awful service AVOID

“awful service AVOID”

Written on: 12/07/2012 by MissDevlin

About 10 weeks ago today me and my partner ordered a cambria corner suite from SCS in stockport which we were told verbally by a Regional Manager
"BARRY ALDRIDGE" That it would arrive in 3/4 weeks and would come in 3 pieces as i explained that i lived in a second story apartment and we had no sofa at the time.
It infact came 6 weeks later than they orginally stated and it was the complete wrong colour and only came in 2 pieces,
we sent the sofa back to the store and asked for a refund the manager of the stockport branch "iAN TURNTIN" Said to us "There is no way youll be getting your money back from my store and you got the sofa you asked for"

even though clearly stating on the order form and delivery form the colours were meant to be chocolate,mink and black but what arrived was grey and purple he then tried too convince us that purple was infact what mink and chocolate stood for, which is ludicrous - this was due to the fact he didnt have the sofa in his show room and we'd seen it online - it was also disbanded so there was no picture evidence to prove we were right on their website - however we rang a few stores in hope one might still have a few in stock along with the swatches - we found one and got picture and video evidence the colors were right - once we provided him with this he then backed down and gave us our refund - however the whole process was an complete and utter joke and unnecessary stress.
The shop knew they'd made a mistake as the day it was delivered - my partner took pictures of the color that had arrived and a picture of the delivery notes - when we went to the shop that day they said they'd order our correct sofa again and it'd be here in yet another 6 weeks - tunes were changed uncountable times at ScS - the staff are snakes, and their customer skills seem to vanish once you've handed money over.