Terrible delivery service & customer service

Oak Furniture Solutions - www.oakfurnituresolutions.co.uk
★★☆☆☆
2.5
From 137 reviews
36.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

AriCarter62's review of Oak Furniture Solutions - www.oakfurnituresolutions.co.uk

“Terrible delivery service and customer service”

★☆☆☆☆

written by AriCarter62 on 17/04/2014

The first delivery attempt failed as the delivery company couldn't be flexible enough to change delivery time until after 8am. Two weeks later, second delivery failed as furniture had been shipped to another depot. Each delivery needed an assigned delivery slot which took over a week to organize. I cancelled my order as I found the whole experience frustrating. Customer services weren't helpful and were patronizing.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review

Ofsolutions's Comment

Written on: 21/01/2015

Hi,

Many thanks for your feedback and please accept our apologies for the problems you experienced with your order.

I can understand your frustration at the problems you experienced and we have since increased our delivery capacity so that we can meet the increased demand. We now offer the option of a two man delivery and deliver all in stock items within two weeks, with a 3 hour time slot and a call from the delivery driver half an hour before.

Once again please accept my apologies for the problems you have experienced,

Kind Regards,
Robin Hunt,
Managing Director

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!