NO CUSTOMER SERVICE once they have your money

SCS Sofas - www.scssofas.co.uk
★★☆☆☆
1.6
16.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

lauraspencer6's review of SCS Sofas - www.scssofas.co.uk

“NO CUSTOMER SERVICE once they have your money”

★☆☆☆☆

written by lauraspencer6 on 24/02/2012

Organised fitting of carpets for our 3 bedrooms for a Sat to co-incide with moving into a property on the Mon (where carpets did not already exist). Had call from ScS on the Wed before to confirm my carpet fitting for the Sat- great. On the Sat had not heard by lunch time so phoned the store (Stockport). They informed me I was on the list and could be contacted any point up until 6pm. Not heard by 3pm, so phoned again, receptionist said she would check and get back to me. She did not. Called a 3rd time at 5:15pm, was abruptly put through to the carpet department and told that, in fact, the carpets were not with the fitter and the fitting had not been instructed for that day and would not be done. I was told it would be 'chased up' on the Mon. This was not an option since we had removals on the Mon for all our furniture etc into the rooms. I was then told I should tell the removal men how to remove the furniture and the fitter would be there between 8-9am so ensure it was done before removals arrived. The fitter did not arrive until 9:20 and removal men had to wait in van for over an hour while fitter finished - had to pay extra £100 for the delay. My mother had to take the Mon off work to be there for the fitter since we were packing up our house. I went into the store (9 months pregnant and on crutches to add to the fun) on the Tue and explained all of this to the Sales manager as relevant manager was not there, pointing out that I had been contacted and contacted the store at 3 points through the day and nothing was done. Maybe if something had been done at lunch time when I 1st phoned then it might have been sorted a bit quicker. The relevant manager phoned me the following day and, after a lot of contemplating and time wasting, told me that they were not going to do anything about the situation and that they would NOT be provided me with any sort of gesture or compensation for the poor service recieved, despite us still needing to carpet out front room and the landing, stairs and hall (not great business sense either). The excuse was that they had only just started doing carpets since boxing day and they had had a bad week in the run up to my fitting. I then read some of the reviews and realised that maybe I should not have bought from ScS as people having much worse experiences had been treated very pooly and there does not seems to be a customer service policy or even attention to the problems with this company. Problems are ignored, not resolved and, once they have your money, there is NO aftercare or resolution to any problems experienced. I find this very poor in the current financial climate where companies should be delivering high quality customer sevice to attract and retain custom. ScS do not deserve to be in business and should not be trusted with people hard earned, hard saved money. Avoid.

  • Carpets - £900

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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