written by on 04/09/2016
DO NOT BUY FROM THIS RUDE COMPANY
Absolute disgrace, especially your Huddersfield store. Bought laminated flooring in December, got fitted by your nominated fitter (his bill included in your invoice) by January it was really bad. Call him back refitted few boards. and said all your boards are of poor quality he cannot do anything. Contacted your Huddersfield store to know surveyor will come and inspect next week ( that week never came).later they told us to contact head office, which we did only to know have to contact local store. just been played like football.
Rude behavior by store, customer care (store manager, receptionist, the person I dealt with from customer care, the whole lot need out of business if you like my opinion).
now your head office saying apparently we had our own fitter, and we brock and chipped the floor at our home. WEHAVE TO REFIT THE WHOLE FLOORING AND YOU SHOULD PAY FOR THIS.
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