later still no sign of delivery. Contacted them via their online customer support chat and was advised that they would look into the order the following day and confirm when delivery would be made. No contact was made and no communication was received, contact them again only to be advised of the exact same response, which makes me question whether there is a real person at the end of the online customer support or not. Asked for a full refund and was advised that they couldn't help and that I need to call them. Poor customer service and the next day delivery isn't quite what it would seem in my experience.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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