OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.5 / 5
90.6% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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OakFurnitureLand.co.uk www.oakfurnitureland.co.uk

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Latest Reviews

“OFL = Awful: "So it is smaller than we said - Tough!"”

Written on: 27/08/2014 by SaintEpistle (1 review written)

The above Is the summary of Oak Furniture Land's response to date. We ordered a sideboard to match our kitchen, stated on the OFL website to be he same height as our work surface. When it turned up, it was 3 cm lower than specified. Customer services response is "3 cm is acceptable difference as it is hand-made". Utter nonsense, as they very well know any adequately competent carpenter would expect to get it right to 1 mm, let alone 30mm. They refused to supply one the specified height (so… Read Full Review

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“The start of our new room”

Written on: 27/08/2014 by SolomonCooper (1 review written)

We found your website, from a list on Amazon, the site was brilliant showing a large selection of oak furniture we then tempted us to visit your store. What a great store with loads of good looking, quality, solid built oak furniture and free delivery included. We found the TV corner unit that we wanted and ordered it there and then, the staff were excellent, friendly and informative but not pushy. Delivery was this week, we had an e-mail and a text message and then a phone call to say they… Read Full Review

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“First Class Service”

Written on: 26/08/2014 by dayvo6 (1 review written)

I ordered a bookcase on behalf of my mother after she had seen a similar mahogany style in a magazine priced at £399. I showed her your oak bookcase and she was so taken with the style and the value for money. So, bookcase ordered on Monday late afternoon and delivered first thing on Friday morning. Customer service was second to none and the two guys on the delivery team were excellent. First class service could not be bettered… Read Full Review

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“Speedy efficient delivery”

Written on: 25/08/2014 by northfields (1 review written)

Ordered kingsize bed chest of drawers and 2 side tables from Exeter. Paid the extra delivery and came very promptly delivery men very helpful and goods were well packaged overall pleased with purchase especially when there are so many poor companies around… Read Full Review

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“Excellent product and service”

Written on: 25/08/2014 by HaylieFox102 (1 review written)

We have used OakFurnitureLand a few times now and are consistently happy with the quality of the products. I would definitely buy from them again… Read Full Review

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“Very BAD after sales service”

Written on: 23/08/2014 by Themissus2 (1 review written)

Delivery men very helpfull and were determined to get the triple wardrobe up our windey stair, hence the three stars. BUT if you want any help from the after sales team these are not the people to shop with. Although our furniture was in good condition, we qualified for a 'free' mirror which we were allowed to choose from a number of different sizes and shapes. We accepted delivery of the furniture two days after moving I to a new house so putting up a new mirror was not uppermost in our minds… Read Full Review

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“Oak furniture land - damage to customers property”

Written on: 21/08/2014 by wmurray (1 review written)

We took delivery of furniture, I requested that the delivery men unpack as the box it was delivered in was very large, they were reluctant to do this in case they damaged the furniture. Instead they took off my front door and bedroom door. They struggled with the size of the box and have damaged and chipped every wall in my newly decorated hall and stairs (2 weeks previous) and left all the doors off . I have sent emails to the company with pictures aand they are refusing to accept damage. I… Read Full Review

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“Poor longterm customer service”

Written on: 21/08/2014

Exceedingly disappointed in the lack of longterm customer service. I bought a dinning table set £699.00 21 months ago. Unfortunately the table leg has broken. After contacting customer services to purchase a replacement leg, I was told that table no longer made therefore can not get a leg. I enquired if a leg of the same size could be supplied. The answer NO, so I do wonder if there are any carpenters working for Oakfurnitureland as they do imply they make the furniture themselves? … Read Full Review

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“Excellent company with quality products”

Written on: 20/08/2014

Excellent customer service. Solid, quality products built to last. Impressive communication regarding delivery. Cannot fault Oak Furniture Land and will definitely use again… Read Full Review

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“Disappointed”

Written on: 20/08/2014 by Javier184 (1 review written)

Not happy with quality of the items and the length of time it took to rectify faults. Ordered a table and 4 chairs, paid £39 extra for delivery faster within 7 or 10 days. Items have been delivered however 3 out of 4 chairs were faulty and table top had multiple scratches and a discoloured wood bit. It took approx 2 weeks for the furniture specialist to arrive and have a look at the furniture. He agreed that 2 chairs needs to be replaced and he said he could not fix the scratches on the table… Read Full Review

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“Oak Dresser”

Written on: 19/08/2014 by JaneHartley147 (1 review written)

High quality product Looks beautiful Delivered quickly Deliver Staff very professional… Read Full Review

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“What I think of oak furniture land”

Written on: 18/08/2014 by Raymond381 (1 review written)

Everything was very good only complaints are that the delivery people did not take away the packaging which could be a niusance for elderly people and that the items have to be waxed by the customer on first purchasing… Read Full Review

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“Stunning furniture at a great price”

Written on: 18/08/2014

Ordered a Tokyo double bed with bedside cabinet, a mattress, and as my order was just over £1k, I got a free 6ft mirror as well, which was a nice deal. Was able to delay the delivery date with no issues due to moving into a new apartment that wasn't quite ready at the time of ordering. On delivery day, I got about one hour's notice via a phone call, and everything was delivered to the room of my choice. Assembly was straightforward, and now I have three pieces of stunning furniture in my… Read Full Review

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“Quality but affordable”

Written on: 17/08/2014 by Autumn123 (1 review written)

Dealt with Hilen at Ruislip. Very impressed and delighted with our new dining room table and chairs. Not a mark on it and delivery guys courteous and on time. Going back this week to purchase bedroom furniture!… Read Full Review

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“Oak Sideboard and coffee table”

Written on: 17/08/2014 by susieb04 (1 review written)

Very pleased with these items, wonderfully made to last a lifetime. Looks good with my wooden floor. Delighted thankyou. Speedy service with a phone call in minutes of ordering.Would highly recommend the service and product to friends and family. Would not hesitate to buy again.Many thanks… Read Full Review

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“Excellent service, was kept up to date on progress of...”

Written on: 17/08/2014 by Edwardszn70 (1 review written)

Excellent service, was kept up to date on progress of order through out. Product is excellent quality and is exactly what we wanted… Read Full Review

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“Great service at Oak Furnitureland”

Written on: 17/08/2014

My husband and I were impressed by the layout of the store and the attention and advice we received from the sales assistant. We felt under no pressure to look at any particular items or to buy, but were given every assistance when we asked questions and, because my husband was suffering from a very painful leg on the day, items were brought over to us to look at, which was very helpful. We did buy several items and were very pleased by the service we received right through from placing our… Read Full Review

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“Four day wait”

Written on: 17/08/2014 by RhiannaWarner289 (1 review written)

Ordered furniture Sunday afternoon, received confirmation email immediately , contacted the wife Tuesday re Thursday delivery, arrived Thursday within time window, polite delivery crew placed furniture in room of our choice, What about that then. Fantastic thank you all at O F L… Read Full Review

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“Great Oak lasts”

Written on: 17/08/2014 by Alden465 (1 review written)

Brilliant all round. Service, delivery all excellent… Read Full Review

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“A Really Refreshing Experience, thank you!”

Written on: 16/08/2014 by jankia (1 review written)

This was the first time I had ordered from Oak FurnitureLand and I did not personally know anyone who had purchased from them so was a little apprehensive, but I needn't have been. I placed my order at 10.30 at night, and received a phone call at 8am the next morning to arrange a suitable delivery time. I was talked through the process of what would happen next, and this conversation was followed up with an e-mail. Everything happened exactly as I had been advised that it would. The day… Read Full Review

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