Bought a sofa which we were told would be solid without sagging. Totally untrue. When we received it was broken after months of waiting. Fixed on site. Wish I had returned. Have had a man out today to assess who was obnoxious and rude. Never buy from them and I totally will never recommend again to anyone.

We had a bookcase delievered on 23rd Feb last week, and had paid £30 for the room of our choice. 3 guys brought in the huge, but filthy dirty box (clearly had sat in a warehouse for months), took it to the room we chose, but then said that's it, we don't unpack. We were shocked. had just had the house decorated, and now they left, and we had to drag the box back out of the room to our hall, to have room to unpack it - not easy, and dispose of all the filthy packing and put the bookcase back - then we complain - oh and you can't leave a google review, they just use trustpilot (i.e. so they can avoid bad reviews, filter them and make things look better than they are)

We bought a sofa for just under £2000. We had to order the additional delivery (£60-70) as the only standard delivery they offer is on a Monday and we both work all day on a Monday so this wouldn't work. When the item arrived we got half of the sofa in and the foot stool to then be told our other half isn't in the van. Not the delivery drivers fault as they didn't load the van. The earliest they could then redelivery the next part was the following Tuesday. Which isn't good enough when we have events planned after moving into our new home. When talking to customer services the best they can offer is a £50 voucher (which is less than our FAILED delivery fee) which will only buy one or two items at their store. When quite frankly I don't want to give them any money. The customer service manager (whose name I'm not allowed to put in this review) couldn't refund our delivery fee and now we're left with only option of waiting and then spending more money in there shop as we don't need the items the £50 voucher would buy. Atrocious service and we're discussing a full refund of the whole sofa and experience because you do not deserve our money.

Appalling company, appalling customer service. My elderly grandmother waited 3 months for her sofa to be delivered following moving back to the UK, relying solely on the stools that she was able to bring back. Upon delivery of the sofa, the wrong sofa was delivered and the next available delivery was another 3 months after this. Having shared with the company the situation, we were informed my grandmother would receive compensation as well as being able to keep the incorrect sofa as a goodwill gesture. We were continually fobbed off when chasing an update on this ("we will call you tomorrow" or "the handling agent isn't in the office right now") before finally being told the most we would receive is a £50 in-store credit coupon for a company we would never dream of using again. Please avoid at all costs.

We have purchased from OFL a number of times over the years and had no problem with the service provided or quality of furniture supplied. Of course, this was prior to OFL being taken over by Davidson Kempner. The company has now clearly lost interest in customer care and their product quality which has drastically declined. So, having ordered 2 settees on 12/11/22 with a 17 week wait time as manufactured in Vietnam, we received them in March only to find half of the recliner settee was a different colour and material. We couldn’t believe this but it apparently happens more often than you would think. We also couldn’t believe the delivery guys broke our front door threshold and didn’t even have the decency to tell us! We were eventually passed to OFL’s customer relations team as customer services were not helpful. The settees were reordered and we were assured we would have a smooth journey moving forward as the customer relations team would now oversee the replacement order and this time the settees would go through a rigid quality check to ensure they were not substandard, faulty or a mismatch. When we received the replacement settees 17 weeks later in July (after they went through the quality check) one shoulder of the 2 seater did not slot in properly leaving an unsightly gap and the 3 seater electric recliner settee made an horrendous screeching noise which worsened the more the recliner button was pressed. At least the fabric matched this time! Homeserve were sent out to inspect and advised the motor was operating correctly and the noise was due to the settee being over padded causing the fabric to rub!! The technician proved this by separating the two sections and operating the recliners and sure enough, no screeching noise. He said the noise MAY fade through time but could not guarantee this. We could not believe we were in this position, especially when the settees had “allegedly” been quality checked. Turns out the “quality check” was just to ensure the pieces matched – the settees were not fully assembled with recliner mechanism inspection. We therefore cancelled the order. A time slot of between 7pm-10pm was allocated for the collection of the OFL faulty settees. Again, not happy as we didn’t want strangers in our house when we were about to go to bed but this is just another example of the disrespect OFL show customers. We shouldn’t have had that time slot forced on us. We then discovered the settees would go to landfill, again this is not uncommon. An environmentally responsible business??? …. I think not. Regarding customer care, you are not given a specific customer relations team member to deal with your issues which simply adds to the frustration. Every time I sent an email seeking information, I found a missed call on my phone. I repeatedly advised my phone is on silent as it is not convenient for me to take calls and that I want written responses to my emails but this instruction was ignored. I have never experienced a company who respond to emails be telephone, very unprofessional. There was also a great deal of inaccurate information provided that I had to seek clarity on, again frustrating. On the occasions I was forced to call them in response to voice mail messages, I was left on hold for long periods before eventually getting through only to then be bombarded with securing questions before they would discuss what “they” called me about! At the end of this fiasco I was advised as the order was cancelled there is nothing to offset financial compensation to so we were “awarded” an OFL in store voucher (don’t laugh). This was to compensate for the months of stress, anxiety, inconvenience, upset, telephone conversations and the vast paper trail of emails. A voucher is of course useless to us as we will never shop with OFL again but guess what …… we can inflict pain on others by giving it to someone else to use!!! Will NEVER purchase from OFL again.

I bought the Willow Light Grey bedroom suite: 2 five-drawer units, 2 bedside tables and a kingsize bedframe, totally well over £1500. Some 8 months after delivery, the paintwork is scratched along the bed frame, a chip of wood has splintered off the bottom of one 5-drawer unit, a chip is about to come off the corner of the other 5-drawer unit, and a small circle of paint has dissolved from one of the bedside tables. I am an experienced homeowner and have furnished homes for over 20 years. I have never before had any problems at all with any furniture. Although their paperwork says "We guarantee all Products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery" this does not seem to be the case. This is exceptionally poor paintwork and finish, the company have not been transparent in their policy (the time I phoned up, on 8/9, I was told the problems were covered and an engineer would come over) and I will never shop from Oakland again.

Delivered today and I am very happy. Delivery was very well organised. They kept me informed about my delivery with regular updates. They arrived when they said they would and the two chaps were very polite and efficient. The sofa is extremely comfortable and not too low to the floor so easy to get out of. The reclining mechanism doesn't tip too far away so no bashing into the wall; very clever mechanism. The quality is very good and only time will tell how it will last. The seating seems very robust and my husband is a huge man and says it is the most comfortable sofa he has ever sat on. All in all a big thumbs up.

Awful service please read the reviews and use a different company. Can't be long until these guys shut down. Save yourself time and money and get better furniture

Had an oak table and with one month the varnish started to peal. Submitted pictures online, no response for a month. I then chased it and they said they would send someone around to look at it. Homeserve showed up today and said they have to invalidate the claim as the table was wiped with water and a bit of white vinegar. Apparently your only supposed to use water only to clean it and no products as told by homeserve. There was no mention of what to use as instructed on website. So now I am left with a £700 table with loads of pealed varnish. Not recommended to buy from these guys, very expensive and awful customer service.. I will put in a complaint today.

two sideboards and a coffee table ordered november 2022. the first two were eventually delivered but damaged. because of the long wait and unwilling to wait even longer I glued the end back on the coffee table and repaired the chipped legs on both pieces. after a wait of 6 months we finally received the second sideboard today. furniture is made in vietnam and imported which explains why o/f don't know what's arriving or when. I assume damage is caused en route.If you order from o/f their delivery dates are meaningless and you have to expect to receive damaged furniture. the driver who delivered today confirmed that his company aren't fit for purpose and confirmed they regularly have to revisit to collect damaged furniture. we will never use o/f again and friends and family have all been warned. a company relies on repeat business and good reviews to thrive.

Purchased some wooden furniture and the solid wood coffee table cracked after a month of use - spoke to customer services who came out to view the damage. As I was having windows fitted the same day as the inspection, to avoid the inspector getting in a room of dust I moved the coffee table from my lounge to my conservatory so he did not have to deal with both the noise and the dust. After reviewing they claimed the crack was caused by general wear and tear and they could not offer a replacement! Completely unacceptable and now they are saying its due to the coffee table being in a conservatory which has too much light when I clearly just moved it there for ease of inspection! Did not listen to what I was saying to them and now I have a £400 cracked coffee table and no replacement, an absolute joke. Whatever you do, do not buy from this store - furthermore do not get pulled into purchasing the extra cover / warranty as I paid for this and they still have not covered the faulty coffee table. I spent a lot on multiple furniture items with them and would advise everyone to avoid this company.

Purchased and armchair. When it arrived the front legs were clearly incorrect as they were identical not mirror images for left and right so the screws on one leg were on the back and another on the side. Contacted OakFurnitureland who sent a Homeserve engineer who agreed to order a replacement set of legs. Three weeks later, having heard nothing, I phoned Customer Service who said that Homeserve had contacted the manufacturer who said there was new spec and the legs were correct. Not only is this not the case, but also we had not been informed of this decision. While the armchair is usable we are very dissatisfied and will not use the company again.

I am absolutely disgusted with Oak Furnitureland. We ordered a module corner sofa on 16.10.22. We paid for premium delivery for -24.2.23. 18 weeks we have waited. On Tuesday 22nd February they confirmed our 3 hour delivery slot for Friday. On Wednesday evening I was emailed and told parts were not available. They told us only 4 out of 5 parts of the sofa and I will have to wait another 15 weeks for the order and they have cancelled my delivery. How have they only just discovered there is a piece missing the day before delivery? They had our money for 20 weeks. We were offered no interest on the money and only offered a discount if we reordered and waited a total of 33 weeks for delivery which was not guaranteed. They are a law unto themselves and can do what ever they want. They are not part of any ombudsman group so complaints are pointless. Avoid at all costs.

Ordered a bookcase, delivered ok fitted together well. However, the small round oak plugs that cover the screws were missing. Made at least three phone calls to get the missing plugs sent - nothing arrived despite firm assurances that the parts are being despatched. This has been going on since November 2021 - what a terrible piece of customer service!

Nightmare service. Bought table & chairs (nearly £2k). Delivery date they gave me was 21 November. Stayed in but nothing arrived and they did not contact me. Eventually rearranged delivery for following week but when it arrived delivery bloke told me table was faulty and needed to be returned. I kept the chairs. Delivery was arranged again for today but delivery bloke told me he didn't have all the parts on board so he wouldn't be able to assemble it. Delivery arranged again for this Friday - I'll let you know if OK. Along the way I got the impression from them that things go wrong very often. When I spoke to a customer services manager (Rickard something) I asked for a director level person but he told me that they were not "customer facing". Maybe that's their problem - they feel no pain at the top and clearly have no wish to get involved with their customers.

The buying process in the showroom was lovely and smooth - in hindsight because they haven't yet parted you from your hard earned money. Everything thereafter has been a complete nightmare, requiring me to pay several last minute 'fees' (Even though I paid in full at the showroom) and take FOUR days off work to receive my order of TWO items. Had a call 2 days before the first delivery saying it had been cancelled due to underpayment. Rather than use the MONTHS they had between order and delivery to get this clarified, they instead cancelled on short notice THEN followed up with a call to demand extra payment. The showroom had assured me that my two items would be considered as one order and thus one delivery fee, and everything was paid in full on the day. The agent on the phone said otherwise, and would "get back to me". After not getting back to me, and having to chase them for an answer, the additional payment demanded had now INCREASED by £100! At least one of my orders has turned up today.. except with half of it missing and coming in two weeks time...

The furniture arrived and it could not fit up the stairs, I wish they fronted the fact that the furniture is not flatpack. The wardrobe was 144kg... You can't do that without help. Also, when it became apparent that it wasn't happening, I was told that if I returned it I could get a full refund, and that I would be called immediately to discuss it after they had contacted customer service. The delivery drivers left, no call no nothing, I waited around before calling this company at which point I was told I was not getting a full refund, they were going to charge me over £100 for the privilege of being able to sell my furniture to someone else. Awful. 

I ordered a wardrobe from Oak Furnitureland and paid in full including £99 for room of choice delivery and agreed a delivery date of 24th June 2022 which Oak Furniture Land confirmed by text the time of delivery between 5pm and 8pm the day beforehand. I also ordered a chest of drawers and bedside cabinet online which was to be delivered on 6th July 2022. On the day of 24th June there was no delivery of the wardrobe. I contacted Customer Services and after waiting for 90 minutes for someone to answer the phone I was told the wardrobe had been marked as being delivered even though it hadn't been. I contacted the store that I ordered it from and was referred back to Customer Services. I eventually managed to speak to someone with customer services after another 60 minutes wait on the phone and agreed that the wardrobe had not been delivered and agreed a new delivery date of 6th July 2022 and a rebate of £99 for late delivery. On the 6th July Oak Furnitureland delivered the chest of drawers, the bedside unit but could not deliver the wardrobe as the delivery men said that they could not take the wardrobe upstairs as they were not allowed to lift the wardrobe over the bannister. When I was told this I told the delivery men to return the wardrobe and I would ask for a refund from Customer Services. When I checked the drawers there was a large crack down the side so therefore I returned both items to Oak Furnitureland and contacted Customer Services for a full refund. Oak Furnitureland provide poor Customer Services and delivery services and do not fulfil their obligations. I would not recommend this company to anyone.

Expensive, quality furniture which looks nice. However the drawers for all of the bedroom set we bought are very small with lots of wasted space behind them, disappointing that wont be as functional as we were hoping. Delivery charge is too expensive, and our first delivery men struggled getting the chest of drawers upstairs so apologised and left as we hadn’t paid for an extra unpackaging option. Good if you want the look but not the storage!

Awful experience all round Terrible service and after care bought two sofas in January delivered in April one was broken so have had four attempts to replace each time they deliver the wrong colour sofa so doesn't match the other one the last time they delivered two new sofas they come in two halves so four halves in total three were matching one was a different colour they said just take one of the original halves from the original order and put it with the new ones even though the original are now nearly six months old. Terrible customer service on the phone called a liar by one of the managers have now cancelled whole order and gone elsewhere do yourself a favour and never shop here