OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
★★★★★
4.6 / 5
13788
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

Oak Furniture Land is the UK's largest retailer of solid hardwood furniture. All our furniture is handcrafted from premium grade solid hardwood using traditional methods, such as the dovetail joints on every drawer. We never skimp on materials and we never use veneers, MDF or chipboard in any of our products. Free delivery - 7 day no-quibble money back guarantee - Finance options available

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Latest Reviews

“I was mislead”

Written on: 29/07/2016 by uaMueller242 (1 review written)

My husband was very ill so I went in to my local shop and the first question I asked was do you fix the furniture on delivery the sales assistant assured they would! This was not the case I called to complain and heard nothing very misleading company… Read Full Review

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“Customer after sales service is appaling”

Written on: 28/07/2016 by Templeton166 (1 review written)

Showroom manager and staff in York were excellent, pity about the after sales staff. Ordered 2 new sofas, delivered damaged both of them. Did not want their specialist to come to my house to restore them to showroom standard, as one sofa unrepairable, and wanted replacements. After sales staff very obstructive and rigid, so asked for total refund which eventually they agreed. Their products and showroom staff are excellent pity about the attitude of their after sales customer services staff… Read Full Review

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“Nice bookcase - but beware about unpacking!”

Written on: 27/07/2016 by KimoraRobertson92 (1 review written)

I ordered a large bookcase from OFL. A couple of days before the item arrived I received a text message saying that it would be delivered to any room desired BUT WOULD NOT BE UNPACKED! Pretty poor service in this respect as a 52kg bookcase is EXTREMELY difficult to unpack by yourself - especially if you are of @advanced years'. A few minutes to have unpacked the bookcase and removed the packing material (like all other deliveries I have had) and they would have got 5*. Beware - you will need… Read Full Review

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“Nice furniture if it doesn't arrive damaged!!!! ”

Written on: 19/07/2016

Ordered £1800 Worth of furniture. Asked for express delivery and paid £40. Furniture turned up with one unit damaged, called customer service who informed me that they would get somebody to come out and repair it. Despite telling them it was unrepairable they insisted on sending HomeServe ( A company that comes out to do repairs for them) Who then said they were unable to repair it. Took a day off and waited for a replacement to find that this one was damaged too. I also ordered a unit that… Read Full Review

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“POOR QUALITY, POOR CUSTOMER SERVICE & POOR COMPANY -”

Written on: 17/07/2016 by ALFIE1955 (1 review written)

 In April 2015 we went to Oak Furniture Land and bought a dining set; for us it was an investment, as advised by the salesman we bought the more expensive Brace Scroll Back leather chairs with solid oak as he claimed that they were robust. Under advice we also bought the Furniture Guard 5 Year Accidental and Structural Protection as we were told that whatever went wrong with the furniture, we would get an immediate replacement; therefore we felt should the unforeseen happen it was money well… Read Full Review

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“Good furniture poor service”

Written on: 15/07/2016

Ordered and paid for £1500 furniture for bedroom. Sales call to arrange time for the delivery 8 -11 am . I explained that was too early for me if they came at 8, I am disabled after back surgery and needed to wait for my cater to come . Cease the day , cease the day , you'll have to get up early , won't you , this arrogant idiot kept telling me . Then he said he would put it there and then on the drivers notes do that the delivery would come nearer 11. Then of course tried to flog me their… Read Full Review

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“Pleased with Product, Sad with Sales”

Written on: 14/07/2016 by Adrielb168 (1 review written)

We love the oak bedroom furniture and found the bed easy to assemble. It looks fantastic in our room. The free clock is going up in our open plan living area. This is also really nice. However, we felt pushed into signing up for the aftercare service and found the get of it clause unreasonable as you have to travel back to the store. Bearing in mind fulltime work, commuting and moving house that for us was unreasonable and impossible. Most cool off clauses permit electronic communication… Read Full Review

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“awful”

Written on: 14/07/2016 by Alisag473 (1 review written)

we picked this suite for the style and how comfy it was to sit on in the showroom,when it arrived it did not look the same colour to us as the swatch colour,it arrived with different colour scatter cushions,and it is the most uncomfartable suite we have ever had,if we had the cash i would go and buy a differant suite.the only thing i like about it is that it goes with the style we have decorated our livingroom in… Read Full Review

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“Discussed with the quality ”

Written on: 14/07/2016 by 122Brewer (1 review written)

Can't believe that I received such damage furniture from your company… Read Full Review

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“table cabinet”

Written on: 13/07/2016 by KaseyCarlson161 (1 review written)

My friend purchased a cabinet which arrived a week ago.The inset on top is out of line,we were told it would right itself.We are not convinced about this but they will not replace it.My friend has also taken out an extended warrenty on this item.We feel this is bad service.It would be nice for someone to come and look at it,then make a judgement as talking on the phine is not very satisfactory… Read Full Review

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“Fantastic Service”

Written on: 13/07/2016 by 176Nelson (1 review written)

Staff professional, friendly and very helpful, couldn't do enough for you. Quality of sofa superb and delivered when promised. Thank you to all staff at shop and delivery men… Read Full Review

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“Expensive but good quality”

Written on: 11/07/2016 by Dave-2016 (1 review written)

Happy with my two chest of draws. They were quite expensive £900 for the two with the insurance on them. They will last a long time though as are solid. With the wax they should last for years to come. I wasn't warned about the delivery though as I was able to get my day and the time was good when they texted the day before but the drivers just came in put them down I signed and they left. One they had them upside down as the box clearly said 'this way up' so strangled to turn them on my own… Read Full Review

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“Small oak sideboard”

Written on: 11/07/2016 by AliviaPollock (1 review written)

Living remotely, we have ordered quite a few items from Oak Furnitureland on-line. Never been disappointed. The small oak sideboard was no exception. It is of good quality, matches other purchases. Excellent value. Delivered promptly, by an excellent delivery team. What more could you ask for… Read Full Review

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“Very happy”

Written on: 10/07/2016 by CadeOgle (1 review written)

I've purchased a sideboard and a tv stand from the Cardiff branch and I'm very happy with them. They are well made and look fabulous. The staff were very helpful… Read Full Review

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“Very Good Customer Service”

Written on: 10/07/2016 by eoFox350 (1 review written)

My purchase was processed very efficiently, the sales assistant was very courteous and helpful and the delivery arrived on time without any problems. Delivery men were also very polite and worked efficiently. Sofas purchased were exactly as i had ordered and i am delighted with all 3 pieces as well as the clock i received free of charge with my purchase. Vert happy customer… Read Full Review

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“June delivery”

Written on: 10/07/2016 by Baileydx1954 (1 review written)

The drawers were as ordered,arrived on time and on the time scale as ordered. … Read Full Review

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“Don't go there to buy”

Written on: 09/07/2016 by Rocky678 (1 review written)

Would not buy anything from there again as waiting for repairs as many off them,would not change it,this is now 3mouths, DON'T GO THERE and they are no help at all when you phone up,dont know what there are doing tell your friends. … Read Full Review

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“CD Cabinet & matching mirror”

Written on: 08/07/2016 by TristenChilders (1 review written)

Wanted a neat and narrow cupboard to stand in our hall together with a mirror. These items are just the job. Ordering in store was simple and delivery soon followed. Delivery staff were very professional. Very pleased with the quality, and items feel solid and well made. Very happy to recommend… Read Full Review

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“Five stars!!”

Written on: 08/07/2016 by BraxtonDuggan1989 (1 review written)

I recently purchased some new bedroom furniture from the Dudley Merry Hill Store. Excellent customer service - the guys could not be more helpful. I was kept updated with delivery information and the delivery all went smoothly too no issues there. I did have a problem with one of the handles but from notifying the OFL that there was an issue it only took 4 working days for them to send me a new handle so there was very little inconvenience. All very positive and I would highly… Read Full Review

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“dining furniture”

Written on: 08/07/2016 by 333Patterson (1 review written)

I absolutely love my new dining furniture delivered on time and placed where I wanted it would highly recommend oak furniture land brilliant quality love it… Read Full Review

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