written by LeoHawkins on 25/08/2014
We recently experienced a difficult problem, having received a damaged self-assembly package. (order 809457)
I wish to record our sincere appreciation to your member of staff, who phoned me on a Sunday to discuss the situation. Thanks to her patient understanding and willingness to help, we soon arrived at an agreeable solution.
In my latter career with a major company, I was a General Manager responsible to the Managing Director for settling all customer complaints in my area, So?I am well aware of the best way of satisfying such customers, and I consider that this person is an asset to your organisation, ensuring that your reputation for good customer service was fully upheld.
No doubt you will pass on my thoughts to her.
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