OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
14370
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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Latest Reviews

“ Orrick 3+2 Chest of Drawers, Damaged on Delivery ”

Written on: 23/02/2017

Rang number on card left by delivery men minutes after removing packaging. I was asked to email photos of damage the front left corner was damaged, which I duly did. I then received an email asking me to send photos again but with a marker so as to gauge size of damage, at this time I might add the damage is slight but damaged all the same, again I emailed the photos and waited and waited for a reply. When none was forthcoming I sent a query to customer services via Oak Furniture Land… Read Full Review

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“Poor Customer Service”

Written on: 07/02/2017 by Cordell131 (1 review written)

The products may be good and the delivery organised, but their attitude to customers is terrible. Having ordered a wardrobe and arranged delivery, I immediately got a text asking me to ring customer service about my delivery. Thinking there must be some problem, I did so. Having spent over 10 minutes in a queue to be answered, I then found that the company just wanted to sell me accidental damage insurance and furniture polish. I consider that to be a disgraceful disgraceful and dishonest way… Read Full Review

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“Not fully assembled”

Written on: 08/01/2017 by GemmaTownsend (1 review written)

We had just moved house and needed new bedroom furniture suite in hurry. Spent thousands on wardrobe, bed, bedside tables, blanket box, chest of drawers. Boxes arrived on time but the packaging is over the top. Triple wardrobe consists of 3 boxes 58kgs, 51kgs and 31kgs. They do advise that there is a packing board on bottom of 51kgs (which states this way up) so you have to upend to undo screws. You then have to lift 51kgs up onto top of base with nothing to hold on to.They do not provide a… Read Full Review

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“customer service OFL”

Written on: 29/12/2016 by JulieF1801 (1 review written)

I cant praise OFL Customer Service enough. I have furnished most of my house with OFL goods and couldnt be happier. Not only are their goods top quality but their after sales team are too. I have just discovered woodworm in one piece of furniture. I called customer service, sent a few pics and within an hour the team have arranged to collect and replace my damaged piece. I can safely say OFL are the best company i have ever had the pleasure of dealing with. AMAZING!!!… Read Full Review

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“very poor quality leather sofa's not covered by insurance.”

Written on: 15/12/2016 by Jazlynn455 (1 review written)

we brought two Spencer leather sofa's from Oakland furniture and after two years they are falling apart with the insurance we took saving it is not cover and Oakland saying they dont cover after this time. The much better quality sofa's we brought ten years ago (from a quality furniture store) are still going strong in another room as expected and have had more wear than the Oakland's. The Oakland sofa's are very poor quality and any part not seen is made of cheap cloth which comes apart where… Read Full Review

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Joolzzz's Comment

Written on: 14/01/2017

I totally agree with you my leather suite started to deteriorate after 12 months took out the 5 year insurance. So because the back and cushions are squashed and too uncomfortable to sit on contacted the insurance they didn't want to know. This company is conning people.

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“missing wrong colour items”

Written on: 14/12/2016 by veryletdown (1 review written)

ordered 2 chairs and a sofa on the 23rd october 2016, told that the delivery date would be 13th december 2016. it arrived on the correct date the chairs correct colour scatter cushions different for each chairs, the sofa was green instead of grey, they only delivered half of the lamp and no protection pad for the legs.phoned customer service only to be told that we would have to send pictures to prove that it was the wrong colour, this we did, 6 telephone calls later still no closer to sorting… Read Full Review

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“Wonderful furniture!”

Written on: 07/12/2016 by MichaelCrabtree (1 review written)

Took delivery of my furniture last week and have to say how delighted I am with it,all five pieces plus table and chairs. The shop staff were helpful and patient and gave excellent customer service. The delivery men were pleasant polite and took great care bringing furniture into house.then surprised me in placing each box where I wished to have it. An overall wonderful experience buying new furniture. I would recommend Oak Furniture Land to all my family and friends. Can't wait to show off my… Read Full Review

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“Bad customer service”

Written on: 06/12/2016 by Baldwin1949 (1 review written)

I spent a fortune in Oak furniture land and could not wait for my new furniture to arrive. When it did the bolts for the legs of the table were missing. I telephoned customer services to be told we had the wrong legs and they could not send the replacements until the following Tuesday 5 days away so I was left with a table I could not put up and had to leave it leaning against a wall. When the new legs arrived it turned out as we had thought in the first place it was just the bolts that were… Read Full Review

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“I'm certainly KNOT impressed!”

Written on: 02/12/2016 by acm62 (1 review written)

I have spent literally thousands in this store. One of the items I bought was a computer desk for my study. Right at the front of the desk was some wood filler where a knot had been filled in. It didn't look too bad and the sales bumph that I received with the desk stated 'Woodfiller is a commonly used product that is applied to achieve a smooth finish by filling natural timber: It is typically applied at the time of manufacture and in no way undermines the look or structural integrity of… Read Full Review

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“The after sales service & policies are atrocious. ”

Written on: 18/11/2016

Having spent several thousand pounds at one store including insurance, it took nearly 3 months to get an issue with a scratched table top resolved. Even when they sent a replacement table top out and it had 2 scratches on it they wanted to repair it on site!! Despite the fact we were told just make a phone call and they will sort it straight away We also purchased a mattress, we explained my partners back condition and never once were we told that their mattresses had a tolerance policy that… Read Full Review

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“Absolutely beautiful”

Written on: 07/11/2016 by Kyleigh127 (1 review written)

I love my new sofa. The store staff were brilliant, very patient with me.My order was delivered on time and the guys were so helpful. No scags on the walls or furniture. They made sure I was happy before they left. I have spent many hours snuggled on the sofa comfortably watching tv. I would definitely recommend to anyone and will buy again from my local store… Read Full Review

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“Pleased with service”

Written on: 06/11/2016

Ordered suite on understanding a 16 week delivery time. Got delivery date on week 14 and delivered week later. Overall happy with service and couldn't ask for more. Hopefully won't need after sales service but should we require, it will be as satisfactory as sales… Read Full Review

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“my clayton furniture”

Written on: 06/11/2016 by Maynard361 (1 review written)

great quality products with the wow factor. I am so pleased that I discovered this outlet on my radar having visited all the other furniture stores in the city and Crewe. It is the store to visit first for future purchases. Excellent customer service along with the delivery. Well done!… Read Full Review

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“Chairs”

Written on: 05/11/2016

I came into the Preston Deepdale store just browsing for chairs for a new Orangery. The salesman was very helpful but not pushy in the slightest.I eventually bought 2 easy chairs which have now been delivered.The whole process was excellent from start to finish,from the first visit right through to the delivery men,who came on the due date ( as advised previously by text).The whole experience worked like clockwork,what more can I say!!excellent service… Read Full Review

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“Furniture is excellent”

Written on: 05/11/2016 by LyricBallard (1 review written)

OK, the OFL products are pretty expensive in general terms but the quality is good and our furniture is great, delivery was good, nothing I would change about any of that. There is one criticism that I think OFL should look at, the packaging is of biblical proportions. I appreciate that the products need to be well protected, but the level of EPS, card and plastic bags was enormous. I would recommend either trying to reduce this, or consider as other suppliers do having a chargeable unpacking… Read Full Review

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“Nebraska suite”

Written on: 05/11/2016 by Frostzf63 (1 review written)

OFL were very accommodating with the delivery times. The delivery team were on time, efficient, careful and helpful. The suite itself is excellent value and we find it very comfortable… Read Full Review

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“Perfect all round a big thank you”

Written on: 05/11/2016 by Finneganyr82 (1 review written)

Great!!!!!!!!!!! Best!!!!!!!!!! Durable!!!!!!!!! Quality!!!!!!!!… Read Full Review

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“Overall”

Written on: 04/11/2016 by AxelMorrison (1 review written)

Sales people very good, no pressure to buy, explained things well. Telephone person who we arranged delivery with good. Delivery men very good but who stipulated that they could deliver 3 2 seater sofas and 2 bedroom cabinets plus 2 sets of bedroom drawers in ten minutes should try to shift that amount of furniture themselves in 10 minutes they would find out it can't be done… Read Full Review

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“got it right in the end”

Written on: 04/11/2016

We found Oak Furnitureland to be the best item we had found. Unfortunately the Assistant manager put the wrong item and amount into the order and it was partly my fault as I did not check the amount so had to wait 6 days to get the refund. We also asked could the order be delayed as we were going on holiday on the due date, and I have never know such a farce. We got numerous e-mails from the parent company all with different delivery dates on. Even phoning the Company could not come up with… Read Full Review

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“Good product but self assembly!”

Written on: 04/11/2016 by Yael200 (1 review written)

The 3-seater sofa I ordered is great and arrived within a few days. It is firm to sit on and good for back support. However at no stage during the process of purchae did anyone tell me that it was self assembly. Fortunately it was ressonably easy to put together. I ordered over the telephone but then had to go to a shop to collect the pack of cleaning products. Quite a long drive. Despite being told delivery was free, I was charged £30 and not only was delivery late but also the men were not… Read Full Review

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