OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
13679
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

Media Gallery for OakFurnitureLand.co.uk - www.oakfurnitureland.co.uk

OakFurnitureLand.co.uk www.oakfurnitureland.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Purchased a console table and a nest of tables...”

Written on: 28/06/2016 by terrydavis1234 (1 review written)

Purchased a console table and a nest of tables yesterday at Stevenage store, when I got home the OFL website was advertising the nest at £100 cheaper. I phoned the store and spoke to the salesman who completed my order, he was very helpful, but didn't know why this was, he called the sales assistance team who couldn't tell him why the price was different, but told him I would have to pay £39 to cancel the order! Result is I'm having tables delivered but I'm a hundred quid out of pocket. Had… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Terrible Customer Service ”

Written on: 28/06/2016 by 7McGregor (1 review written)

Ordered a desk after a previous large bedroom furniture order. Desk arrived with one side Swiss cheesed with drill holes and the flat work surface was uneven. Phoned to complain and they are replacing but expect me to wait all day yet again so they can swap it out. Not once have any of their team apologised. Terrible service… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Won't be back”

Written on: 27/06/2016 by PPP75 (3 reviews written)

Ordered several items costing over £1000, including a 5' extending table and sideboard. When delivered both these were found to be extensively damaged so that they were unusable. Additionally, two of four seat pads ordered were the wrong pattern. Contacted customer services who to be fair were efficient and arranged to have the items replaced, but we had to wait 10 days for the re-delivery. When the replacements arrived they too were slightly damaged. Very disappointed with Oak Furniture Land… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Happy again with product”

Written on: 22/06/2016 by Burnhamqg254 (1 review written)

We have ordered furniture before and been happ, and same applies again. Good product at good price and delivered to the door. All very efficient Sales assistant a little patronising, but hey not everyone's perfect… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Terrible customer service AVOID !”

Written on: 21/06/2016 by Blackstormtrooper (2 reviews written)

Spent £1500 on dining table, desk and bedside cabinets. Salesman suggested we take the finance package as a better deal but we said we would rather pay cash. He persuaded us finance was better for a few months, keep the cash in our bank and settle when first payment due. Upon delivery to our new house we spotted one of the cabinets had split, this can occur in wood. Rang customer service who said we should have let them know within 7 days and they make look at an allowance . I pointed out the… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“A miserable and unpleasant experience”

Written on: 18/06/2016 by Haysmf431 (1 review written)

Saw a wardrobe we liked on the OFL website and visited their Chelmsford branch twice to look at it. First visit we were not approached at all - perhaps a bonus. Second visit to purchase I had to find a sales person to take our order. The sales experience was dreadful. Why would we want to purchase a £70 warranty for a wardrobe? We had to sign four pieces of paper to complete the deal,mostly it seemed to exonerate OFW from various responsibilities. Delivery quoted at 14-21, which suited us… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Terrible after sales service. ”

Written on: 17/06/2016 by Slittles (1 review written)

We spent over £1000 with this company on a new bed and mattress, just over twelve months after the purchase the matress developed a split in the memory foam topper. After liasing with the store and their head office sending off photos of the matress, was told somthing heavy was placed on top of the matress ! ! And they were not prepared to take any responsibility help / offer a replacement or anything. Terrible after sales service, all they're interested in is taking your money, NO… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Ordered 3 pieces for home office - Brilliant!!”

Written on: 14/06/2016 by Stephenssd458 (1 review written)

We decided to go to oak furniture land for some new home office furniture. We ordered 3 pieces (2 desks and a small sideboard) Sales process was easy and friendly, delivery process was efficient with excellent communication and the furniture itself is excellent, beautifully finished and constructed. We followed the instructions and waxed the furniture as soon as it arrived and will hopefully get many years of pleasure from it. Trust me, you can see the craftsmanship and attention to detail just… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Great service”

Written on: 14/06/2016 by Sebastianm330 (1 review written)

Great service, great furniture. Furniture arrived quickly and very efficiently. Delivery information was excellent at every step. Love all my oak furniture items. Wouldn't go anywhere else… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Recent Purchases from Oxford Store”

Written on: 12/06/2016

Whilst there were people around to ask we had plenty of time and space to browse and have a good look around. Staff were friendly (thanks for the coffee) but not at all pushy. Once we made our mind up the process was very easy and when the goods were delivered they were very safely wrapped and delivered in perfect condition when they were promised. It was great to get the heavier bookshelf delivered to the bedroom. I would have struggled otherwise. All in all a good experience. I am very… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Good service”

Written on: 12/06/2016 by 107Cochrane (1 review written)

Having seen what I wanted one day, checked the measurements at home I tried to order the item (a clock) on-line but that is isn't possible which I don't quite understand. So had to dash back to the shop and order in store. A quick process with an acceptable delivery timescale. Efficient staff… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Fantastic look and quality”

Written on: 11/06/2016 by LorenzoClark467 (1 review written)

So happy with my item - lovely quality and already complete, no need to assemble. Will use again and highly recommend… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Order and delivery of 2 chairs, sofa, pouffe and clock”

Written on: 11/06/2016 by Whitaker50 (1 review written)

From ordering to delivering the service was excellent. The delivery was made a lot easier due to the furniture being able to be put together which we found easy and great for getting in to the house… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Saw advert on Television and decided it was time for...”

Written on: 10/06/2016 by buzzbees07 (1 review written)

Saw advert on Television and decided it was time for some new furniture. Very helpful salesman, completely forgot to order tv stand so went back - salesman remembered us and even though extremely busy managed to serve us very quickly. Really Really pleased with what we purchased, really well made. Came already made up and very well packed, so no damage. Purchased 4 items delivered on time… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Good Service and I expect a quality in each product ”

Written on: 09/06/2016 by cabasmen (1 review written)

The service was quick, Good attention and all the facilities and financial service are aceptable. I want to be a permanent customer in this company. My family and friends are happy I hope for many years… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“poor packaging”

Written on: 09/06/2016 by tvQuinn244 (1 review written)

I am writing to say that I ordered a clock with my sofas. However the very poor packaging had meant that the clock became damaged on taking it out of the box (or maybe it was before I took it out – who knows). There was no protective packaging to one side of the clock. It might have been damaged before but I very honestly stated that it did drop a few centimetres on pulling it out of the box. I called customer services who advised that the clock was damaged on taking it out. I have unpacked… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Easy and no hassle buying.”

Written on: 08/06/2016 by Potter1977 (1 review written)

We went to look at a TV unit that we'd spotted on the websites. We were given alternative sizes and models to look at with absolutely no pressure to buy. The sales person left us in peace but was on hand when needed . We are pleased with our buy and will easily recommend the store… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Absolutely Shocking - Furniture and After Care”

Written on: 08/06/2016 by juliemoore16 (1 review written)

We bought a sofa and two chairs in January which when delivered at the beginning of March, the two chairs where damaged. Phoned up the after care department who told us to send photos and description of damage which we did. They then told us that someone would be in touch. We waited for a phone call but had to call back again. Was told that they would repair the damage to the chairs. They sent out replacement arms and a back which we weren't happy about but agreed for them to replace. We… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Poor quality sofa and after sale care”

Written on: 08/06/2016 by Joanne193 (1 review written)

I purchased the Denver corner sofa from OFL and after one year the springs had gone in one of the seats, this was supposedly fixed by one of their engineers but he admitted that there was little he could do, it was just 'poor design'. The springs gradually went back to how thay'd been before and a year later it was worse than ever and the padding in the armrest was almost none existant with a sharp wooden corner underneath, very dangerous for my two yound children. Contacted OFL again but were… Read Full Review

Visit oakfurnitureland.co.uk
Report this review

“Poor customer support”

Written on: 07/06/2016 by Disgustedoftonbridge (1 review written)

We visited the Tunbridge Wells branch and were very impressed with the quality of the furniture and with the professionalism of the sales staff who were very patient and helpful. The bottom line is we ordered all of the furniture we wanted there and then – over £ 4,000 in total! Everything was fine and the furniture was delivered on time. As we were having a great deal of work done in the house we wanted to protect the furniture and didn’t open the boxes straight away – when we did… Read Full Review

Visit oakfurnitureland.co.uk
Report this review
overview
oakfurnitureland.co.uk