Very poor customer service

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Rooms To Go www.roomstogo.org.uk
★★★☆☆
3.4
From 132 reviews
61.0% of users recommend this

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inkose's review of Rooms To Go www.roomstogo.org.uk

“Very poor customer service”

★☆☆☆☆

written by inkose on 27/07/2013

We bought a sofa from this company less than a year ago and the middle collapsed after just a few months use. When you call their 'customer service' number you get a messaging service only. All they can do is keep taking your messages asking someone, anyone, to return your calls. I did this three times, before emailing them through the website - still no reply. A few weeks had now passed, and so I called again, left another message ......... one month on and still absolutely nothing from the company. DO NOT BUY FROM THIS COMPANY!

  • Goods purchased & cost

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  • Value For Money

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