OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
13461
93% of users recommend this
  • Customer Service

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  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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Latest Reviews

“Return Charges”

Written on: 27/05/2016

I ordered £3000 worth of furniture from Oak Furnitureland from the Croydon branch of Oak Furnitureland in March 2016. At the time I was not 100% sure the staircase at my new property was wide enough to accommodate the wardrobes. I discussed this with the salesperson who assured me that if I had to return any furniture I would only be charged £39. Unfortunately I did not read the conditions of sale and when I had to return the furniture, due to the stairs being too narrow, I was told that… Read Full Review

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“Rubbish after sales service”

Written on: 27/05/2016 by Damonr239 (1 review written)

Ordered a very nice coffee table which arrived with a damaged corner to the outer box. I asked the delivery people to wait while I checked the table so they could take it back if the table was damaged. I was told this is not policy. I Was made to go through a process if photographing evidence, emailing After Sales Service, and an attempt at a repair before being allowed to refuse to accept the damaged table and asking for a replacement . Another process of photographing and emailing before… Read Full Review

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“Appalling QC, obstructive customer services”

Written on: 25/05/2016 by QuantumGenie (1 review written)

We ordered over £2000 of furniture. The French Rustic item was great - as were the other French Rustic items we have ordered previously. The roll-back chairs are also lovely. But what a frustrating disappointment the Edinburgh range has proved to be. Appallingly made with screws missing or misaligned so that the table wouldn't extend properly and the underside of the sideboard was only half attached. After several phone calls, much argument and dogged persistence on our part, Oakland… Read Full Review

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“Excellent excellent excellent ”

Written on: 24/05/2016 by pzWentworth24 (1 review written)

Excellent excellent excellent… Read Full Review

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“Bedside table”

Written on: 24/05/2016

Bought online without seeing so a little unsure about the quality ,absolutely pleased with them when they arrived. The colour ,Finnish and designe are fantastic… Read Full Review

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“BRILLIANT SERVICE AND QUALITY FURNITURE.”

Written on: 23/05/2016 by htCormier230 (1 review written)

I love my new bevel range furniture for the lounge. All my visitors comment on the beauty and quality of the four pieces purchased. Delivery service excellent. Thank you so much… Read Full Review

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“From ordering through to delivery the service from Oak...”

Written on: 21/05/2016 by mcGreene55 (1 review written)

From ordering through to delivery the service from Oak Furnitureland was excellent. We opted to pay extra for express delivery as we needed storage space having just moved house. Contact via text and e-mail was immediate, the date and time slot for delivery was given and confirmed again later. The delivery driver telephoned 30 mins before arrival. He was polite and courteous and placed the furniture where we asked - we knew that unpacking was our responsibillity. Packing and protection were… Read Full Review

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“Simply the Best”

Written on: 21/05/2016 by Dawson445 (1 review written)

Wonderful furniture, brilliantly made, very, very helpful staff, was delivered on schedule. I would most definitely recommend Oak Furniture to my friends. Actually they have been to view mine and will definitely be making a purchase. There is not one thing I didn't like about Oak Furniture, it was identical to what I chose online… Read Full Review

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“New sofa”

Written on: 21/05/2016 by Carolinal44 (1 review written)

Great service and updates, sofa arrived a month early very happy . The sofa is perfect for my home great quality and size perfect! Thank you so much for helping me complete my room. Cost brilliant for the quality … Read Full Review

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“24 hours not long enough to fully examine furniture....”

Written on: 20/05/2016

24 hours not long enough to fully examine furniture. Finish to the furniture rougher than expected Salesman pushy in telling us he was not pushy! Delivery was fine and on time … Read Full Review

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“Mind the Gap - Why is there no gap in two corners”

Written on: 19/05/2016 by Wesi (1 review written)

WORST EVER CUSTOMER SERVICE - JUST SENT THE EMAIL BELOW TODAY REGARDING MISSING EXPANSION GAPS "DO NOT USE" AWFUL SERVICE Dear Sir / Madam, Ref OFL ******** The frustration of my complaint being stonewalled is making me more determined with it, after an awfully long call with your CS manager Sherrie, we couldn't reach a compromise, infact despite several offers from myself she firmly refused and with the same inference as the rest of the CS team I have spoken to assured me the expansion gaps… Read Full Review

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Wesi's Response to Wesi's Review

Written on: 20/05/2016

Despite wanting a written response, he called me, what a condescending, arrogant twit, said I obviously dont understand wood, I told him to stop right there I have worked with wood and my father is a retired cabinet maker. Such arrogance, it continues to be the worst Customer Service I have ever experienced. I cut the call short didn't want to waste anymore of my life talking to beligerent parrots anymore, who have zero compasion empathy or sense of human caring, I really don't know how they sleep nights, I'm sure JB will reward them well for their efforts - Totally disgusted - do yourself a massive favour and go somewhere else you'll be glad you did and incidently no one else produces furniture with expansion gaps, I wonder why?

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“sideboard and console table”

Written on: 19/05/2016 by 347McCallum (1 review written)

Bought console table and sideboard. Very good customer service and very helpful . Delivery was fast and efficient very happy… Read Full Review

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“Cairo bedside cabinet”

Written on: 19/05/2016

My whole experience with OFL was positive. I enquired about the item via telephone with my local store & they were very helpful in answering my questions & then processing my order. I quickly received email confirmation of my purchase, along with additional information regarding the care of my new item & what to expect from the delivery team. Shortly after this, I received a text message from their delivery team offering me a delivery date (which I had to confirm yes or no to) that I could… Read Full Review

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“Very happy with everything!! Fantastic store,...”

Written on: 19/05/2016 by Layla70 (1 review written)

Very happy with everything!! Fantastic store, brilliant service and high quality products! Very very pleased with the extremely good value too… Read Full Review

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“Broken coffee table”

Written on: 18/05/2016 by HawkesRoad1985 (1 review written)

Broken coffee table missed on delivery. Not going to assist in anyway to fix or rectify the issue. I would never recommend this company to anyone based on this experience. Poor with a capital P!!… Read Full Review

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“Not good”

Written on: 18/05/2016 by ztMitchell143 (1 review written)

The item had water damage on the bottom that's discoloured the oak and pins sticking out that are sharp and look ugly… Read Full Review

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“a good quality product”

Written on: 17/05/2016 by vbMcCurdy284 (1 review written)

We recently purchased a bookcase and a long mirror. In the past we had visited other shops on the mainland and were aware of the good quality of the products. The whole shopping experience was hassle free. The furniture was delivered on time and well packed. It takes a bit of time to apply the wax recommended to protect the furniture but it is worth doing.we are very pleased and wish that Oak Furnitureland had been in Belfast years ago. We hope to buy other pieces in the near future… Read Full Review

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“tv cabinet”

Written on: 17/05/2016 by Rodriguez497 (1 review written)

Furniture is very good quality and look lovely. Only problem is that my so called free tin of wax has still not arrived after two chase up calls… Read Full Review

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“polite and efficient”

Written on: 17/05/2016 by Warrenjd474 (1 review written)

I am very pleased with the service the product knowledge and delivery service. I would certainly return when I require more items. Modern and comfortable… Read Full Review

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“Excellent quality and service ”

Written on: 17/05/2016 by Johnson304 (1 review written)

Unusual to find that the quality of a product is better than expected. After looking at the desk in a shop we were pleasantly surprised that the item delivered was even better. Only drawback back is the large amount of packing that we had to dispose of… Read Full Review

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