AVOID LIKE THE PLAGUE - SHOCKING AFTER SERVICE..!

SCS Sofas - www.scssofas.co.uk
★★☆☆☆
1.6
16.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Falski01's review of SCS Sofas - www.scssofas.co.uk

“AVOID LIKE THE PLAGUE - SHOCKING AFTER SERVICE..!”

★☆☆☆☆

written by Falski01 on 10/04/2015

Purchased an Endurance suite in October 2015. Cushions not re-shaping properly, even when left over-night. Solihull store arranged inspection Jan 02 2015. Technician came out and replaced springs in right hand side of 3 seater and said cushions were fine because they're memory foam..!

The technician said the left hand side would need re-springing but he wasnt doing it that day, ''someone else will have to come and do it, the office will ring you''... Well.. they did, weeks later and arranged a call for March 17th..!

On March 17th the technician rang saying he wouldn;t make it due to him being involved in an accident - he said the office would call to re-schedule... Well.. They did, ON APRIL 10th...!

LET'S RE-CAP - FIRST VISIT 02 JANUARY 2015, MOST RECENT CONTACT FROM SCS 10 APRIL..! PROBLEM STILL NOT RESOLVED.

Well.. They didn't, a third party technician did from an organisation called FIRA, we agreed a date, however he couldn;t confirm a.m. OR p.m.

I called the store to arrange a convenient time for ME not THEM... the saga continues, I'm waiting for the Solihull store manager to call me back as I type. Avoid SCS like the plague, make do with your existing suite OR save up and buy something elsewhere..!

  • £2000 (Cash)

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Was this review helpful? 0 0