OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
14729
93.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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OakFurnitureLand.co.uk www.oakfurnitureland.co.uk

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Latest Reviews

★★★★☆

“Problem is not the furniture but the delivery!”

Written on: 26/09/2017 by Zayne251 (1 review written)

I paid nearly £800 for a solid oak cabinet with glass doors ....the item once unpacked and I was able to locate two men to lift the top up on to the cabinet and fix it to the bottom half it was great and looks lovely.... The huge problem is the fact that there is no help whatsoever from the delivery people to put it together .....not good when you are elderly or actually for anyone as it is so heavy......I paid almost £40 for delivery too which in my opinion should cover the cost of putting… Read Full Review

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★★★★☆

“Dining table and chairs ”

Written on: 26/09/2017 by Fraserstewart (1 review written)

Delighted with our table and chairs. Only regret is not purchasing an extra two chairs at the time however that doesn't affect how happy I am with the product. Staff were friendly and not too pushy for a sale which is something I really don't like when considering a purchase such as furniture or furnishings. I would recommend them as the quality of the product is very impressive, all in I'm a happy customer although I haven't had to deal with any after sales service so far so can't comment… Read Full Review

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★★★★★

“This is so amazing platform for business”

Written on: 26/09/2017 by Ashlynnn88 (1 review written)

Hello Oak, we provide you global opportunities for your business. we provide digital marketing service with SEO and SMO on adpoket. pecializing in launching your remarkable work for premium, luxury and aspirational brands. We aim at making your business aspirational brand to launch globally and reach high with your audience. Creating a mutli-channel to your business with expert who are intensely at hunger to every brand we work with, no matter its size, category or industry… Read Full Review

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★★★★☆

“Consistently Great Standards”

Written on: 26/09/2017 by MiahMcGee400 (1 review written)

We have used OakFurnitureLand a few times now and there is not a single aspect of their products and service where they haven't nailed it in terns of quality and putting the customer first. Even the delivery drivers and friendly, knowledgeable and very helpful. My only criticism is that the website asks whether customers have been sent a voucher code as they don't publish these on discount code sites however, I have never been sent one, despite having purchased a few times now. Come on… Read Full Review

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★★★★★

“Best customer service ”

Written on: 26/09/2017 by kylie75 (4 reviews written)

Excellent customer service from start to finish no pushy salespeople made sure you got what you wanted by asking questions to see what you actually needed with no pressure, I’d definitely recommend to anyone. Quality of furniture is excellent with good long warranty… Read Full Review

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★★★★★

“Great furniture”

Written on: 26/09/2017 by chrisbhump (1 review written)

we had already bought our living room furniture from Oak furniture land so it was an obvious choice to go to for our bedroom furniture. We visited the store, having already looked on line, and chose our bed, chest of drawers, bedside tables and after trying it out the mattress we required. We also got a free mirror to match the range we had chosen. The sales staff were friendly, not pushy, knowledgeable and helpful. On delivery of furniture the delivery guys were polite and careful. All… Read Full Review

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★★★★★

“oak furniture land”

Written on: 26/09/2017 by jamesclaydon (1 review written)

good quality table and chairs, get what you pay for… Read Full Review

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★★★★★

“Quality products and service”

Written on: 26/09/2017 by Teignhome (1 review written)

We purchased a small side board on line. Within the day we had received a phone call to arrange delivery. The product was delivered on time and carried to the location we had selected. The person delivering the goods was polite and helpful. The side board was exactly what we wanted and looks amazing. Have bought many items before and have always been very satisfied with the quality of products, service and value for price… Read Full Review

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★★★☆☆

“no help when delivered”

Written on: 24/09/2017 by RylieChaney378 (1 review written)

good sales person very helpful but disappointed with delivery men. I live alone and struggled with the extra thick cardboard that my 3 seater reclining sofa came in as delivery men would not take it away with them. They also would not help me unpack the 3 cupboard sideboard which i purchased and was extremely heavy to move on my own 68kgs and the mirror which was 23kgs a little help would have been so appreciated. I would also have appreciated being told that this would be the case I would… Read Full Review

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★★★★☆

“great service”

Written on: 23/09/2017 by feWhitehead385 (1 review written)

Nice friendly and helpful staff. Good price on product with fast delivery and good communication… Read Full Review

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★★★☆☆

“Brought a TV unit that had arrived damaged with broken...”

Written on: 23/09/2017 by Beau48 (1 review written)

Brought a TV unit that had arrived damaged with broken door and split wood back panels. Did get replaced week later. Free lamp was of poor quality that i had to paint. Brought three seater settee had it a month foam in the bottom cushion all shrank and out of line and shape .they sent a guy last week to look at it and he's told me I have to try push my hands in side of coushion and reshape every few days which is very difficult when you have arthritis in both of my hand. This is… Read Full Review

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★★☆☆☆

“Somewhat Overpriced - Returns policy not great!”

Written on: 22/09/2017 by Caina4 (1 review written)

We spent in total, from 2 separate orders, £4k on Kemble furniture. The furniture looks very smart and slick, but scratches incredibly easily. The food gets caught in our dining table as their are squared indents going around the table and the chairs are not the most comfortable. Oak Furniture land's return policy isn't great... you can't unbox the furniture and then return the item, you have to have it in its packaging if you want to return it which means you can't necessarily give it a real… Read Full Review

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★☆☆☆☆

“Beware Small Print”

Written on: 20/09/2017 by Yojyoj (1 review written)

Bought a stock 7 day sofa from Preston Branch.looked forward to receiving it today . When delivered would not fit through door. Sofa taken away, still in its packaging. Have now been charged 30% of value of sofa plus £39 for a delivery that didn't happen. I am now £238 down. I would have been happy to buy smaller sofa if the fee had been waived. The manager at Preston branch couldn't have been less helpful and 'Head Office were even worse. Customer Service ar Oak Furniture Land is… Read Full Review

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★★★★★

“Excelent quality furniture ”

Written on: 20/09/2017 by Ryann319 (1 review written)

Good quality furniture on all of pieces delivered so far. Delivery is good but a little slow… Read Full Review

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★★★★★

“customer service”

Written on: 16/09/2017 by 425Harrington (1 review written)

We have had excellent customer service, as well as the product being first class… Read Full Review

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★★★★★

“Ecellent quality and value for money.”

Written on: 15/09/2017 by Mercedesu291 (1 review written)

We cannot fault the quality and value for money. Very well packed and superb service from the delivery team. The showroom staff were extremely helpful without being to pushy. They were there when you needed help and advice but would then leave you alone to wonder around the store… Read Full Review

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★★★★★

“Excellent!”

Written on: 15/09/2017 by LianaFarrell (1 review written)

Can't recommend this store and their staff highly enough. Excellent service from start to finish. Great choice. Competitively priced. Excellent customer service… Read Full Review

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★★★★☆

“Nearly 5 stars”

Written on: 15/09/2017 by 85McCullough (1 review written)

Having purchased several items of furniture over the last 16 months all of which we are very satisfied with, we were thoroughly dissatisfied with Customer Service when trying to contact them to change a contact phone number for the day of delivery. We find it unacceptable and hugely irritating to have to hold the line for c.30 minutes to speak to a representative. … Read Full Review

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★★★★★

“Fantastic service”

Written on: 15/09/2017 by Waugheg419 (1 review written)

First class service from ordering to delivery. Really pleased with sofa's… Read Full Review

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★★★☆☆

“Delivery”

Written on: 15/09/2017 by awWalsh168 (1 review written)

The guys who delivered my items where great however unlike other national companies this issue of leaving you to construct your furniture + not taking away the packaging was for me a big problem and something I would need to consider in the future. With an aging population (I am 68)and many people living alone, it will need to be a factor under consideration when choosing a company to buy from. My furniture lived up to expectations but was difficult to get sorted once delivered. Trips to the… Read Full Review

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