OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
14364
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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Latest Reviews

“Wonderful furniture!”

Written on: 07/12/2016 by MichaelCrabtree (1 review written)

Took delivery of my furniture last week and have to say how delighted I am with it,all five pieces plus table and chairs. The shop staff were helpful and patient and gave excellent customer service. The delivery men were pleasant polite and took great care bringing furniture into house.then surprised me in placing each box where I wished to have it. An overall wonderful experience buying new furniture. I would recommend Oak Furniture Land to all my family and friends. Can't wait to show off my… Read Full Review

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“Bad customer service”

Written on: 06/12/2016 by Baldwin1949 (1 review written)

I spent a fortune in Oak furniture land and could not wait for my new furniture to arrive. When it did the bolts for the legs of the table were missing. I telephoned customer services to be told we had the wrong legs and they could not send the replacements until the following Tuesday 5 days away so I was left with a table I could not put up and had to leave it leaning against a wall. When the new legs arrived it turned out as we had thought in the first place it was just the bolts that were… Read Full Review

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“I'm certainly KNOT impressed!”

Written on: 02/12/2016 by acm62 (1 review written)

I have spent literally thousands in this store. One of the items I bought was a computer desk for my study. Right at the front of the desk was some wood filler where a knot had been filled in. It didn't look too bad and the sales bumph that I received with the desk stated 'Woodfiller is a commonly used product that is applied to achieve a smooth finish by filling natural timber: It is typically applied at the time of manufacture and in no way undermines the look or structural integrity of… Read Full Review

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“The after sales service & policies are atrocious. ”

Written on: 18/11/2016

Having spent several thousand pounds at one store including insurance, it took nearly 3 months to get an issue with a scratched table top resolved. Even when they sent a replacement table top out and it had 2 scratches on it they wanted to repair it on site!! Despite the fact we were told just make a phone call and they will sort it straight away We also purchased a mattress, we explained my partners back condition and never once were we told that their mattresses had a tolerance policy that… Read Full Review

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“Absolutely beautiful”

Written on: 07/11/2016 by Kyleigh127 (1 review written)

I love my new sofa. The store staff were brilliant, very patient with me.My order was delivered on time and the guys were so helpful. No scags on the walls or furniture. They made sure I was happy before they left. I have spent many hours snuggled on the sofa comfortably watching tv. I would definitely recommend to anyone and will buy again from my local store… Read Full Review

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“Pleased with service”

Written on: 06/11/2016

Ordered suite on understanding a 16 week delivery time. Got delivery date on week 14 and delivered week later. Overall happy with service and couldn't ask for more. Hopefully won't need after sales service but should we require, it will be as satisfactory as sales… Read Full Review

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“my clayton furniture”

Written on: 06/11/2016 by Maynard361 (1 review written)

great quality products with the wow factor. I am so pleased that I discovered this outlet on my radar having visited all the other furniture stores in the city and Crewe. It is the store to visit first for future purchases. Excellent customer service along with the delivery. Well done!… Read Full Review

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“Chairs”

Written on: 05/11/2016

I came into the Preston Deepdale store just browsing for chairs for a new Orangery. The salesman was very helpful but not pushy in the slightest.I eventually bought 2 easy chairs which have now been delivered.The whole process was excellent from start to finish,from the first visit right through to the delivery men,who came on the due date ( as advised previously by text).The whole experience worked like clockwork,what more can I say!!excellent service… Read Full Review

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“Furniture is excellent”

Written on: 05/11/2016 by LyricBallard (1 review written)

OK, the OFL products are pretty expensive in general terms but the quality is good and our furniture is great, delivery was good, nothing I would change about any of that. There is one criticism that I think OFL should look at, the packaging is of biblical proportions. I appreciate that the products need to be well protected, but the level of EPS, card and plastic bags was enormous. I would recommend either trying to reduce this, or consider as other suppliers do having a chargeable unpacking… Read Full Review

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“Nebraska suite”

Written on: 05/11/2016 by Frostzf63 (1 review written)

OFL were very accommodating with the delivery times. The delivery team were on time, efficient, careful and helpful. The suite itself is excellent value and we find it very comfortable… Read Full Review

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“Perfect all round a big thank you”

Written on: 05/11/2016 by Finneganyr82 (1 review written)

Great!!!!!!!!!!! Best!!!!!!!!!! Durable!!!!!!!!! Quality!!!!!!!!… Read Full Review

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“Overall”

Written on: 04/11/2016 by AxelMorrison (1 review written)

Sales people very good, no pressure to buy, explained things well. Telephone person who we arranged delivery with good. Delivery men very good but who stipulated that they could deliver 3 2 seater sofas and 2 bedroom cabinets plus 2 sets of bedroom drawers in ten minutes should try to shift that amount of furniture themselves in 10 minutes they would find out it can't be done… Read Full Review

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“got it right in the end”

Written on: 04/11/2016

We found Oak Furnitureland to be the best item we had found. Unfortunately the Assistant manager put the wrong item and amount into the order and it was partly my fault as I did not check the amount so had to wait 6 days to get the refund. We also asked could the order be delayed as we were going on holiday on the due date, and I have never know such a farce. We got numerous e-mails from the parent company all with different delivery dates on. Even phoning the Company could not come up with… Read Full Review

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“Good product but self assembly!”

Written on: 04/11/2016 by Yael200 (1 review written)

The 3-seater sofa I ordered is great and arrived within a few days. It is firm to sit on and good for back support. However at no stage during the process of purchae did anyone tell me that it was self assembly. Fortunately it was ressonably easy to put together. I ordered over the telephone but then had to go to a shop to collect the pack of cleaning products. Quite a long drive. Despite being told delivery was free, I was charged £30 and not only was delivery late but also the men were not… Read Full Review

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“Awesome quality”

Written on: 04/11/2016 by Aaliyahd22 (1 review written)

Looked round all the obvious sofa stores. Spotted Oakfurnitureland had sofas. They had just what we were looking for for a great price and awesome quality… Read Full Review

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“Fab corner sofa!”

Written on: 04/11/2016 by 175Phillips (1 review written)

Lovely sofa quick delivery and quick to put together:-)… Read Full Review

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“Superb service friendly”

Written on: 04/11/2016

Ice Just a trouble free process fron on line ordering to delivery date. Great product also. Very helpful contacts when needing confirmation an reassurance of the chair beds dimensions and technical data… Read Full Review

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“Happy with service and purchase”

Written on: 04/11/2016

Service in store was friendly and not pushy and the items purchased are good quality… Read Full Review

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“Love this shop”

Written on: 03/11/2016

Went into OakFurnitureLand for the first time for a look around and ended up buying a new suite! I was very impressed with the range and quality of all of the products in the show room. The staff were all really helpful and friendly and couldn't do enough to help. The suite arrived without any problems on the day and time I requested. I am very impressed withb this company (and the staff at the Stockton-on-Tees branch) and am looking forward to buying more furniture in the future. Well done for… Read Full Review

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“TLC needed when delivering ”

Written on: 03/11/2016 by Vix1970 (1 review written)

We waited patiently for nearly 14 weeks for a dining table and chairs a 3+2 seater leather settees a lamp we also had a leather cleaning kit and an extended 5 year warranty. Overall I was happy but to see my brand new 3 seater dropped 4 times from just the van to my gate was jaw dropping when i said "can you be a bit more careful" they assured me it was well packed in the box even so for 2 delivery men I do think they struggled a lot maybe should have had an extra guy then when all the boxes… Read Full Review

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